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Damage to vehicle


Jean_B
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An elderly relative puchased a washing machine from Currys. The young man took it the car on his own. The purchaser questioned if he could do it alone. the man said no problem

 

When putting the washing machine into the car, the young man got into difficulty and smashed it into the car, chipping off a rather large area estimated to be rather a large sum to repair.

 

Back in the store a complaint was made. The young acknowleged he did it but then was told to be quiet by the manager and whisked away for a quiet word.

 

On returning with the manager the young man denyed it and said it was there already.

 

An argument took place and the manager said sorry and that we needed to write to head office.

 

What are our legal rights? I am furious.

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Jean B- although I'm not answering your question directly, It may be worth getting a garage to have a look- take it to the dealer, get a note from them- stating that it is new/recent damage (they will be able to tell) and send that off to head office as well. Local Paper's always a good way to get attention too!

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Check if there is any CCTV footage in the area - if so find out who it belongs to and ask if they have a recording. Were there any witnesses? Staff in other shops? car park attendant? A report may show that the damage has been caused by a fride being smacked into the car, but it will not prove who done it.

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