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I didnt tell them it was a one off. I told them that the reason why I didnt use a valid pass the day I was caught was because my debit card was lost. If it wasnt for my debit card being lost I was have paid for travel on that day -
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thread title updated post one made easier to read understand. link to documents/pictures previously posted to our facebook page added. dx
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Ok, sure! The company is Community Fibre. The issue is that while my internet speed from tests is extremely fast, I still experience delays in loading websites, connection issues on conference video calls, etc. I called & spoke to an agent, who had extremely poor communication skills and kept misunderstanding the problem & going round in circles. After half an hour of this, I asked if I could speak with a manager, but was told none was available. He eventually promised one would call me back within 24-48 hours, but no call came. I have now written to them explaining everything, I am waiting for a response (I have an acknowledgment of the complaint). The 'manager will call you back' is a broken promise I've experienced a few times from different call centres/companies over the years, which is why I was curious how others have dealt with that & if there's a good general approach to this. Virgin Media (whom I was with in the past, and had a number of issues) were notorious for a whole range of awful examples of customer service, and this was their favourite it seems! -
By honeybee13 · Posted
Link to TiredDodo's thread, it's the one below yours on the main page of this subforum. Once you've done your paperwork you should read other Freedom pass threads to understand what may happen next. HB
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Post in Suing a parcel delivery company when you don't have a direct contract with them – third-party rights Copy of judgment available
BankFodder posted a post in a topic,
We have finally managed to obtain the transcript of this case.
The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.
Frankly I don't think that is any accident.
One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.
Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.
We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
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It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.
OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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