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    • and more positive change From next year, mobile phone, paid television and broadband companies must inform customers of any price rises at the point of sale. The changes, ordered by Ofcom, will come into force on 17 January and mean that any mid-contract price rises must be given “in pounds and pence” and in a “clear and comprehensible” way.   Taken a change of government to do it after years of bluster about it eh?   Mobile phone companies banned from hiking prices mid-contract based on inflation WWW.INDEPENDENT.CO.UK The new year plan ensures providers are transparent on prices at the point of sale  
    • Could he/ his partner set up a new internet bank account?  In his name ? It depends which country, I imagine. Most UK banks want proof of address and ID, probably more. If your friend/partner can use the house address and provide bills that could help. You would need to look at various online banks and see what their requirements are. Or there are expat accounts but I haven't looked closely at how they work. Could I then get his pension diverted to that new account?  That would at least cover some costs  ( ie epc/ storage) I'd have thought the DWP would pay to a new account, as long as the person they're authorised to deal with asks them and provides details. The international pensions people in Newcastle are pretty helpful.
    • HB - he has certainly given me a challenge ! I set a plan in motion. A refinance plan that would have enabled me to take time to sell one asset and sort out another for him.   The bank account blockage has hindered the plan.  His partner seems to think I can do everything w/o paying anyone for anything.  I don't mind helping - but it's not normal to clear out 2 properties, organize storage or sale of possessions, get properties ready for sale/ rent - w/o being paid.  He has the money to pay for things and services - and for my help - but the blockage prevents that. If the refinance plan could still be actioned then at least I would have some time to sell one asset.  Could he/ his partner set up a new internet bank account?  In his name ? Could I then get his pension diverted to that new account?  That would at least cover some costs  ( ie epc/ storage)
    • It's a shame that your friend didn't take care of this while he had capacity and before he left the country, isn't it? He seems to have made your mission impossible. HB
    • HB - this form and process is as I remember it from handling relatives cases.  It's a timing thing.  Which has passed in terms of my friend
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Sacked while on sick leave!!

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My OH works for a well known pub chain he has been there for 3.5 years. He has a lump on his back and has been on sick leave since the beginning of the year. He was not paid his salary in January, and when he called to find out why, he was told that payroll were asked to withhold his salary. Personnel said that this was because he hadn't called in everyday!! Anyway to cut a long story short, they eventually paid him ssp and about 60% of his normal salary.


This month he has been paid £50 because - the January money was an 'advance', he has run out of ssp, anyway they are not paying him this month.


Does this constitute dismissal? We cannot afford to let his salary go, it means that we will not be paying our rent this month until this matter is resolved. I am trying to stay calm but considering that our half-term break constituted me driving 400 miles, falling sick and then driving back another 400 miles, I am at a fairly low ebb (the holiday was meant to get rested up for court with recalcitrant DCAs):mad: . Any advise gratefully received.

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This certainly does not constitute dismissal, and may well be a breach of contract on the part of your husband's employer. Unfortunately to prove this you will need access to his contract or to a company handbook which details requirements for sick pay and procedures for reporting sickness. If he hasn't been reporting sick then they may have deemed him to have terminated his contract, but this is unlikely given the fact that there has been some dialogue between them. In either event you would have been notified in writing by the employer.


We will need a few more details to comment much further on your particular situation. What are the company's requirements for reporting absence? Has your husband been in regular contact? Has he presented a sick certificate, and how long does this last for?


With regard to the SSP issue, I cannot understand why he would have 'run out' of SSP as this is payable for up to 28 weeks, although is subject to regular notification of the sickness and production of sick notes. Have a look HERE for more details. In fact I strongly suggest that you contact DWP or CAB for some advice as you can't go on missing rent payments to make ends meet.

Any advice given is done so on the assumption that recipients will also take professional advice where appropriate.






If I have been helpful in any way - please feel free to click on the STAR to the left!


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Thank you sSdewinder. After the January debacle, he has been reporting weekly as requested. He has had 3 sick certificates 2 weeks, 2 weeks and 8 weeks which have all been submitted. They have given him SSP (not paid because of some story about cut off dates) apparently it is company sick pay he has run out of. We have done a letter asking for clarification within 7 days. I can post up if necessary. I am fortunate to have a colleague who can access union advise - there are no unions with his employer and I have let my union membership lapse ( I am a local government employee and concentrating on my pension!) Constructive dismissal anyone?!!

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  • 6 months later...

Quick note to close this thread. OH finally got a diagnosis and treatment in April at which point he resigned. He has been on jobseekers since May but I give thanks that he started work today. Nine months on one salary and now I am redundant! Should get work soon though. Thanks for your help.

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