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      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Robinson Way - What's the best first step?


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I received a letter in the post today from Robinson Way to say they I owed £133.79 to Next Retail and that the debt had been assigned to RW.

 

I have absolutely no knowledge of this debt and have been reading the posts on this forum about Robinson Way with interest.

 

But I'm not sure what the best first step is. Should I write to them asking them to send me details of the debt? If they won't, what then? Should I ignore it? But that would surely affect my credit rating which is quite good.

 

Your advice gratefully received!

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Hi Choccie, If you owe the debt then they have to prove it , what does the letter say exactly and when do they say that the debt dates from

Lula

 

Lula v Abbey - Settled

Lula v Abbey (2) - Settled

Lula v Abbey (3) - Stayed

 

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send them this, at the top in bold capitals put "I acknowledge no debt to your company and do not sign it, just type your name

 

Dear Sir/Madam

 

You have contacted me/us regarding the account with the above reference number, which you claim is owed by myself/ourselves.

 

I/we would point out that I/we have no knowledge of any such debt being owed to (insert company name).

 

I am/we are familiar with the Office of Fair Trading Debt Collection Guidance which states that it unfair to send demands for payment to an individual when it is uncertain that they are the debtor in question.

 

I/we would also point out that the OFT say under the Guidance that it is unfair to pursue third parties for payment when they are not liable. In not ceasing collection activity whilst investigating a reasonably queried or disputed debt you are using deceptive/and or unfair methods.

 

Furthermore ignoring and/or disregarding claims that debts have been settled or are disputed and continuing to make unjustified demands for payment amounts to physical/psychological harassment.

 

I/we would ask that no further contact be made concerning the above account unless you can provide evidence as to my/our liability for the debt in question.

 

I/we await your written confirmation that this matter is now closed. Otherwise I will have no option but to make a complaint to the trading standards department and consider informing the OFT of your actions.

 

I/we look forward to your reply.

 

Yours faithfully

Lula

 

Lula v Abbey - Settled

Lula v Abbey (2) - Settled

Lula v Abbey (3) - Stayed

 

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That's really helpful, Lula, thank you. The letter looks great so I'll copy it out and send it off.

 

Their letter to me basically says:

Account Due To: Robinson Way - Next Retail

Then gives the amount and Reference Nos etc, then says that my agreement (whatever agreement that might be) with Robinson Way-Next Retail has now been assigned to Debt Managers AB Ltd T/A Debt Managers Ltd.

AS ALL FURTHER INFORMATION RELATING TO YOUR AGREEMENT IS NOW HELD BY DEBT MANAGERS LTD YOU SHOULD NOT MAKE ANY FURTHER CONTACT WITH ROBINSON WAY-NEXT RETAIL. They will NOT be able to deal with ANY queries.

 

It then gives three course of action - two to pay or one to call them. Their is no mention of when the debt was incurred or any other info other than the amount.

 

Anyway, will copy out the letter and send it off and go from there. Thanks again.

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