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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Shabbey Job - balance transfer mess up

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Hi Folks, My friend received a tempting offer - transfer any credit card balance to a Shabbey Card on 0% interest for 9 months, no fees and receive £100. He decided to go ahead as he already has a current account with them &transferred 2200 from his Captial Offence card. Today in the post he received not one but TWO cards from Shabbey so he telephoned them query what was going on. It transpires he has been issued with 2 Shabbey cards, both of which have balance transfers on - a total of £4400

The customer service was shabbey - "it's just an error" after persisting and demanding an explanation he was told to "put a complaint in writing" he now owes Shabbey £4400 and is in credit with Capital One...any advice from anyone?

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Update: My friend has telephoned Shabbey again to speak to a manager who is now going to investigate. One card has now been cancelled and his balance to Shabbey is apparantly at £2200 and they will "sort it out with Capital One" They said the reason it happened was "human error" and have said they will put £50 in his current account for the inconvenience. He has told them that he will still complain in writing as the service is appauling. I have told him to write to Shabbey and the FSA and that the £50 should not be considered as full and final settlement until the mess is completely cleared up and he has had confirmation of everything in writing and that he is satisfied that all his accounts are in order. Could this have affected his credit score as for a few weeks it has looked like he had more cards and more debt then he really did? Does the "human error" contravine any Data Protection regulations? Surely the Shabbey have a duty of care to ensure such errors do not occur?

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hi do they really know what they are dong my guess is that they are so wrapped up in the charges case they dont know what they are doing

i would also contact f o s and tell them

shabbey also should clear this matter asap but they are dong alot of fobbing off dont accept the g o g w unless they say its a offer for the error

also tell them to take your name and theres of the credit list

i am not updated with this its just my view but i know someone with better knowledge will advise you

will check in later to see

take care



(my thread abroadgirl v abbey)

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