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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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The 10 things to remember if you really, really, must call a DCA


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The Ten Rules if you have to call A DCA. :D

 

 

1, Record the call so you can post it on the CAG afterwards.

2, Never tell them any information that could be of any use to them.

3, Be as vague and confusing as you possibly can.

4, Always inturrupt their speeches with useless questions.

5, Give as many daft answers to their questions as you can.

6, Tell them you haven't had your CCA yet. (at least 5 times per call.)

7, Ask if they are recording this call. (if they are insist on singing.)

8, If you get a chance to sing, tell them you'll be sending a Subject

Access Request, so you can get a copy of yourself singing.

9, When they ask your account number, always get a few numbers wrong. Do this

about 4 times, till they ask for your address to confirm your id. Then make out

that it was the DCA who called you, and refuse to give any personal details.

10, Put them on hold halfway through the conversation and forget to come back for an hour.

 

 

 

 

 

If you do all these things properly, then you'll end up with a DCA call centre full of people looking like this...............

 

 

 

 

 

 

 

 

 

 

yelling_in_phone_1.jpgangry_cell_phone_user_1_t250.jpgangrydcaman.jpg

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These are video links to show how I deal with Debt Collectors.

 

Fly fishing for C.A.R.S

http://uk.youtube.com/watch?v=zPtzK8FqE6k&feature=related

 

Frederickson International don't accept my card type

http://uk.youtube.com/watch?v=eiZBULlWW6Q&feature=related

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I LOVE it - will definitely give it a try.

 

Now, where is Robinson Way's telephone number ...

All help is merely my opinion only - please seek legal advice if you need to as I am only qualified in SEN law.

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