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    • to frighten and intimidate you most probably. don't engage.   have you done your WS yet? needs doing in the next 7days    
    • I just got the same response from Hermes below. What would you advise I do next?    "I am sorry you have had to contact us regarding the delivery of your parcel.    I have looked into your concerns and understand that as as you selected the maximum compensation level of £300 Hermes cannot exceed this amount as per your contract.   So that we can process this as quickly as possible for you, we kindly request that you send us some details:   - your bank sort code - your bank account number (the short one, not the long card number) - your name as it appears on your bank card   Once we have received the above information, we will send you a further email once the payment has been processed. This can take up to 5 working days to reach you   Please accept my apologies for the frustration this has caused you.       If you require any further assistance, please don’t hesitate to contact us."  
    • Hi had a call today and the number is associated with Moneyboat why would they be calling this close to the court hearing? Any ideas welcomed    Thanks G
    • Hello   In my view  a self imposed bankruptcy is not necessary.   Your friend just has to accept the situation he is in and set things up to deal with it.   I think that by following a plan off filing everything, saying nothing and letting the Creditors do all the work he will come out of it in the end.   He may need to get his girlfriend on board but once he understands what these creditors can (and cannot do) it may well become less of a worry and more of a sport!   In post #8 you asked for the stages of collection so based on my experience since 2006 I will give you the various stages and make some other comments:   You fail to meet a payment date:- the creditor writes a reminder letter You ignore the letter, they send another letter and possibly emails, SMS and phone calls, all of which are ignored. The cycle continues for a period of time with a number of letters arriving from the creditor. Sometimes the case will be handed off to a Debt collector for a time which is nothing more than a company set up to make phone calls and write automatic letters. They have no power and can be ignored. At some point the creditor will issue a Default notice. This is legally important to the Creditor (but not necessarily important to your friend as it is required by the consumer credit act before any other action is taken. It will give a date by which you must do something usually to pay the arrears. If you don’t pay the arrears then you are in Default and they can go to the next stage. After a period of some months account closure usually follows. It is unlikely the Creditor will take legal action. After a period of time where you continue to get periodic letters and communications from various debt collectors the debt is sold typically for 10p to 15p in the £ to a Debt buyer. This might take six months or as much as a couple of years. You receive a “goodbye” letter from the creditor which says it has sold the debt to the buyer. You receive a “hullo” letter from the debt buyer which tells you that I now owns the debt. Sometimes the above two are in the same envelope.   The debt buyer will start out very friendly but will then get more aggressive. Even at this stage it is best to ignore them. They will sometimes offer you an amount less than the full value to get a quick profit from their purchase. You might want to take advantage of it but I take the view that if they had a strong case to get everything why would they settle for less? They know they have a weak claim when you get this kind of letter. At some point they will do an assessment on you to decide if it is worth taking court action. The bigger the debt the more likely it is, also if you are seen to have assets such as a property or shares. They will start by instructing a solicitor to send a Letter Before Action. This states what they think you owe them and gives you a set amount of time to pay it or respond with payment proposals. It may be wise to respond at this point but best to refer it to this forum for proper advice on what to do. After you fail to respond to the above they will pay a court fee and issue a County court Claim. You will receive a claim pack from the court with a number of sheets of paper; the claim itself, an acknowledgment of service, a defence form. The claim is usually created on line with the solicitor typing in the details. The Court then automatically prints and sends the claim pack. As a result it will not have any supporting documents such as original agreements, statements or anything else. IMPORTANT: this is the first document you absolutely must respond to. First thing to do is find the paper that says acknowledgment of service and send it back. This gives you 28 days to respond instead of 14. If you don't do this or immediately defend then after 14 days you will automatically loose. After this you are into the world of defending the claim which is usually very defend-able as the Solicitor has in all likelihood not provided you with any documents. This is because neither he nor his client have any and they will have to go back to the original lender to get any and very likely they will not get them. (In my own experience I helped a friend by writing to ten creditors asking for copies of the original agreement and not one came up with anything). It is possible you could loose the case in which case you still owe the money and are not much worse of than before because the creditor still has to collect it and without assets it will take a long time to pay off.   Overall, though I don’t think it is a great idea to be in debt, given the extent to which your friend is buried my advice is to consider the old adage “If you owe a tenner it is your problem, if you owe Ten thousand it is their problem”.   To that extent I would follow this plan:   Save all correspondence including the envelopes they arrived in. Do it in chronological order and have separate folders for each debt. As a rule, ignore everything unless it comes from a solicitor or the Court. I cannot stress this enough. Be a black hole into which letters, emails, texts and phone calls disappear, never to be answered, replied to or spoken to in any way. Some people just cannot shut up! Make sure your friend does! The exception is if your friend changes address in which case write to every creditor (or debt buyer that has bought the debt) and advise of change of address WITHOUT signing the letter as such, just type the name at the bottom.   (This is so they don't send court documents to the old address). In most if not all cases that will be it. Just keep filing until six years have passed or five in Scotland. This is because after that time the debt becomes statute barred and the courts will not consider it as it has become too old. (The statue barred date begins 14 days after the date of the Default notice mentioned above and six years after that it is all over for court action). In one or two cases a Court Claim may be made in which case defend it which is a whole other ball game but basically ask them for proof of the debt which they very likely cannot provide, if they can provide challenge it's enforceability,  mostly it's game over for them.   Your friend can start to get on with his life if he follows this plan and learns to accept that these debts are not necessarily the millstone he thinks. He can live within his means and have a good and fun life which is what he deserves. The original creditors have accepted some money from the debt buyer so presumably are happy and the debt buyer will make a profit across the whole bunch of debts he bought even if he makes nothing from your friend so he is happy. If nether of them are happy then they should not have got themselves into the situation in the first place.   As always I finish my comments by saying I am not a legal professional just a guy that got into to trouble in 2006 and learned a lot of this stuff along the way.   I welcome any comments from other CAGers, particularly if they spot any mistakes.
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g0atface vs Natwest - Part IV


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Ok so here’s the deal -

I had 3 bank accounts with the Natwest when i was a student

Account 1 was defaulted in 2003 for £ 2,553

Account 2 was defaulted in 2003 for £ 959

Account 3 was defaulted in 2003 for £ 2,011

The Natwest passed these accounts 1st to their credit services dept in Telford and then to the debt collection agency "Intrum Justitia"

After making a large amount of monthly payments the accounts have been settled by way of a partial settlement (via the debt collection agency) and currently show as the following on my credit file

Account 1 (settled 2005) - Satisfied - Partial Settlement

Account 2 (settled 2005) - Current Balance - £1,538

Account 3 (settled 2005) - Satisfied - Partial Settlement

Now here’s the kicker - I have claimed the following amounts back in bank charges - 2 claims successful and one stayed pending the OFT case

Account 1 (reclaimed 2007) - £2,400

Account 2 (reclaimed 2007) - £800

Account 3 (stayed in court) - £1,700

I am wondering what to do next - I really want these defaults removed as I’m trying to buy a house at the moment, the majority of this debt was made up of illegal charges and I am basically sick of the negative impact it has had on my credit rating for 5 years now.

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After 2 successful claims and one pending the OFT case im taking on the natwest again for the removal of my defaults - the thread with details on is here

 

http://www.consumeractiongroup.co.uk/forum/data-protection-default-issues/132886-g0atface-natwest-iv.html

 

if anyone can help me out with the stages at which i should be looking at going through and whether i have a case i would be very grateful!

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It is quite possible (though not easy) to get defaults removed but usually only as part of a charges case. I think your best bet is to wait until your stayed claim gets going again and add default removal to the claim. Do not settle the financial part without the default removal.

 

Sorry, that doesn't help with the immediate problem.

 

PS - I am going to ask for your two threads to be mergded in the NatWest forum as we will get confused with two threads on the go.

Steven

 

Using CAG Toolbar will generate much needed income - Download Here

 

Confused by Simple Interest? Confounded by Compound Interest? Read my Interest Tutorial

My Wins

 GE Money Won unconditionally May 2007

NatWest Won unconditionally August 2007

Brighthouse Won unconditionally August 2007

Goldfish Won unconditionally April 2008 (including CI on the basis of Sempra)

Clydesdale Financial Services (now BPF) Won unconditionally February 2008

 

Any opinions are without prejudice & without liability. Do not take any legal action on my advice alone. Almost everything I know concerning the law I learned from this site.

 

Please note, I will not give advice by PM. Please send a link to your thread and I will do my best to answer there.

 

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It is quite possible (though not easy) to get defaults removed but usually only as part of a charges case. I think your best bet is to wait until your stayed claim gets going again and add default removal to the claim. Do not settle the financial part without the default removal.

 

Sorry, that doesn't help with the immediate problem.

 

PS - I am going to ask for your two threads to be mergded in the NatWest forum as we will get confused with two threads on the go.

 

correct me if im wrong but this thread here suggests that its possible to get them removed after the claim has gone through - just looking for guidance on how to go about it, whether i should go via the CCA or data protection route.

 

http://www.consumeractiongroup.co.uk/forum/data-protection-default-issues/110146-car2403-hfc-bank-default.html

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Car2403 used the fact that, as there wsa no properly executed CC agreement, they didn't have his permission to share data and therefore the default was in violation of the DAta Protection Act. In has case it was for a personal loan. The problem is that normal bank accounts don't have an agreement regulated by the CCA 1974 in the same way. Overdrafts are regulated by the CCA 1974 but I don't think the same sort of agreement is required. I'll check later

Steven

 

Using CAG Toolbar will generate much needed income - Download Here

 

Confused by Simple Interest? Confounded by Compound Interest? Read my Interest Tutorial

My Wins

 GE Money Won unconditionally May 2007

NatWest Won unconditionally August 2007

Brighthouse Won unconditionally August 2007

Goldfish Won unconditionally April 2008 (including CI on the basis of Sempra)

Clydesdale Financial Services (now BPF) Won unconditionally February 2008

 

Any opinions are without prejudice & without liability. Do not take any legal action on my advice alone. Almost everything I know concerning the law I learned from this site.

 

Please note, I will not give advice by PM. Please send a link to your thread and I will do my best to answer there.

 

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  • 2 months later...

Just received a response from the Natwest regardinge my data protection request for a copy of the default notice and deed of assignments - i got the response saying

 

- unable to reproduce this document as it is system generated etc etc

 

but more importantly

 

- We would like to advise you that there is no deed of assignment as the bank did not assign your debt to another party.

 

The bank DID assign it to Intrum Justitia - and thats whom i repaid the debt to - Does this now give me a leg to stand on for default removal??

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also as the bank states on the letter - these accounts have been fully repaid there is no longer the need for the bank to comply with a request for a copy of the credit agreement - yet on my credit report it states that 2 of teh accounts are settled and one is still not - is this misreporting? or am i getting ahead of myself?

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Firstly, NatWest won't have assigned te debt to IJ if IJ were just collecting on NW's behalf rather than having bought the debt

 

They can't have it both ways - write and tell them that te credit file is not showing 'settled' - they should either correct it or comply with your s77/78 request.

Steven

 

Using CAG Toolbar will generate much needed income - Download Here

 

Confused by Simple Interest? Confounded by Compound Interest? Read my Interest Tutorial

My Wins

 GE Money Won unconditionally May 2007

NatWest Won unconditionally August 2007

Brighthouse Won unconditionally August 2007

Goldfish Won unconditionally April 2008 (including CI on the basis of Sempra)

Clydesdale Financial Services (now BPF) Won unconditionally February 2008

 

Any opinions are without prejudice & without liability. Do not take any legal action on my advice alone. Almost everything I know concerning the law I learned from this site.

 

Please note, I will not give advice by PM. Please send a link to your thread and I will do my best to answer there.

 

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  • 2 months later...

Just had confirmation that All 3 defaults are removed -

 

Requested details - they confirmed the date of default was earlier and also that they had NOT assigned it to a 3rd party - scanned this in - sent it to a credit reference agency along with the payment details etc etc and hey presto - all 3 defaults removed from my credit file - nice :-)

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CONGRATULATIONS!! 3 Defaults at the start of the process and NONE now. That is a result.

.

FSA Waiver on Bank Charges:http://www.fsa.gov.uk/pages/Doing/Regulated/Notify/Waiver/pdf/dir_quart_0709.pdf

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