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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Equita Threatening to force entry for parking fine

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I recieved a letter off equita demanding a payment of £108 for an unpaid parking fine in January 2004. I had never recieved a parking ticket or notice through the post. I recieved the letter after selling the car (in 2007) that they claim had parked illeaglly. Sefton council refused to speak to me, Equita were only interested in me paying them the money.


After advice from my local CAB, I agreed with equita to pay the £108, (even though it wasn't my fine) in two installments the first for £58 and the second for £50. I asked equita to confirm this agreement in writing. Before the second installment was made I recieved a letter from equita demanding over £300. I have written to equita on numerous occasions, asking why the the fine had increased (all of which I have sent recorded delivery) equita have failed to respond, other than send threatening letters demanding payment in full and threatening to take goods to the value of and force entry in my absence.


I have tried to speak to people from equita on the phone but they only demand the payment in full.


Further to this I have received a further fine from 2006 which again I have no knowledge of.

Can I serve the Council with a S.A.R request for these fines?



What can I do

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Guest Screw The Bailiff

Here goes...


Do you know the name of the bailiff? Check his credentials, here how. Report back if you find an irregularity.


If its not your fine, then whose? - and why are you paying it?


Did you pay Equita with a credit card? - if yes then hoooooray! you have restitution.


You dont need to S.A.R the council, issue one to Equita to get the fee breakdown. Template.


The law setting out the fee shcedule for bailiffs is in Schedule 1 of Enforcement of Road Traffic Debts (Certificated Bailiffs) Regulations 1993 and amended in 2003.


If you have been overcharged then revert back and we'll show you how to file a form 4 complaint against rthe bailiff for defrauding you in fees.

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