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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Should we pay for the incompetence of others?

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Hi there,


I'm writing on behalf of my girlfriend who has been unfairly fined but has given up trying to contest a parking ticket.


She bought a car in her native Germany and went to the parking office to get a resident permit (she arrived at 3am and went there first thing in the morning). She brought all the necessary papers but the guy at the parking office refused to issue a permit claming she was missing documents.


Within hours she had a ticket.


She returned the next day with the same set of papers trying to convinced them to give them a permit. That time they said yes. It turned out she had everything she needed in the first place and the previous officer was simply incompetent.


She appealled against the fine but lost. I don't actually thing they even looked at the letter because their reply simply stated that she had no permit and that was that!


In short, what happenned is that the officer at the parking shop was simply mistaken and could have issued her with a permit on that first day and had he not been incompetent, she would not have been fined.


So, are there any ways she can get that parking fine cancelled or is she going to have to pay for the incompetence of the parking office.


Many thanks in advance.



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she bought a car in her native Germany and went to the parking office to get a resident permit


Oh come on Twinkle it is as clear as mud where this actually happened...now let me see was it Germany or UK....sorry OP your original posting does not make it clear at all. Therefore apologies due to Twinkle I think.

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At the time the vehicle was parked there she did NOT have a permit to do so, I fail to see how that is 'incompetence of others'.


I agree, I think the post should be renamed 'Should I pay for my own incompetence' :)


I think your major downfall was when you expected the traffic warden or whoever issued the ticket to be phsycic and know that you were a resident waiting for your permit (a sign in the window may have been enough to have stopped your ticket, they could also have ignored it and still issued the ticket though, we'll never know!)

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OTOH there is nothing to stop you making a complaint of maladministration causing an injustice. You can use this route to argue that you should be compensated for the PCN and the resulting inconvenience.


Personally I wouldn't rate your chances but it's a route available to you if you wish.

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