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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Nationwide query


kittycatty
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Hi

 

I am helping my elderly mother with her finances and have sent off a SAR.

From what I've seen on her statements she has been charged about £3k + and would like her money back :p

 

But she is worried that Nationwide will close her account if she wins.

 

So question time.... Are Nationwide still closing peoples accounts and/or taking overdrafts back?

 

 

Thanks

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  • 1 month later...

Got the list of charges back from Nationwide, to say they have been selective with what charges they have put on the sheet is an understatement.

 

I have some of my mums statements and there are loads of charges they haven't included on the charge sheet.

 

Does anyone have any ideas on what to do now?

 

My mother cannot find all statements for the last 6 years only odd one's.

 

Ta

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FYI the New Banking code forbids this practice of closing accounts because a customer has complained. I know this doesn't mean they won't do it BUT if they do it is a good thing because they will likely be fined if you go the FOS route.

The views I express here are mere speculation based on my experience. I am not qualified nor insured to give legal advice and any action you take will be at your own risk.

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Hi,

 

HBOS closed my account after my first claim, I had been with them over 25 years, but hey !! I know it's a hassle, but there's more than one bank.:)

 

 

It's their loss, not yours.

 

 

Regards.

 

Scott.

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

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FOS fined Alliance & Leicester £250 for closing a customers account. If this does happen it it a GOOD thing. Most people never look to see what else is available so, barring the hassle of shifting regular payments, the impact is positive. Especially if you complain to the FOS and get £250 or more.

 

I say again closing the account because a customer has complianed is now against the banking code. I know this is a volutary scheme with no teeth but what I'm getting at is that gives the FOS more scope to take action in each individual case...

The views I express here are mere speculation based on my experience. I am not qualified nor insured to give legal advice and any action you take will be at your own risk.

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