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    • The talks come weeks after a controversial visit to Taiwan by US House Speaker Nancy Pelosi.View the full article
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    • In the autumn of 2020, I decided to change energy supplier from British Gas to EDF. This went through with no apparent problem but after approximately two weeks, I received a letter from EDF saying "Sorry you're leaving us". I contacted EDF to say that I was not leaving and was told not to worry about it, that they would resolve it and to carry on with monthly payments to EDF.    Approximately 2 weeks later, I received a text message from EDF to say, "Sorry you're leaving us". I contacted EDF again to say I was not leaving and was again told not to worry and that they would sort it out. Two weeks later I had a third message, "Sorry you're leaving us...". I contacted EDF again, but this time raised a complaint because it was becoming stressful and annoying. I asked them to explain why this kept happening. After some investigation by EDF, I was told that Scottish Power was trying to "erroneously take over" my gas supply. I confirmed that I wanted to remain with EDF and did not want to move to Scottish Power. I was advised to forward any bill sent by Scottish Power to EDF so that they could deal with it, and not pay it. However, I have never received any bill from Scottish Power until July 2022.   I was then contacted again by EDF to say that Scottish Power was trying to take over my supply because my gas meter was registered at my neighbour's address, on the energy suppliers' national database. I requested that EDF change the details for me so that I could remain an EDF customer but was told that only the existing supplier could change the details and that I would have to contact Scottish Power and request that they change the details. I reminded EDF that I had never asked Scottish Power to supply me and that as my current provider, EDF should take on this responsibility, but I was told on a number of occasions that EDF could not do this and that I would have to contact Scottish Power myself.   I have since learned that I should never have been told this. Ofgem states that if a supplier tries to erroneously transfer a supply, the two suppliers involved should communicate with each other to resolve the problem as soon as possible, and not involve the consumer. However, this is where the real problems started. I contacted Scottish Power at least 20 times over the course of 2 months, by email, online chat and telephone and spent a considerable amount of time trying to resolve this issue. The main problem was that Scottish Power refused to discuss it with me because "I did not have an account with Scottish Power". I explained on numerous occasions that I did not want an account with Scottish Power and that I just wanted them to change the location of my gas meter on the national database, but they persistently refused. Scottish Power was generally very poor at contacting me, I was doing most of the running. My neighbour, who is supplied by Scottish Power and has been for many years, said that this has been an issue in the past but Scottish Power has never resolved it. He said that when I asked EDF to take the supply back from Scottish Power, his supply was also erroneously transferred to EDF against his wishes, causing even more problems. During this occasion, Scottish Power compensated my neighbour but still refused to assist me.   I have evidence of some of the correspondence between me and Scottish Power but not all because much was over the phone and on online chat. Each time I contacted Scottish Power a new member of staff dealt with it and so they had to record the same notes each time, considerably lengthening the process. I asked if Scottish Power could allocate someone to own the complaint but because I did not have an account with Scottish Power, this was not an option. After numerous emails to Scottish Power from my neighbour, who was trying to assist with the situation - sending his meter details, my meter details and asking that the database be updated with my address - he was asked to send photos of my meter to Scottish Power. I had already been asked this by Scottish Power and had duly sent them but received no response. My neighbour then forwarded the photos by his email to Scottish Power and they replied asking him to ask me to re-send the photos directly, which I did for a second time. This was the last correspondence I had with Scottish Power about the matter. They did not contact me again.   EDF contacted me to say that they had concluded the matter from their end and requested that they close the complaint, to which I agreed. A meter reader visited sometime after to read both meters and I (naively) assured myself that the details had been changed and that EDF had resumed supply. My bill increased, and my meters were then routinely read by a visiting meter reader every quarter. My last correspondence with Scottish Power was on 9th November 2020, when I emailed the photos of my meter for the second time.   Twenty months later, towards the end of July 2022, I was on holiday with my family. I came home on 13th August to find 6 letters on the doormat from Scottish Power demanding £2134.89 for gas supply. They are addressed to "The Occupier" so they have obviously not referred to my previous correspondence or attempted to ever resolve the initial request to change my details. This is contrary to recommendations made by Ofgem's "Erroneous Transfers" paper produced in 2016. One of the letters even says, "Welcome to your new home" as though they have no knowledge of the correspondence 2 years ago. I have received another bill from Scottish Power today demanding payment and threatening referral to a debt collection agency if it is not paid. The above Ofgem paper states that erroneous takeovers should be dealt with by the two companies concerned and not by the consumer at any stage. But in my case, it has been me doing all the running, all the phoning, emailing, talking online, etc. Neither supplier has really done that much and I believe that EDF should never have told me that I should try and resolve this with Scottish Power; and when I contacted Scottish Power, they should also have taken ownership of the problem jointly with EDF and resolved it directly with EDF.   I have taken legal advice and been advised that as this is a dispute between two energy suppliers rather than between myself and a supplier, it is more appropriate for me to contact both suppliers, summarise past actions undertaken by all parties, and request that the supply be transferred back to my original supplier. This sounds hunky dory but doesn't actually help. Two questions arise in my mind... 1. Do i have to pay the bill at all given that it is addressed to "The occupier"?  2. Should I provide my name in my complaint (not yet sent) or simply refer to myself as "The Occupier"? 2. I know I can refer to back-billing guidance but my instinct tells me I shouldn't have to pay any of this bill because the supply was taken over without my consent, I tried numerous times to resolve it to no effect, and was led to believe that I was then paying for the gas due to the actions of both companies. Does anybody think I have a case here and any suggestions about how to pursue it?   Many thanks if you have managed to read this far. Even more thanks if you have any advice :-)  
    • several other threads here too they will give up  just retail loss scammers, nothing ever goes back to the retailers anyway straight in their pocket straight down the pub!!   just like DCA's.   dont forget your cars v5c!! too   you MUST write to anyone one your credit file or banks etc, esp if you have debts that dont show that you might have last used/paid within say 7 yrs esle you'll get backdoor CCJ's.
    • Our produce is likely to be smaller, odd-looking, or even leathery after the hot, dry weather.View the full article
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Hi people

 

I have recently started dialysis, but during the run up to it i was told i could claim DLA.

 

Now my situation is that im a full time student and im not sure if that is hindering me with my claim even though DLA is not means tested. Even though i care for myself and im quite able to do most tasks, i get out of breath after 20 mins , sometime i get dizzy spells etc. I have explained all this in the DLA form but they seem to take the fact that no one needs to help me as the main point and therefore the whole application gets throwns out.

 

As a student im limited to what time i have to work, i can do over the summer with no problem, but now with me being on dialysis the job i had is physical and so will be off limits as will most other jobs that id normally be able to go for . I just need some advice in claiming the right benefit, my community nurse says im entitled to carers allowance and mobility and i have spoken to other people in the same boat as me who are already getting this benefit, so im confused

 

Can anyone help me here???

 

Ed

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Hi themusicman9 and welcome to cag. Sorry to hear about your problems. Hopefully someone more knowlegable on benefits will be along soon to offer advice. I was just wondering if you have appealed the decision?

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Im in the process of doing that, im writing a letter and basically im telling them they need to ring the people who know about my condition, like my community nurse. They have just gone off what ive put on the form and even though they have assessed it that way i feel they need to contact people on it to get a better understanding.

 

Another thing that im worrried about is what job can i go for now that will take me seriously as even though theres laws to help and protect me , i know for a fact that companies are biased in this dept.

 

Ed

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hi musicman; you can get DLA whilst studying without any problems (unless there are obvious and striking issues like studying music whilst profoundly deaf etc). Are you in receipt of Disabled Student Allowance?

Your university or college should have a disability service/advice centre- talk to them about your DLA claim, it's their bread and butter.

Care needs for DLA are often seriously underestimated; claimants think that if they manage, they don't have care needs. But the issues is: how do they manage? Is is effortless or is it a struggle? Do they manage because they have to? If they had a choice, would they do tasks which they barely manage?

In real world we often have no choice; there is no valet dressing us up in the morning, no nurse reminding and preparing meds, no chefs, no personal shoppers. For DLA claim however we have to have a good, hard look at ourselves: how hard is it to manage? It's a very distressing experience. Nobody likes to be helpless, relying on others, struggling with basic stuff.

It is also very important to always describe how it is on the worst day.

Traumatic and enlightning at the same time. We are ill but we are very very brave.

There are lots of fabulous resources online to help you with your claim. please check this post http://www.consumeractiongroup.co.uk/forum/benefits-tax-credits-minimum/125283-useful-links.html#post1309826

also it would be really great to find an adviser to go over your claim with you.

Remember; lay it on thick. If you've got it- flaunt it. If fate screwed you up, at least get some dsh out of it. And so on and on, whatever works for you mate :)

[sIGPIC][/sIGPIC]

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Just been thinking, ive been looking at the form that i sent to the DWP and i didnt put any stuff down about care needs. It asks if i need any help but i know i can manage myself so thats why i didnt put anything down

 

So what way do i look at this , am i entitiled because i care for myself or do i have to have a carer for me to be entitled, i know it sounds odd, i mean ill hardly be able to say to them thatb ill stop caring for myself if they dont start playing ball. Im just unsurew about how to approach the whole thing

 

Ed

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If you have already sent off your DLA application, you need to call the Benefit Enquiry Line on 0800 88 22 00, explain that you have sought further advice because you realised you misunderstood the "care needs" questions and you'd like to need to amend your form. Ask them what is process for doing this. In the meantime, try to arrange an appointment with your local CAB or disability adviser to prepare a statement with regards to your needs.

 

In answer to your question: "am i entitiled because i care for myself or do i have to have a carer for me to be entitled"

You are entitled if you have care needs regardless whether you have a carer or not. If you need help (regardless whether this help is forthcoming or not) with specific tasks due to your health problems, in comparison with others, who do not have these health problems, then you suffer an extra burden.

[sIGPIC][/sIGPIC]

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