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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Earthquake Advice - Norwich Union Policyholders

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This is the information from our intranet site - please be very aware of loose tiles/bricks etc as they could cause some injury. I can't say that earthquakes are standardly covered by all companies, but are by us.


"The earth quake measured 5.3 on the Richter scale and was the UK's biggest in 25 years. We are urging home owners in affected areas to check their properties for any further damage today and to be aware of any loose or unstable brick work or tiles.

Earthquakes are covered as standard in both contents and buildings insurance, so any damage or loss suffered by our customers as a result of the earth quake will be covered".


Hope this helps


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well the earth didnt move for me last night thats for sure :rolleyes:


The biggest earthquake in the UK for nearly 25 years has shaken homes across large parts of England.

People in Newcastle, Yorkshire, London, Manchester, the Midlands and Norfolk and also parts of Wales, felt the tremor just before 0100 GMT.

An elderly man suffered leg injuries when a chimney collapsed in Wombwell in South Yorkshire, emergency crews said.

The British Geological Survey (BGS) said magnitude of 5.3 and the epicentre was near Market Rasen in Lincolnshire.

Bev Finnegan, who lives in the town, said: "I was terrified to be honest. The noise was really, really terrifying... it was so deep and rumbling.

"It felt like the roof was going to fall in. There were people coming out in their dressing gowns wondering what it was. It was quite an experience."

A Lincolnshire police spokeswoman said the force had received dozens of calls from residents but there were no reports of anyone in the county being injured.


"There is slight structural damage, cracks and a couple of chimneys damaged. There's nothing serious at present.

"Mostly people were distressed by it so there were a large quantity of calls coming in."

Speaking from Gainsborough, Mike Thomas, chief fire officer for Lincolnshire, said crews had been called out to 50 incidents and one fire as a result of the quake.

Speaking on BBC News, Justin Cowell in Gainsborough, said: "It started as a massive shake.

"People had come out into the street. It seemed the whole town had woken up."

Tom Edwards, from Heckington, Lincolnshire, said he heard a noise like "an underground train and an enormous roar".

"I thought I was probably going to get killed."

Dr Brian Baptie of the BGS said: "An earthquake of this size, of magnitude five or thereabouts, will occur roughly every ten to 20 years in the UK," he said.

'Rare' quake

The BGS recorded an aftershock with a magnitude of 1.8 at about 0400 GMT.

The main 10-second quake, which struck at 0056 GMT at a depth of 15.4km (9.6 miles), was the biggest recorded example since one with a magnitude of 5.4 struck north Wales in 1984.

Dr Baptie said: "The largest earthquake that we know about that has struck the UK was about 100km off the east coast of England on the Dogger Bank and it had a magnitude of 6.1.

"So we can get these kind of moderate to significant earthquakes of this size but they're relatively rare."


Thousands of people from across England contacted the BBC to described how their homes shook during the tremor.

Jemma Harrison, 22, in Bury, Greater Manchester, said: "It was really bad. I was fast asleep and woke up and the room was shaking and there was a loud bang and alarms were going off."



'Like a jelly mould'

Natasha Cavey, in Tipton in the West Midlands, said: "All my cupboard doors flew open and the whole house shook, it was unreal. I can't believe it."

David in Alrewas in Staffordshire said: "The birds were flying around like it was daylight.

"It was quite severe. I experienced the Dudley one and this was more severe.

"I went outside to see if the roof had collapsed. I could see the furniture in the room moving, it was like it was on a jelly mould."

David Somerset, 41, from Driffield near Beverley in East Yorkshire, said: "I have never felt one as strong as that one before. I was in my sitting room and the grandfather clock was rattling rather violently.

"It was very strong, I felt the whole room moving."

Philip Norton, a BBC reporter for Look North in Hull, said: "Everything started wobbling.

"The windows were rattling and the blinds were visibily moving. "It sounded like the roof was coming in."

Jamil Ali in Sheffield said: "I woke up and the first thing I thought was that there were a load of burglars in the house.

"The kids were screaming and so was my wife. It was that violent you actually moved yourself."

The West Midlands was hit by an earthquake in 2002 in the Dudley area that reached a magnitude of 5.0 and one measuring 4.3 hit Folkstone in Kent last year.


BBC NEWS | England | Earthquake felt across much of UK

honestly never knew bout it till now

honey x

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nope me either, we must both sleep the sleep of the righteous and were not disturbed, I remember as a kid growing up in Staffordshire they were quite common and generally put down to heavy mining work that used to happen. but it seems that this was a pukka quake ;)



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