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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Gym Membership


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Hi,

I'm looking for some help/advice on a problem I've just come home to!

Bit of history included:

I joined Roko gym in Gillingham, Kent while I was moving house (from Essex) so the address i gave when i joined was the Essex address. This was in Jan 06.

In August 07, I checked my online banking to find that the cost of membership had risen from £49 per month to £50.25 (if a response to a membership letter was received) or £56 if no response is received. This went to my old address.

When i found this out, I phoned the gym, complpained, gave them my new address over the phone and a few weeks later cancelled my membership (as they had annoyed me) via phone and letter, which i have a copy of.

The cancellation period is 3 months so i figured that by December my membership would be cancelled. How wrong could I be. I also cancelled the direct debit after the December payment and handed in my membership card.

I've just received a letter from CRS stating I owe £283.60, which is £187.85 from Roko and £95.75 of CRS charges.

I've spoken to Roko who say they cannot talk to me, but that the cancellation letter was never received, the address never changed and that CRS are now dealing with it.

Roko also claim to have sent letters to me stating i owe payment, but to my old address, so i never got those. Somehow CRS managed to find me.

I'm now not sure of what to do next. I can't really afford to pay the debt at once but don't want to go to court. But i don't feel like i owe anything as i've followed their procedure. I''m going to ring the CRS tomorrow but don't hold out much hope. Also, I cannot work out how Roko have got to the debt of £187.85 as monthly payments are max £56, which for Jan and Feb would be £102.

Any advice is much appreciated as i don't want to go to court and have been threatened with debt collectors if nothing is done soon, but i don't know what to do.

Please help!!

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I will move this thread into the Debt Forum, where you will get the advice you need.

 

Regards, Rooster.

If this has been useful to you, please click on the scales at bottom left of post. Thanks.

 

Advice & opinions of Rooster-UK are offered informally, without prejudice & without liability. Please use your own judgment.

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You'll soon find your way around.

I suggest that you leave a trail of jelly-beans, so that you can find your way back.

Spend a few days reading the FAQs and the step by step guides. You'll find a lot of useful info there.

 

Here's a few links that you will find useful.....

 

http://www.consumeractiongroup.co.uk/forum/forum-rules-please-read/

 

http://www.consumeractiongroup.co.uk/forum/welcome-consumer-forums/107001-how-do-i-dummies.html

 

http://www.consumeractiongroup.co.uk/forum/welcome-consumer-forums/123390-consumerwiki-z-index.html

 

http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/

 

Those will give you some reading material to start you off.

 

Regards, Rooster.

If this has been useful to you, please click on the scales at bottom left of post. Thanks.

 

Advice & opinions of Rooster-UK are offered informally, without prejudice & without liability. Please use your own judgment.

-------------------------------------------------------

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Follow link for more information.

 

------------------------------------------------------

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