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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Another product has damaged my laptop

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Hi everyone,


I was hoping I could get some thoughts on this.


I bought a stand for my MacBook Pro and today found that it had totally fallen off the stand.


I've had this issue before, though less serious, where the laptop has slipped a little but usually cleaning the rubber pads helped for a few days. I find it hard to remember to clean it every few days and feel I shouldn't really have to, especially when the computer is often not moved from the stand. I don't live in an environment where dust and grease is flying around so I don't how the rubber pads can fail to do their job in this way.


It fell off and as my iPhone cable was plugged into the USB port and it fell on it, it dented the aluminium above the USB port and also caused a small dent in the lid when it finally came to rest, upside down. I was in another room at the time and only heard the bang.


I'm wondering, is there anything I can do about this? While the computer still appears to function correctly it's really annoying to have such a beautiful (and expensive) computer damaged because a £35 product failed to do it's job. I'm very glad it wasn't much worse, especially with the delicate hard drives and LCD's these things have.


Any suggestions?


Thanks everyone.

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I no expert with ICT. However, was the Stand an Apple product.


I really doubt there's much you can do about this unless you can show that the stand was NOT fit for purpose.


If the macbook was on the stand and lead(s) plugged into it, it may be that the lead contributed to the accident.


If others have had the same problem, this could add weight to a complaint to the stand supplier. Doesn't sound like a solid case to me though.

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The laptop is made by Apple but the stand isn't, its produced by a company called Griffin, the product is called "Elevator".


I don't think it's possible that the leads contributed to it, as they are all very neatly tidied and placed on the desk. Also that no one was in the room. I of course have no way of proving any of it and wouldn't even know how to prove the rubber was at fault or the product wasn't fit for purpose.


However, other people have had the same problem, a quick search for "slip griffin elevator" etc does yield a few complaints.


I thought I'd have no recourse but just wanted to make sure!


Thanks for your help slick132.

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Just had a look at the product on ebay.


It does look like an accident waiting to happen with the angle at which the lappy sits although you'd think the rubber rests would give decent grip.


I expect the problem may be that the lappy base gets dusty so the pads don't grip so well.


Solution - Clean the base and pads regularly;) And remove from stand when leaving unattended.

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING



                                            Have we helped you ...?  Please Donate button to the Consumer Action Group


Please give something if you can. We all give our time free of charge but the site has bills to pay.


Thanks !:-)

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