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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Stressed out newbie waving Hiya.

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Helloooo woohoo I am finally on, had trouble setting up my account problems with my email account, thankyou webbie master for sorting it. :D


I was soooo happy when I found this fab site I was in a very dark place and thought there was just no hope.:sad:


Thankyou to all the kind people who make this site possible and all who take the time to post template letters and advice it really has started me on the right road out of my hole and I hope future posts by me may be as helpful too.:cool:


I am in the process of starting and building a new business with hubbie which has ment we basically have noooo money, all cards are on arrangments have been ok so far, except for you guessed it MBNA.:mad::-x Say no more I hear so many say.


It's a long and drawn out issue so I will put my tale of woe so far in the correct thread soon.


I really look forward to picking the collective brains on this site for help you really do feel lonely when everything gets you down but this site has really helped alredy, MBNA have the telephone harrasment letter winging it's way to them as we speak, yay. :D


Take very good care hope to chat soon.

:(:confused:Confused, sad,bewildered,befuddled,bemused,disorientated,lonley until I came here, moving forward to :smile::lol: ,trying not to let them drag me down.:cool:
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Hello and a very warm Welcome, Nufsaid.


I know the dark place your talking about.;) Took me a while to pull myself out, and like you, I can now see light at the end of the tunnel.(hope it's not a train):razz: I'm sure once you start a thread, you'll find a lot of people on this site giving you help and guidance when you need it.


Hope to see you around the Forums.






Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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*waves back*

And says a big hello and welcome :)


Spend some time familiarising yourself with the forum have a read of the forum rules and the FAQ's Then when your ready start a thread in the appropriate forum.


If you need any pointers in the right direction please dont hesitate to ask :)




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Hey there Maroondevo thanks for the kind words it would be my luck to find a train coming my way lol :eek:

Nice wave saintly 1 thankyou I will look at the rules and faq's for sure have had a quick peek just to make sure I am behaving lol ;) I have been through a load of threads already, lots to look at, will post when I am at a crossroads, will pass on my mbna term and cond. I think I have my original from like 6 years ago and should have the other card ones to.

Will be in touch if stuck thanks guys.


:(:confused:Confused, sad,bewildered,befuddled,bemused,disorientated,lonley until I came here, moving forward to :smile::lol: ,trying not to let them drag me down.:cool:
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