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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Help and I hope Im in the right area!

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My husband did some work that he was due commission on, it was due feb 1st. He has been given the run about for the whole of this month. The amount should have been about £1500, but was informed, due to problems with the installation, it was going to be less. He has phoned and been told" the cheque is in the post" which it obviously wasnt. I have to be honest and say he isnt one for confrontation, but Ive pushed the point. We have several emails refering to the "deal" and after speaking to a very good switched on friend, has told him to get himself in front of this guy and get the forms for a small claims proceedure in court. But you have been all so kind and helpful to me before that I wondered if anyone might have any other comments on this??? My hubby has been made redundent in Jan' , so this was freelance work, and we need this payment.

By the way, no repsonse from the dreaded debt agency since we sent the letter you told me too. Think it was stat barred, I thank you from the bottom of my heart from taking that worry from me.

hope everyone is well


(real name elle, used my cats name!!!!!)

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Hi elle, I would send a letter informing them that if they are not forthwith in paying what they owe your hubby, then you will proceed with a claim through the courts. Give them 7 days in which to respond and then file a claim. As Long as you have the paperwork to back up the fact that they owe your hubby money, then hopefully with this threatening letter should do it.


Good luck and keep us posted.

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A prudent question is one-half of wisdom.



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after almost a month of phone calls and visits we finally got the cheque, short, what a surprise but not by too much.Thought a bit of happy news would be nice to post. Thank you jowwashy for your support!

Hubby still on the lookout for jobs, but got a couple of good ones linned up, so fingers crossed!


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Well done elle, I am soooo pleased for you.


I wish you and your hubby all the best...:D I will have everything crossed for your hubby to get the job he wants.

[sIGPIC][/sIGPIC]If you think my post was helpful, please feel free to click my scales



A prudent question is one-half of wisdom.



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thanks and many apologies for getting your name wrong! heard today, one has fallen though but theres another one on Thursday, that would suit him better. We are taking it day by day, its the only way.


There is one thing I wondered if anyone knew, are angencies allowed to ask your age knowdays regarding positions?



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