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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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gmac slow to collect car any advise

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hi i have a problem regarding gmac . we have a car on finance with them due to money storages thru ill health i sent them a letter end of dec asking them to take the car back . i filled in a form and signed it like they asked and spoke with them on the phone . and im atill waiting for the car to be collected . what im worried abt is 1.the car is losing value sitting on my driveway 2.arrears are now mounting 3. road is due end of april.im sending them a recorded letter stating the 3 reason i need them to collect the car plus i have told them if the car tax runs out i will scorn the car does anyone have any further advise cheers

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Are we to assume that you have paid enough that you can hand the car back without penalty?


If that is the case, you could fill their details in the change of keeper section of the log book and send that to the DVLA (recorded) and then park the car in the road once you have received the acknowledgment back from DVLA.


If it is not that straight forward then you are probably doing the right thing by SORN (again recorded) and not taxing it for the benefit of the HP company.


Either way, you should let the company know and hightlight in bold the fact that you are parking the car in the road.


Don't do things by phone, you have no paper trail or proof of anything said.

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hi we have only had the car approx 11months but due to ull health i cant possibley pay the instalments . we have sent gmac a letter stating if its not collected then we will scorn the car next month they phone us yesterday and say they never recieved any letter back from us apart from one abt scorning the car so now they are gonna send another form out for us to sign and fill in which we will record delivery the letter and see what they say from there

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