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Price error on website


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Hi

 

Hope someone can give me some advice on this one.

 

I booked a hotel for 4 nights on Alpharooms.com. There appeared to be an error on the price because when I booked it it only charged me £11.98.

I paid for it by CC and received a confirmation email along with the voucher to present to the hotel.

A few hours later I received another email which was the invoice showing an amount of £11.98.......happy days.

A few weeks later I got my CC bill and it said £11.98.

 

Unfortunately I'm not able to make it so I offered it to a friend. I phoned Alpharooms to inform them of the name change and they said if I change the name they will have to charge me full price which is £400.

They did admit to the error on the website and they were obliged to honour the price of £11.98 but if I change name it will be full price.

 

Are they allowed to do that?

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Yes, I'm afraid so - in effect you are cancelling the sale.

Struggling_Simon vs Cabot - WON

Struggling_Simon vs Abbey - WON

Struggling_Simon vs HBOS - Pending

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Good News

 

Got a call back from Alpharooms to say I can change the name on the booking no problem.

 

Just had to pay £10 admin fee. Total cost of room......£22

 

This means some friends of mine have bagged a bargain 4 night break in a 4 star hotel in Bratislava inc flights from Manchester for £260.

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