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    • Did you send them a letter of rejection? You're still within 30 days and you should have done this. I emailed them with the details and advised them they need to refund the vehicle as it's within 30 days.They replied stating that they are not going to do anything. So I have had my response already. Ill address your other questions shortly.
    • We don't often advise appealing a PCN, it's true. It's too easy for people to out themselves as the driver and make things more complicated. We might suggest writing to a large supermarket chain or a hospital in your case, but rarely to the PPC. It isn't in their interests to allow appeals, they don't make any money then. HB
    • Can you tell us more about the car. Make, model, price paid, year blah blah blah. Please can you upload your claim form in PDF format. Was the castle with an MOT? What date was MOT? Who gave it the MOT? You have issued the claim – when did you issue it/when is the return date? How did you pay for the car? What other losses have you incurred – insurance, repairs, et cetera? You've been here since 2015 – and am curious to know why you didn't come here first before you started getting into formalities with them. You have a responsibility for the vehicle. However I would indicate to them that you are going to be charging him storage from the date that you first tried to return it to them and they refused. Did you send them a letter of rejection? You're still within 30 days and you should have done this. You say that you bought the car on 9 July. What they did you issue the claim? You should have implemented the pre-action protocol of giving them 14 days notice before you issued the claim. It appears that you haven't done this and this could pose a problem for you if the matter is raised in court. Why didn't you send them a letter of claim giving them 14 days? Please can you go to these questions carefully and address each one  
    • So, is frightened farage in westminster doing his utmost for his constituents ? or has he naffed off to suck up to the republicans in the US?   No prizes for guessing.   Nigel Farage defends flying to America to support Donald Trump as MPs debated King's Speech in Parliament CA.NEWS.YAHOO.COM The Reform UK leader was in Milwaukee, Wisconsin, where the Republican National Convention is being held   Someone check his UK expense claims
    • BTW do you think i need to include the Blue Badge or PIP letter or anything to do with housing in order to evidence my partner's disability or are the witness statements enough?  These can be easily added I just don't want a bunch of private health related documents in the public domain as you can imagine.
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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Southern Electric

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We were with Southern Electric on 2006. We moved in October 06 to National Power.


In Dec 06 we received a final bill which we paid.


In Feb 08 we had a final bill drop on the door mat saying we owe £300. As far as we are concerned this was paid off on 2006. Can they do this 14 months later?


I have spoken to them and asked why nothing was sent to us in 2007? They just told me that they had computer problems.


Can they do this?

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They probably can .... Do you have the final meter reading or the original final bill they sent you. I am not an expert on utility companies but have experienced similar problems with our business bills in the past.


Nat West Bus Acct £1750 reclaim - WON


LTSB Bus Acct £1650 charges w/o against o/s balance - WON


Halifax Pers Acct £1650 charges taken from benefits - WON




GE Money sec loan - £1900 in charges - settlement agreed

GE Money sec loan - ERC of £2.5K valid for 15 years - on standby

FirstPlus - missold PPI of £20K for friends - WON

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No we dont have the final meter reading, but the issue is not with the power consumed, it is the fact we paid our final bill 14 months ago. They have left this for over a year and now come to us saying we owe £300.....


We have even given them the week it was paid...

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So it is not a question of them suddenly adding an extra bill - they are saying you didn't pay the final bill when you clearly did? If you can prove you paid it I would tell them to get lost and get their computer sorted out.


Nat West Bus Acct £1750 reclaim - WON


LTSB Bus Acct £1650 charges w/o against o/s balance - WON


Halifax Pers Acct £1650 charges taken from benefits - WON




GE Money sec loan - £1900 in charges - settlement agreed

GE Money sec loan - ERC of £2.5K valid for 15 years - on standby

FirstPlus - missold PPI of £20K for friends - WON

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  • 3 weeks later...



Well we have tried that, and asked them why they have not sent any letters or bills for the whole of 2007. They can not answer that though....Well apart from saying they have had computer problems.


After the NPower report on watchdog this evening, I found the below on the Energywatch website.



How many years back can they still bill me? trnsp.gif Question How many years back can they still bill me?

trnsp.gif Answer It depends on your circumstances.

Companies must have a Code of Practice which covers how they bill consumers. As of July 2006, the main domestic suppliers (those who belong to the Energy Retail Association) agreed a new Code of Practice which stipulated that, where suppliers were at fault for not billing a consumer, they will not backdate (or backbill) more than two years. This drops to a one year timeframe with effect from July 2007.

You can find more information on the changes to the Code of Practice from the ERA's website, as well as the possible exemptions, here. Be aware that the guidelines apply to domestic consumers only.


Going on the above it looks like they should not be doing this then........


I am going to call them tomorrow about this....



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I have had many dealings over the past 7 years with Swalec who really do not seem able to read customer letters until after issuing termination notices and nor do they seem able to communicate with each other at various sections of billing and accounts.


If there was a final reading made on the day of transfer then that's all need to be paid. If there wasn't, then the 'final bill' might not have been the final bill as there may have been an amount supplied not paid for.


As this was transfered to another supplier I would suggest the meter was read on both sides, i.e. the old and new suppliers and that the bill they sent, unless it was an estimate, is final, which has been paid for.


If they sent an estimate as the final bill ands didn't bother to return at the time to get a final meter reading, or ask you to supply them with one, then that's down to them not you.


However as the new guidelines seem to suggest that the Utility companies cannot claim for unpaid bills a year after the fact, then this would seem to be fairly cut and dry - doesn't matter if their computer systems were down, they were the ones to overlook the matter and unless they can prove they read the meter and sent the bill and a request for payment at the time of the transfer, I don't think they have a chance to claim.


Just my opinion tho - not a legal person. just a layperson fed up of being hounded by utility companies because of their mistakes not mine :-P

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