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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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British Gas/Reclaiming owed money


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British Gas/Reclaiming owed money

Hello all

Wondered if anyone could help or advise me.

 

My gas supplier is British gas and I use the a Prepayment meter.

Back in January I had a faulty meter replaced which had £18.75 worth of credit left on it, I was told when I received my new top up card I had to top up my meter 3 days in a row from the same outlet in order to reclaim the money owed to me. As this did not work I phoned BG again and was told to do exactly the same, which I did. I did this 3 times.

 

The new meter incurred a fault so on 13th of Febuary I had yet another meter fitted, I had £8 worth of credit left on old meter so again I phoned BG telling them that they owed me a total of £26.75

Once again I was told to top up my meter 3 days in a row in order to reclaim the money. I have done this 5 times now and still not been refunded.

Some might say its only 26 quid forget about it, but its the principle and after hearing yesterday about them boasting of huges profits recently im even more determined to get my money back. If I owed them money they would be on my back wanting it paid. With the price of everything on the up, to me 26 pounds worth of gas is alot to lose.

 

I have phoned and complained but it just seems to fall on deaf ears, so if anyone knows what else I can do/say or had a similar problem I would love to hear from you.

 

Thanks everyone

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Guest Old_andrew2018
British Gas/Reclaiming owed money

Hello all

Wondered if anyone could help or advise me.

 

My gas supplier is British gas and I use the a Prepayment meter.

Back in January I had a faulty meter replaced which had £18.75 worth of credit left on it, I was told when I received my new top up card I had to top up my meter 3 days in a row from the same outlet in order to reclaim the money owed to me. As this did not work I phoned BG again and was told to do exactly the same, which I did. I did this 3 times.

 

The new meter incurred a fault so on 13th of Febuary I had yet another meter fitted, I had £8 worth of credit left on old meter so again I phoned BG telling them that they owed me a total of £26.75

Once again I was told to top up my meter 3 days in a row in order to reclaim the money. I have done this 5 times now and still not been refunded.

Some might say its only 26 quid forget about it, but its the principle and after hearing yesterday about them boasting of huges profits recently im even more determined to get my money back. If I owed them money they would be on my back wanting it paid. With the price of everything on the up, to me 26 pounds worth of gas is alot to lose.

 

I have phoned and complained but it just seems to fall on deaf ears, so if anyone knows what else I can do/say or had a similar problem I would love to hear from you.

 

Thanks everyone

Hi

you might consider complaining to energy watch below is a link to their web-site energywatch: Make a complaint

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  • 4 years later...

hi there, been a while since i posted but i feel i have to vent someplace after the performance had with British gas customer disservice ,

it began on Wednesday dint have cash as benefit was delayed, so pawned all i had left my wedding ring so as to allow e to credit G and E meter, only got enuf to put 5 pound on each ended up taking 4.20 debt and left 80p emergency...

called bg and i explained i have a severely disabled son who needs turning ect hes doubly incontinent and i do everything for him so i get income support as a full time carer for my son exlpained he needed bathing 3 maybe 4 times a day our heating cooking and water is all gas i dont even own an electric kettle to heat water dont own microwave to feed him warm food.......first guy spoke too was really nice.. and sent ten pound emergency via an engineer.......... with me so far? ........ anyways today i want got credit enuf until get paid so i thought i brought card home put it in and it said call help! so did call BG again someone called sharon loughrn in south africa! she said nothing she could do

and can i not just shower my son instead? this was 8am in the morning had just got my son up and he was very soiled( sorry maybe tmi) and he needed cleaning and bathed he has pressure sores and its v easy infected during this time my sons social worker arrived and witnessed the state my son had been left in for three hours before BG turned up and vented her concerns

my son is 21 and weighs 15 n half stone im 5 ft 1 and weigh 9 stone she said can i not just mannage him in to the shower erm dont have a shower and besides do they think if i had have had a shower i wouldnt have thought of that JEEZE some peeps anyways asked for supervisor told sorry they will say the same by this time im raging i had just got my son out of bed to bath and change him NO GAS!! the money i had topped up was awol.......... phone BG again another hour on fone got told to go to neare3st pay point and put a pound on card aNBD THEY WOULD REFUND MY MONEY so in the pouring rain for the second time i did this we dont drive and i had to take my son with me 3mile round trip ........... we got home soaked put card in meter and it took the pound ninty pence debt left me ten pence!! so again called brithish gas again this is 4th time today the call i made this time i explind my problem as asked and was told ohh thats too much information i dont need to hear that and HUNG UP! so have done stage one complaints still waiting on a call back all i want is the money i paid this morning on my card what can i do i have told them my sons welfare rights advisor was herwe at 4pm today and they promised to call me be4 that im still waiting with v lkittle gas any advice do they not have a duty of care to vulnerable people sorry message garbled but writting this streaming with tears please understand xx any help please?? x:sad:

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