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    • Hi Everyone, hope you are all keeping well in this strange new era.   On the 17th Sept, my friend booked a delivery to send a parcel to the USA, a vintage sewing machine. The collection and delivery was booked through MyParcelDeliver.Com, and UPS was the chosen courier. They collected it about four days later.   He paid for additional insurance along with the transportation of the item, to the tune of £128.75.   He packaged the parcel very well, packed with bubble wrap and paper and also styrofoam so that the sewing machine was safe in the box. He placed some plastic wrap over this, and he then sealed the box with tape. He videoed this for the buyer, so she could see how well he had packed the item because they were both concerned about the package being well protected.   The item arrived in the USA a few days later. The buyer instantly notified my friend that the parcel packaging was damaged, showing stress from water and general mishandling, and the item was also damaged in various parts, mainly the casing and the base.   He complained to MyParcelDelivery.Com on the1st October, they responded with 'You need to contact UPS...', which he did and also the buyer contacted them and got a response on the 2nd October.   UPS informed the buyer they would like to come and take a look at the packaging and the item, and this is the last she heard from them, she has called them several times, and always they say someone will call tomorrow and no one calls. She called my friend to ask if he could call them too and chase them up, he is Italian, and though he speaks English generally well, he asked me to talk with them on his behalf because he felt they were not listening to him or that he was missing something.   I spoke with them on the 26th October, they said they had sent my friend an email about this, we checked all of his emails, junk/spam too. There is nothing in there, I asked them to resend it, but nothing has appeared despite them saying they have sent it, we know they have the correct email address because they sent a message on the 2nd confirming they are looking into the claim of a damaged package, they also said they were planning on calling the seller 'again' on the 27th, which of course never happened, which she confirmed with me on the evening of the 27th.   Now it would seem to me that MyParcelDelivery is trying to say it has nothing to do with them, despite the booking being made through them, UPS US are pretending they are doing something but have so far done nothing, and we have heard Zilch from UPS UK.   I would like, if possible, some guidance on how to go about getting this resolved because this is just not right, the agent/courier have had their money, but the seller and buyer have been the victims of poor service and damaged goods.   If anyone could point us in the right direction on how to tackle this and get some redress for this, then I would be most grateful.   Thanks and kind regards   Mr B                 pox.pdf
    • From December, NS&I is phasing out posting warrants - a type of cheque - to winners. It instead wants bondholders to provide bank details so it can pay the money into their account. View the full article
    • Hi. As you can probably presume by the time this has been posted, I am annoyed. Long story cut short is we bought a new build, got a professional snagging company to come in and make a list of things that needed doing and am now still in the process of liaising with painters / electricans, etc. There has been significant disruption with arranging to be in to help guide the various workmen, etc, let alone the complexities of Covid to deal with as well as having two small children. Tonight we were up until quite late having to prepare things for a painter to come tomorrow to fix all the awful painting and marks on walls / poor finishes, etc. This has (and has had over the last few weeks) had a knock on effect with being tired, work being affected, let alone sooooo much time wasted on discussing the various elements with the developer (who hasn't argued with any of the painting, poor electrics, etc that has to be done). My question is has anyone ever claimed redress for all the wasted hours that have to be spent on doing things like this because a developer rushed to get a house ready on time?
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Orange are hopeless - again?


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Just thought I'd list my woes with Orange on here and see what replies wing my way?

 

I pay for four phones on contract with Orange and I have been with them for over five years.In this time things have been more or less OK other than for three years on the trot when it comes to me renewing and upgrading - I get a free upgrade then in my next bill Orange have always tried to charge me. This happening once would be bad but three times - come on chaps?

 

Still my real gripe is this:

 

Two of the handsets I pay for are basic cheapo monthly contracts for my twin teenage daughters and part of account gives them free internet access after 7pm. Before Xmas I received my bill and it stated they had run up a bill which was £200 more than normal. My first reaction was to cancell Xmas (bah humbug) but I checked and they had accessed a website called bebo and had done so after 7pm.

 

I contacted Orange to dispute the charge and they stated bebo was exempt from the price plan and that I had to pay. I wasn't happy about this so I emailed bebo in the states and low and behold the next day their Managing director rang me at home?? WOW. He apologised and stated I didn't have to pay as it had been a servere error and Orange were aware of the problem. So I contacted Orange and after about five calls stating what I knew they admitted they were at fault and they advised me to cancell my direct debit until they could send an updated bill or else I would be paying too much and they assured me I would not be cut off.

 

Well what actualy happened is that they cut me off time and time again and I must have rang them over thirty times as it took them until the beginning of last week to rectify my account. I admit I didn't pay my bills but I was so annoyed that they couldn't even get it right between their own departments let alone tell me what was going on.

 

So last week I was finally credited and the next day I rang their billing dept and paid £150 over the phone.The chap was very helpfull and said I wouldn't be barred for at least 28 days and by then I would have paid even more off as usualy you have three months to clear any arrears - one happy customer?

 

NEXT DAY - CUT OFF. rang up and asked what had happened and explained what was said only the day before. This was totaly disregarded and I was told bluntly - pay everything by the end of the month or lose all use on the account until its paid.

 

Now I know I owe money I don't expect to get a clean slate for nothing but Orange have been appalling with lack of inter dept comms and that one person promises one thing then another takes it away?

 

My daughters contracts are up this month and I won't be renewing them and my wifes is up next month and the same goes there. I have faxed Orange explaining that I have lost all faith and they will be losing my business. I have 12mths left on my phone and they willd demand I pay till the end but if I do at leats its only giving them 30 notes and not the 130 I pay now?

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Good grief :o I would get out quick! My experience with Orange when trying to negotiate deals with them, is that customer loyalty counts for nothing. Unfortunately, as with many companies, if deals aren't in writing they too seem to count for nothing.

 

I really wish i could have posted something more positive :-|

 

Best Wishes ;)

I'm midway through the tunnel, but getting closer to the light.

 

 

 

Please be aware that i am not an expert in anything!

I may offer an opinion, but the final decision is yours.

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Orange are proud of their Bebo link and it most certainly is free - I don;t pay for my connections to it. As for saying one thing and doing another, their billing system suspends phones without human intervention, irrespective of what the CS does - if the trigger limits are reached the phone goes offline, not ideal I grant you, but an explanation as to why it fell apart.

 

As for going somewhere else - you think other networks are better...? :)

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