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Hi all

Received letter today from Financial Ombudsman. :grin:

I have asked Citi Financial to give me information that would be relevant to a formal investigation by the Ombudsman in to my complaint about credit card charges.

Citi have replied stating it does not accept that its charges are unlawful or unfair.

It has said it would prefer to settle my complaint as an alternative to a formal investigation

Citi will pay full amount plus 8% interest

Complaint acknowledgement letter from FOS dated 5 December 2007

Settlement letter from FOS dated 18 February 2008

Pretty quick compared to Citi’ and there silly games, four months to respond to my Subject Access Request ( shame on you Mr Cook:mad: )

good luck to you all

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Congratulations :)

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