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unsure what to do next.


happygal
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Hello peeps

What a fantastic site, sooo much information available. I first contacted Lloyds Tsb a year ago to get copies of my bank statements to start the process of reclaiming bank charges. They kept delaying my requests which resulted in my claim being calculated and sent after the deadline last year for refunding charges. They are now telling me I have to wait until the current court procedings have come to a conclusion. I have sent roughly ten letters of complaint, all roughly telling me the same thing - wait. I have received one letter recently though saying they will credit my account with a refund of £398.68 a gesture of goodwill. It then goes to say if we cannot come to an agreement they will provide me with the FOS details so they can consider my complaint independently. Does this mean Lloyds are open to negotiation or am I simply being told to wait again.

There is much more to this case that I haven't included. I can provide this information if needed.

 

Many, many thanks:-)

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Hello and Welcome, Happygal.

 

You should continue with your claim.

Have a look at the step-by-step and see what stage your at.

 

http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/31460-example-step-step-instructions.html

 

Send the bank this if you decide to continue.

 

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/25716-rejecting-offers.html

 

Also have a look at this........

 

http://www.consumeractiongroup.co.uk/forum/general/107550-oft-test-claim-what.html

 

You should start your own thread in the Lloyds Forum here....

 

http://www.consumeractiongroup.co.uk/forum/lloyds-bank/

 

Just 'copy & paste'

 

People dealing with Lloyds will help you out.

 

Regards.

 

Scott.

 

 

 

 

 

 

 
 

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

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