Dealing with DCA's phone calls

[ODC]

The funny thing is that they haven't got my address or landline number. I cannot think how they got the mobile number. I purchased the phone when I arrived back in the UK after living overseas for some years.

 

 

If you registered the Sim Card with the phone company then the Credit Refernce Agencies would have got hold of it and passed it on to their pals in the DCAs. Similarly if you filled in a warranty for say a new TV or washing machine and used the mobile number they would get it the same way.

[Agent Mulder]

If you registered the Sim Card with the phone company then the Credit Refernce Agencies would have got hold of it and passed it on to their pals in the DCAs. Similarly if you filled in a warranty for say a new TV or washing machine and used the mobile number they would get it the same way.

 

That's a bit rum isn't it? It's a Tesco mobile and I can't recall what I had to fill out, forms-wise, to get it. I did complete a warranty card for the TV though. I wonder if there any DPA issues here? I purchased the TV with cash and made no credit application; in fact, I don't have a UK credit card. This bears looking into.

[Bazooka Boo]

Oh Dear! It seems the DCA's are getting harassed on the phones by "debtors" and now they need to do a course to deal with the abuse!!!! I wonder if we debtors can also sign up for the same course?? http://www.csa-uk.com/UserFiles/File/Course%20Booklet%20harass.pdf

There are an increasing number of instances where debtors are being abusive towards their collection staff; and further

research carried out by the Association found that this is an increasing problem affecting a majority of members.

Dealing with these situations, while keeping up your company’s image, can be extremely difficult for collections staff, particularly

those under the age of 18.

This training course is designed to coach your staff how to deal with these difficult situations.:lol::lol:

For anyone who wants to take part in the courses:Training Services Website

[bottomburp]

Oh is receiving at least 10 phone calls a day from one company - landline and mobile. We've sent the harassment letter - by fax and mail - and still receive at least 10 phone calls a day...

 

We've told them they are breaking the law and that we've sent this letter but it has not helped!

 

The other day we heard one of the callers saying "I'm just winding and grinding" to one of their colleagues. I assume this means "wind them up and grind them down".

 

Yesterday when they called for the 12th time I asked to be put through to a supervisor and was asked why. I said "because you have been faxed and mailed a letter regarding this harassment and I want to speak to your supervisor about your continued harassment." He said "we won't put you through until you confirm how you are related to X." I said "that's none of your f.....g business." That really upset him; he said if you use language like that I'll end the call. So I used the word again and another, worse word, and he hung up! Childish I know but it got a result...

 

Can someone explain to me why, when they have been told about 100 times that they are harassing us, that they are in breach of the law and they have been sent the harassment letter we should be polite to these people? If swearing at them means they terminate the call why not swear at them?

Edited March 3, 2009 by bottomburp
typo

[yourturntopay]

I quite like this approach....

 

When DCA phone I tell them how pleased I am to speak to them as I've been on my own all day and i've been really lonely and love to talk to people. I think reel off my opinions on anything to everything - from what Dot Cotton said on East Enders to how many times i've been to the loo in one day!!

 

They will try to talk over you, but just keep going, talking about absolutely nothing meaningful - they soon hang up!!!

 

They other fun method is answer why with everything. They seem to get really annoyed about that - can't think why???

[ScarletPimpernel]

I had several calls today from some reptilian firm of 'claims specialists' based in Liverpool.

 

Eventually I answered, intending to give the drone a piece of my mind. However, as he whined on in his awful scouse accent an idea formed....

 

Monkey: So, have you ever been charged for overdrawing your bank account?

 

Me (in the style of an elderly, confused man): Have I had my tea yet?

 

Monkey: What?

 

Me: You're not the usual girl, are you. Where is she? Who are you?

 

Monkey: (spiel about company again)

 

Me: I think I've forgotten to take my tablets. I'm 74, you know. Where is that girl?

 

Monkey: Are you not interested in getting some money back off your bank?

 

Me: This chair's very damp. I haven't had my tea yet, have I? Nurse! Nurse!

 

click....

[out_of_the_red]

Thanks for giving me some laughs everyone! Scarletpimpernel you rock, that is such a fantastic response

 

I'm being harrassed daily by phone and text by RMA and have told them that as no one has responded to my CCA request I'm not responding to them

[Out4Revenge]

I once had a "doorstep collector" turn up at my door, it went something like this,,,,,

 

monkey, Hi is XXXX ( my sister)there.

me, who's asking,

monkey, thats private,

the sound of a door slamming.

30 seconds later,,knock knock.

me, oh your still here?

monkey, ok we've got off on the wrong foot,

me, no, like you said it's private and so is xxxx's whereabouts,

the sound of the door slamming again:D

 

he gets into his car and gets on the phone,

 

5 mins later I see him walking back up my drive so i go to the door,

 

me, your trespassing go away,

monkey, can I leave a message for XXXX,

me, NO, NOW Fxxx Off I'M RINGING THE POLICE!

 

I don't know why but I've never seen him since, I had not long before found this site and would of cr4pped myself before i had, so thanx again for all the great advise given out.

 

I should explain that this is a new account i'm using as the other was in my real name.

Edited March 9, 2009 by Out4Revenge
quick expaination

[Slyk]

. . . Remember the golden rule

 

NEVER SPEAK TO A DCA OTHER THAN THROUGH A MEDIUM

Are you suggesting the mass extinction of DCA employees?

[ODC]

Are you suggesting the mass extinction of DCA employees?

 

Well if the cap fits, put the shoe on the other foot.:-?

[Slyk]

Well if the cap fits, put the shoe on the other foot.:-?

It was a play on words. A medium being a person who contacts the spirits of the dead.

[ODC]

It was a play on words. A medium being a person who contacts the spirits of the dead.

 

I know what a medium is hence the reason I said that was the only way to speak to a DCA.

[Massamum]

I quite like this approach....

 

When DCA phone I tell them how pleased I am to speak to them as I've been on my own all day and i've been really lonely and love to talk to people. I think reel off my opinions on anything to everything - from what Dot Cotton said on East Enders to how many times i've been to the loo in one day!!

 

They will try to talk over you, but just keep going, talking about absolutely nothing meaningful - they soon hang up!!!

 

They other fun method is answer why with everything. They seem to get really annoyed about that - can't think why???

 

This one made me laugh out loud, one of the funniest things I’ve read in a long time, thanks yourturntopay, I needed that.

 

Wish I’d known about this site when I was getting the never-ending calls. Makes me feel sad that I can’t join in anymore (I’ve changed phone number).

[scarletspud]

Hi, I am new to this and can't figure out how to start a new thread! My query is regarding CCA request. I requested CCA info using a template found on theis site for 3 credit cards with Halifax, Barclaycard and Virgin on 17/4/09 by recorded delivery each with a £1 postal order. I have also cancelled my direct debits for the minimum payment, and have already had Virgin (MBNA) and Barclaycard contacting me for payment. My questions are:

1. do i have to make minimum payment in the mean time?

2. is there a step by step guide to what action i should take now? i have not been in arrears previously and am worried about my credit rating being affected

3. what do i say to the companies when they call me?

thanks for any help you can give, and apologies if i have posted this in the wrong place!

[joemay]

Hi, I am new to this and can't figure out how to start a new thread! My query is regarding CCA request. I requested CCA info using a template found on theis site for 3 credit cards with Halifax, Barclaycard and Virgin on 17/4/09 by recorded delivery each with a £1 postal order. I have also cancelled my direct debits for the minimum payment, and have already had Virgin (MBNA) and Barclaycard contacting me for payment. My questions are:

1. do i have to make minimum payment in the mean time?

2. is there a step by step guide to what action i should take now? i have not been in arrears previously and am worried about my credit rating being affected

3. what do i say to the companies when they call me?

thanks for any help you can give, and apologies if i have posted this in the wrong place!

 

Welcome Scarletspud - at the top of this page click on debt collection industry link, scroll down then you will see a button on the left which says New Thread, click on that then you're on your way.

Edited April 22, 2009 by joemay
industry not agency link

[bottomburp]

Hello scarletspud and welcome!

 

To start a new thread you need to go into the forum part of the site and not the actual (individual) threads (where you can comment on that particular thread). Thus if you have a general question you need to go to the "general" section of the forum - here General - The Consumer Forums

 

and you will see a little blue rectangle on the left hand side called "New thread", it's immediately above "Threads in Forum".

 

Whoops! I see I've been beaten to it!

 

Good luck! Get into the right place and hopefully loads of people will help you out.

 

bb

[scarletspud]

thanks joemay!

[babbleboom]

A DCA company called I think RMA have been calling us every single weekday for about a month now. We keep telling them there's no-one by that name here but the next day there's another call. They call any time of day, sometimes they call twice. We've just had to pay the £3.50 a month to get them barred from calling. I'm so angry I'm still shaking here. What part of 'don't call this private number again' don't they understand and why do they keep on calling?

 

What ba&%^$s.

[citizenB]

A DCA company called I think RMA have been calling us every single weekday for about a month now. We keep telling them there's no-one by that name here but the next day there's another call. They call any time of day, sometimes they call twice. We've just had to pay the £3.50 a month to get them barred from calling. I'm so angry I'm still shaking here. What part of 'don't call this private number again' don't they understand and why do they keep on calling?

 

What ba&%^$s.

 

You should send a complaint to the OFT in respect of this.