Mrs P v Littlewoods catalogue.

[phatram]

Hi,

I have noticed a few charges on statements in the last year and intend to claim them back. I was just wondering if I follow the same route as with the banks, SAR, LBA etc?

Thanks

Mrs P

[steven4064]

I was just wondering if I follow the same route as with the banks, S.A.R - (Subject Access Request), LBA etc?

Yes, exactly the same. I am just starting out on a Next catalogue claim for my daughter.

[phatram]

Hi,

Just received the following answer to a letter I sent to Littlewoods re Minimum Payment Charges,

 

Dear *****  **********

 

I am in receipt of your request for administration charges on your account to be cancelled .

These charges were applied as the minimum payment, shown on your statements, has not been made every 28 days as required. I am therefore unable to cancel the charge.

It is in your best interests to ensure that the correct payment is made on a regular basis to avoid further charges being made.

Kind Regards

 

*****  *********

Arrears Collections Manager

 

My answer is as follows,

 

Dear ******   ********

 

 

Thank you for your prompt reply but I question whether you actually read my letter?  

 

I have NOT missed any payments, I HAVE made a payment each month, admittedly one was late in Nov 2020 even though I had paid twice in Oct 2020.

 

I am NOT behind with payments, my payments are NOT late and if you continue to add unlawful charges to my account and refuse to refund me ALL of these erroneous charges you will leave me with no alternative but to take legal action against you.

 

Regards

 

****** *********

Problem is it won't send.

 

Anyone got email address for the arrears collections manager at? Thanks in advance

 

Littlewoods Sandringham House Sandringham Avenue Chelmsford CM92 1LE 0800 092 3444 Monday - Friday 8am - 8pm, Saturday 8am - 6pm and Sunday 9am - 4pm

 

 

[BankFodder]

Somebody might be along with the address that you need – but be careful, these are the kinds of things which start getting out of control.

Start checking your credit file and also send them an SAR today. If they are keeping accurate records and you have a basis for claiming some compensation and also for bringing an end to it.

[phatram]

Thanks BF

[BankFodder]

Luvly jubbly.

[AndyOrch]

https://gethuman.com/email/Littlewoods-Catalogue

[phatram]

Thanks Andy

[phatram]

Address not found

Your message wasn't delivered to [email protected] because the address couldn't be found, or is unable to receive mail.

[AndyOrch]

Probably disconnected during the pandemic ...a lot of companies are making it harder to contact them. Have you tried live chat ?

[phatram]

Will do, thanks

[phatram]

From Littlewoods,

 

I need to obtain some information in relation to your Data Subject Access request. I work Mon-Fri and can be contacted on **** *******.

 

If you are unable to contact me during these times, please provide a telephone number and indicate a time when it would be best to contact you and I will arrange for a call to be made to you.

 

We have also sent correspondence to your account registered email address. If you have already responded to the following request, then please discard this letter.

 

Yours sincerely

 

Data Protection Unit

[BankFodder]

When did you send them the SAR? How did you send it?

[dx100uk]

have you moved since you took out the account?

 

dx

 

[phatram]

Sent it last week as per instructions here

 

Yes dx. Mrs has had an account for decades. This has happened once before, maybe something to do with their 28 day payment rule? We did pay 2 days late in I think Nov last year and it seems to have thrown things out.

[BankFodder]

I think we made the suggestion on 13 April. That's a full month ago and the SAR would have been satisfied by now.

Secondly, they've been happy to send you threatening letters et cetera to your address. Suddenly they want proof of identity. This is unlawful. The not allowed to do that.

I suggest that you have a look at this post which I made recently 

and compose a reply and post a draft up here. However, you should do it quickly instead of hanging around

[dx100uk]

then they probably want her to verify she is the A/C holder if you didn't include proof of who and where she is now......

[phatram]

Mrs says she sent it early last week.

[BankFodder]

Not a month ago then.

[phatram]

No BF. She forgot, been very busy at work. I'll be sorting it from now

[BankFodder]

Then read the link I posted and put up a draft

[phatram]

Will have to wait until Mrs gets home from work BF, thanks