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    • Hi All, before I start I know there are similar threads of the topic I am raising, and each, of course, has its own unique scenario, which may benefit others. My case is as follows: 1. I saw a gumtree ad on the 16th of Oct 2020 for a Mercedes E220 CDI, priced at 7,500 2. I called the seller and said I will come over on the 17th of Oct 2020 to view. 3. On the 17th of Oct 2020 I went to his place where he is working and viewed the car. He is working for a major car rental company. I checked the car and of course asked the normal things to ask e.g. any insurance write-offs, loans, accidents, etc. The seller said the car is clean etc.no loan, he had a loan but all is paid off etc. and he has the papers. 4. I negotiated the car price to 6,800 because the rims were showing some signs of damage, the rear light had a small burst, cosmetics, etc. I checked all but did not see any sign of damage to the car (it's a black car, the car was a bit dirty, and the sun was already setting in) 5. We agreed on 6,800 and decided to purchase the car. We went into his office, where I paid cash, and also got a Car Sales Invoice with all details of the seller, and a V5C green slip 6. I purchased car insurance and drove off. I asked him about Road Tax and he said Road tax is paid so I have not to worry, just need car insurance. 7. On 18th of Oct 2020 I cleaned the car interior because it was really dirty inside - it took me a few hours so decided to clean the exterior the next day 8. On the 19th of Oct 2020 I went to clean the exterior and after the car was clean I noticed some parts were resprayed. I became a bit suspicious; so on the 19th of Oct 2020 in the eve, I went on the internet and run an HPI check. The outcome from the HPI did not show any accidents, insurance write-off but an outstanding Loan with Moneybarn. At this point, I thought maybe the database is not updated, etc. 9. On the 20th of Oct 2020, morning, things were going through my mind; the seller said the car is clean, no issues, no loan since he settled all etc. but the HPI reports say there is still some outstanding loan. So what I did, I called Moneybarn, and explained the situation, and gave them the contract number as well (since it was displayed on the HPI report). They said they will send me a form by email, but they cannot share any information due to Data Protection (GDPR). fair enough I thought, but what made me boil, they said they OWN the car! So, I took the car and drove to the seller where he is working. I confronted him. He said don't worry, I will handle it, he has no time, he is very busy and bla bla bla. I said what reasons do I have to trust you, you lied, and now you say you still have a debt, etc. So I said I will not leave until he has settled the debt, or repay me my money. I also asked what is outstanding, he said around 7,000. Well, since I confronted him at his workplace he may have felt the heat, he assured he will settle all soon, I said sorry, I need a date, so I said you will settle the debt with Moneybarn by 23 Oct 2020, if not, you will refund me my money. He said Ok he will do it, so I said, since I don't trust you, you will sign a piece of paper, and sign it. On the paper, he wrote "I will clear the debt for the Mercedes by Friday" and signed it. I said I am not happy and added the debt details with contract number, and also a clause that if he fails to settle the debt with Moneybarn by Friday the 23rd of Oct 2020, he will refund me my money, 6,800, and sales of the car Mercedes, license plate, will be void. Also, I said to put an initial on each amendment I made with signature. He did, and I left. 10. On 22 Oct I sent him a message, to remind him to settle the debt by Friday 23 Oct 2020 noontime and also I outlined some legal jargon I had to sent that I received from citizensadvice. 11. On 23 Oct, morning time, I received a message from the seller, he said he will not/cannot refund me the money, not to visit him at his office or place, and that he feels threatened by me. 12. Now, the dilemma/headache; a). I received the form from Moneybarn on the 20th of Oct 2020 and I have to send it back within 7 days b). the seller send me a message he will not refund the money c). is the seller holding the title with Moneybarn or did he also buy and not knowing there is an outstanding loan on it d). did he sent the V5C to DVLA since I have the green slip? e). Shall I fill in the form and sent it to Moneybarn? f). If Moneybarn has all my details they may send someone to repossess the car? 13. I decided, I will not undertake anything yet, because my mind said, go there, confront him, park the car in front of the company since I purchased it there and signed all paperwork in their office, they will call the police, the police will come and surely will not do anything but will force me to remove the car and park somewhere else, record all on camera, take all evidence, sent to Moneybarn and at the same time to the seller's employer (when I asked him to sign a letter he will settle the debt by Friday 23rd of Oct 2020, he used a paper of the car rental company, and on the back, the logo of the rental company is displayed clearly and he may have acted on behalf of the company to sell me the car, after all, I don't know if he holds the title with Moneybarn - well, this is an excuse for me to even sue the car rental company, or blacklist him with the company he is working for since it seems he is some type of manager there and he may have acted in the capacity as a sales person to sell the car to me on behalf the company....). 14. So on the 23rd of Oct 2020, I didn't do anything like described under 13....it's not my style as such I called AWH solicitors, explained all, and they said one person is specialized in dealing with such cases and will call me back after studying my case and inform me if it is something they can fight or not. So they will call me Monday the 26th of Oct 2020. I also said I want to go now and confront the seller, but she said better wait till Monday, and if they can fight the case, they will tell me the next course of action - but my funds are limited and cannot afford a lengthy battle, because if no case against Moneybarn means I will have to sue the seller to the court which will cost me. The car has comprehensive insurance and with all this saga I added on the 20th of Oct 2020 also legal insurance on top. Lengthy story, but I am trying to be as detailed as I can, and yes I should have done an HPI before buying the car, but I am from Holland and car sales work there a bit different, and this is my first time I buy from a private seller. Well, once I have sent the form to Moneybarn, I will park the car in a garage, and at this stage, I am renting a room in a house (there is one more tenant). Since I am from Holland, I am planning a trip within 2 weeks to visit my family and I will drive down with the car and in the meanwhile wait if the solicitor can be of any help. I need some advice though, I am still planning to drive down to the seller on Tuesday after I talked with the solicitor, park the car in front of the company, and confront the seller, and try to record all. I will also try to make him sign a letter that I purchased the car in good faith from him (regardless if he holds the title with Moneybarn or not but at least I purchased in good faith from him). Evidence that I have: 1. Car sales invoice 2. Paper that I made him sign 3. Gumtree ad; I could retract this from google history, but the original add removed from gumtree. At least I can show it was advertised 4. I tried to create a history of past owners, total owners including me are 5. It seems the car was also posted on gumtree before by a company in Essex (I saw on google). The reason for doing this, it is very likely that the seller purchased the car from someone else with an outstanding loan. Since then I read a lot on the internet, so please any advice is welcome to pursue my case, I paid a lot and at least I want my money back. Also what I read so far, Moneybarn is not easy to deal with...thanks in advance for any advice I can use for my case.
    • Hi   I think you need to check not just the serial number but what Meter Point Reference Number (MPRN) as the MPRN is what is registered and energy supplier go off as well as the serial number.   So you need to see what the MPRN is as well as the energy supplier it is registered with.   If you look at this Ofgem link: https://www.ofgem.gov.uk/consumers/household-gas-and-electricity-guide/connections-and-moving-home/who-my-gas-or-electricity-supplier   In the above link to do this check it gives a link to:   Find My Supplier: https://www.findmysupplier.energy/webapp/index.html (note you may have to complete a captcha, then input your postcode only and click find my address, when the list comes up click on your exact address, you will then see you actual MPRN and the energy supplier linked to your address)   With the above make sure and take the details of the MPRN and the Energy Supplier, better still take a screenshot/pdf the webpage.   Please let use know if on doing the above it matches your current supplier?  
    • I had exactly the same issues.   Grossly over estimated bills from January onwards.  Despite what they claim, they are effectively taking an interest free loan from their customer base to keep the company in business.   They can dress it up how they like.  It’s irrelevant if they reconcile the bills the following month because they just over bill again thus keeping a rolling interest free loan.   it took two months of constant badgering to be finally moved to a fixed DD.   Once that was done I didn’t care how much they over-estimated by.   I had raised a query with the ombudsman over the billing fiasco and they readied a complaint should I wish to proceed.   I thought everything was sorted until May/June whereby I was allegedly more in debt then I was expecting to the tune of an extra months DD.   On querying it, it transpired that even though I was on a fixed monthly DD, because the bill was generated less than 5 days before the DD was due to be taken they didn’t take the DD.   They offered £5 compensation by way of apology but wanted to take two months DD in June.  I told them where to get off.   With appalling customer service,  bills that you need a Maths degree to follow, and I do have one and still struggled, inability to follow through on any agreements, constant gross over-estimation, the missed DD was the final straw and I proceeded with complaint to ombudsman.   Prior to getting to that stage I had to quote Symbio’s own complaints procedure to them to get any sort of response.   Their final offer to me was £25 goodwill and to waive an exit fee. The offer was derisory given the time it had taken to get things sorted and the continuing ineptitude.  Also, the whole thing has dragged on so long (5 months) I was already in the final 49 days of my contract and therefore there were no exit fees to pay and therefore nothing to waive.   Anyway, upshot is, ombudsman found in my favour.  Ordered an apology and a goodwill payment. Symbio appealed but were told the decision stood.   This week I received the goodwill payment.   I promptly left an honest and truthful review on trustpilot.   The next morning I received an email from Symbio with an apology.   This was followed an hour later with an email from trustpilot saying Symbio had replied to the review.  On reading the response they have accused me of not following procedure and of cyber bullying.   The company is a complete joke.
    • why not simply tell you supplier they have the wrong meter number you been paying for usage , and ofcourse you can view this online too so its not as if you'll owe anything you might get a nice surprise and find you are owed a refund.
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BT £125 connection charge


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Round the bend !

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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The independant arbitrators for BT are Otelo. You can write to them explaining the situation providing your complaint has not be sorted within 12 weeks (which this one sounds like it hasn't)

 

Otelo

PO Box 730

Warrington

WA4 6WU

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

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  • 2 weeks later...

Got a reply from Bt they say

 

"At the time you placed your order to have a line connected at your new property, BT idenitified that additonal exchange work and a potential engineer visit to your property would be required to connect your line. This was due to the fact that a new telephone number had to be assigned to your line and there was no previous telephone number to take over and that physical work had to be carried out at the exchange, as there was no connection there to be automatically reconnected. At the point of placing the order you were advised and accepted the charges for the work to be carried out..

 

THE ABOVE BIT IS NOT STRICTLY TRUE, I PLACED THE ORDER AS THE SMALL PRINT ABOUT CONNECTION CHARGES LED ME TO BELIEVE THAT BECAUSE I WOULD BE UNLIKELY TO PAY THIS AS I ALREADY HAD A BT LINE IN MY FLAT.

 

I WAS GIVEN A DATE WHEN THE ENGINEER WAS DUE TO COME AND MAKE THE ASSESEMENT NO ENGINEER CAME TO MY HOUSE AND THE NEXT DAY WHEN I PHONED BT THEY INFORMED ME THE LINE WAS ACTIVE AND THE ENGINEER HAD DONE WORK YESTERDAY.

 

WHEN I RECIEVED MY FIRST BT BILL IT WAS ACTUALLY DATED FROM 2 DAYS BEFORE THE ENGINEER WAS DUE OUT??

 

YOU CAN SEE WHY I AM ANGRY ABOUT THIS!!!

 

Anyway the letter goes on to say it is my stutory right to pursue my complaint outside BT but "AS THIS MATTER IS REGARDING BT`S TERMS AND CONDITIONS I AM NOT CERTAIN THAT YOUR COMPLAINT FALLS WITHIN OTELO TERMS OF REFERENCE"

 

Is this correct what they say, should I just go ahead with taking this to OTELO now??

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2 thaughts...

 

1 They obviously weren't clear on you getting charged this connection fee

 

and 2nd, they say they treat everybody equal... why didn't they offer you the discount?

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

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Watch out for their combined broadband/telephone/tv service - I was tied into an 18 month contract - after 12 monts the router broke. I had to buy a new one at full price (it was originally cheaper with the offer I took up).

 

So I bit the bullet, bought the router, waited for the contract to be up and then signed with another service provider only to be told that BT wouldnt agree me going across because I owed them £7 and I was still in contract with BT (:confused:) I would have to pay a large amount + £7 to be released.

 

I didnt owe them anything, I was a good month out of contract with them and luckily I could prove it. I complained and whoever I spoke to saw that BT had made a mistake and suddenly I was £7 in credit, released from the contract (the one I was no longer in anyway) and sent a bunch of flowers as an apology.

 

This was summer last year and Im still waiting for my £7 :|

 

Im considering selling the replacement BT Hub as its still in warranty and hardly used with 2 hub phones!! Any takers?? :lol:

Magna res est vocis et silentii temperamentum

 

The great thing is to know when to speak and when to keep quiet.

 

(Seneca the Younger (attributed), Proverbs, 74)

 

 

Speech is given to many; intelligence to few - but if its well said, I said it!

:p

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Lol how much?

I QUESTION THEREFORE I AM!! [sIGPIC][/sIGPIC]

 

Unfortunately i'm not an expert in any given field legally and my advice and that of the Consumer Action Group and the Bank Action Group is given without prejudice and without liability so please if in any doubt whatsoever seek help from an insured qualified professional. Contents of my posts are purely my own personal opinions and not condoned or endorsed in any way, shape or form by CAG. Thank you! :p

 

 

I have been smoke-free for 4yrs

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Well, lets see ... All are in good working order, all are boxed, hub phones unused - you can make me an offer or you can go for my special introductory offer of £unlimited but you'll be tied into a 20 year contract the details of which Im not obliged to tell you & can change at any time without penalty to me, but probably to you!!!! :p

 

Failing that £50 for the lot & FREE P&P! :smile:

Magna res est vocis et silentii temperamentum

 

The great thing is to know when to speak and when to keep quiet.

 

(Seneca the Younger (attributed), Proverbs, 74)

 

 

Speech is given to many; intelligence to few - but if its well said, I said it!

:p

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Just had the same thing myself, the flat I moved into already had a BT socket so I ordered to get the line connected knowing if they needed to do the extra work they would inform me and I would be able to cancel. I always intened not to get the line if I had to pay this fee.

 

Anyway they were coming out between 8am and 1pm so I too kthe day of and waited, by 2pm no one had been so I phoned them and spoke to some guy in India who told me that they had already been and done the work outside and the line is now active.

 

So I thought cool, no charge so I asked the guy and he said "actually it says on the system they have done a lot of work on the road to connect the line so the £125 charge will apply".

 

I was fuming about this, I mean firstly they don`t even come up to my house and let me know they are here and secondly I don`t get the option to cancel.

 

I don`t even think anyone came out, probably just a case of seeing the line was already in place and they just need to activate it.

 

Anyway I am going to write them a letter of complaint and tell them to either cancel this charge or cancel my account as it is well out of order, if they do not do either I shall complain to whoever it takes.

 

I was on a same boat as you. Thanks to this forum and information re: important email addresses of Biggies in BT, i've got the refund of £125. However had to take up "18 months contract line connection fee free" offer.

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I was on a same boat as you. Thanks to this forum and information re: important email addresses of Biggies in BT, i've got the refund of £125. However had to take up "18 months contract line connection fee free" offer.

 

Yup. There's always a sting - by the time your contract is up you will have paid more than £125 for the privilege of receiving your refund - Its always a BT win - You lose, situation.

 

Im so glad Im free from them....

Magna res est vocis et silentii temperamentum

 

The great thing is to know when to speak and when to keep quiet.

 

(Seneca the Younger (attributed), Proverbs, 74)

 

 

Speech is given to many; intelligence to few - but if its well said, I said it!

:p

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Yup. There's always a sting - by the time your contract is up you will have paid more than £125 for the privilege of receiving your refund - Its always a BT win - You lose, situation.

 

Im so glad Im free from them....

 

Not really true that BT always win. I was on 12 months contract anyway. In order to get £122.50 refund I have to take up only 6 more months - which cost me £11.25 x 6 months = £67.50. Therefore I made extra £55.00 :-)

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Not really true that BT always win. I was on 12 months contract anyway. In order to get £122.50 refund I have to take up only 6 more months - which cost me £11.25 x 6 months = £67.50. Therefore I made extra £55.00 :-)

Lets hope you get charged £11.25 a month

I took the same contract and i'm paying £15.50!!!!!!!

I QUESTION THEREFORE I AM!! [sIGPIC][/sIGPIC]

 

Unfortunately i'm not an expert in any given field legally and my advice and that of the Consumer Action Group and the Bank Action Group is given without prejudice and without liability so please if in any doubt whatsoever seek help from an insured qualified professional. Contents of my posts are purely my own personal opinions and not condoned or endorsed in any way, shape or form by CAG. Thank you! :p

 

 

I have been smoke-free for 4yrs

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Lets hope you get charged £11.25 a month

I took the same contract and i'm paying £15.50!!!!!!!

 

Hi Callumsgran, Congrats to your daughter. Yes mine is charged £11.25 a month because it is basic line rental (free call on weekend only - evening not included) and got further discount for online paper free billing.

 

Anyway, I am only writing here to thank especially you for the email address and wanted to suggest Valhala that if BT insist not to refund, the other way is to change to this 18 month contract.

 

Thanks everyone. Have a nice weekend.

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Hi Callumsgran, Congrats to your daughter. Yes mine is charged £11.25 a month because it is basic line rental (free call on weekend only - evening not included) and got further discount for online paper free billing.

 

Anyway, I am only writing here to thank especially you for the email address and wanted to suggest Valhala that if BT insist not to refund, the other way is to change to this 18 month contract.

 

Thanks everyone. Have a nice weekend.

Oh bless you, you've made me blush :oops:

You're more than welcome, glad to be of help and so pleased you got the right result

Do come and visit again, you're always welcome

Have a great weekend yourself ;)

I QUESTION THEREFORE I AM!! [sIGPIC][/sIGPIC]

 

Unfortunately i'm not an expert in any given field legally and my advice and that of the Consumer Action Group and the Bank Action Group is given without prejudice and without liability so please if in any doubt whatsoever seek help from an insured qualified professional. Contents of my posts are purely my own personal opinions and not condoned or endorsed in any way, shape or form by CAG. Thank you! :p

 

 

I have been smoke-free for 4yrs

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I moved into a new house and went to another provider of BT Services. Because the prvious tennant had ceased the line instead of having it disconnected, my charge for re-connection was £2! It was also live within 30 minutes. Luckily the previous ADSL marker had been removed and they were able to hook me up in 3 working days to their BT Resold Broadband service!

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If you move into a house and there is a socket, 1st plug a phone in. If you get any sort of tone the line is "stopped" This is like a light switch turned off and it can be "started" or switched on almost instantly, usually with no initial outlay, subject to credit status providing you sign for a minimum of 12 month term. Just dial 150 from that line.

 

When the line is ceased, their is no tone at all and it needs an engineers visit (probably only to the exchange, but you will be advised to be in at a certain time) which is where this £125 charge comes in.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

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Not really true that BT always win. I was on 12 months contract anyway. In order to get £122.50 refund I have to take up only 6 more months - which cost me £11.25 x 6 months = £67.50. Therefore I made extra £55.00 :-)

 

Well, Im really happy for you - but Im still waiting for my £7 refund from BT .... :(

Magna res est vocis et silentii temperamentum

 

The great thing is to know when to speak and when to keep quiet.

 

(Seneca the Younger (attributed), Proverbs, 74)

 

 

Speech is given to many; intelligence to few - but if its well said, I said it!

:p

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I'd like to say that thanks to this site, my 10 months of hell by BT have been resolved and Im happy. Scan back thru this thread to read my story.

 

The result -

Call display cost of £14 odd refunded.

£86.51 from the terminating of a contract refunded. (although this was done last year).

£4.50 cost of non DD refunded. I refused to pay by DD and stated that I would withhold payment from them, only agreeing to DD once fully happy.

and

£80 compensation !!

 

I used the email addresses on this site - and one of the guys forwarded it to their BTs "Billing & Enquiries Priority Care Team" was answered next day and resolved the day after that.

 

You might be wondering why I didnt take up the offer of the free connection. This is because I'm moving in 2 wks time so the fact that this property has no line doesnt bother me now. Its not my problem. (And yes the house I'm moving to does have a BT active line - I checked!)

 

Its also worth saying that I was told I SHOULD have got the line installed free under their free connection back in september.

 

 

Many thanks all.

 

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  • 2 weeks later...

Try e-mailing ceo@bt.com . I exhausted all other so called customer services avenues and a chance conversation with a colleague led to this. All my charges (£125.00 incorrectly charged as already connected to BT, but they decided one month to randomly add on another connection charge) were removed within 24hrs, a miracle after a 15 month battle.

 

Good luck, BT are a nightmare!

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  • 4 weeks later...
I would like people to volunteer to write a complaint to OFCOM reguarding this £125 connection charge. If you like I will send you a outline letter via email and all you have to do is put you address on it sign your name and post it. I'm going to stick up a YouTube video as well, one guy got thousands of hits for moaning about his broadband speed, so if I stick one up about the charge hopefully I'll attract more volunteers.

 

Any takers?

 

yes please like you i think this charge is unfair and way too inflated.

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i think that in this current economic climate BT should be more senseitive to its costomers, £125 connection fee is a disgrace. its would not cost that much to connect a land line or broadband. i think they are just doing this for more profit. shocking.

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The problem you'll find is BT can prove that this in not disproportional to what it costs them to send an engineer to the exchange to do the work to connect your phone line, and bearing that in mind OFCOM won't do anything.

 

BT are offering to connect people for free if they sign up to an 18 month term, and there is nothing stopping any of the other phone suppliers connecting you so shop around and find a deal suitable for yourself!

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

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  • 1 month later...

I am very annoyed. Sent my complaint to otelo after reaching deadlock with BT and today I got their report back to me with the conclusion

 

"I am aware that Mr Williams remained unhappy with the outcome of his complaitn ti BT. I do not consider that he recieved a shortfall in customer service in the companys handling of his complaint as his contacts appear to have been responded by telephone and in writing in a timely manner. I therefore do not consider that any action is required at this time."

 

What a load of rubbish, this wasn`t really my complaint about customer service it is about the way the connection charge was levied to my bill.

 

 

Is there anything else I can do?????

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I am very annoyed. Sent my complaint to otelo after reaching deadlock with BT and today I got their report back to me with the conclusion

 

"I am aware that Mr Williams remained unhappy with the outcome of his complaitn ti BT. I do not consider that he recieved a shortfall in customer service in the companys handling of his complaint as his contacts appear to have been responded by telephone and in writing in a timely manner. I therefore do not consider that any action is required at this time."

 

What a load of rubbish, this wasn`t really my complaint about customer service it is about the way the connection charge was levied to my bill.

 

 

Is there anything else I can do?????

 

You can appeal Otelo decisions on certain grounds, i.e. that there is some sort of fundamental flaw with the decision or/problem with the legal reasoning used in reaching the decision, you'd have to check the Otelo website for full details and read the decision carefully to assess whether this was the case, disagreeing with a decision because you don't like the conclusions reached isn't grounds for appeal.

 

If there is some sort of fundamental problem with the decision you can ask Otelo for the right to appeal, I believe they can refuse this right if they don't agree with the basis for your appeal. If there is no fundamental problem your options are simple.

 

You can either let the matter rest or take legal action, when independent arbitration of your complaint ended you finished the final stage of BT's complaints procedure, they are unlikely to entertain any further complaints/contact from you in relation to this matter.

 

In terms of your prospects in legal proceedings, civil adjudicators use the same criteria used by judges in small claims for making rulings, i.e, the burden of proof lies with you and to win your claim you have to prove your on the balance of probabilities to their satisfaction that your allegations against BT are true. You may find that a small claims judge would reach the same conclusion as the adjudicator, so if you do plan to take legal action take independent legal advice on the merits of your claim.

Edited by Human Writes
typos
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Yeh my reply from Otelo is very strange as it starts of as

 

"Provisional Conclusion"

I have now reviewed your complaint about BT. After considering the evidence. My view is that BT should take certain actions to resolve your complaint. My reasons for this and the proposed remedy are set out in the attached report".

 

Yet there is nothing about this. The conclusion at the end is no further action.

 

Very strange response letter.

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