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    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
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tobciocc vs slc (the defence)


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Well I put my claim in about 3 weeks ago, notified that SLC where putting in a defence. Recieved the defence today and basicaly it suggests that the charges on my loan (and interest) are in line with the terms of my loans. Also that they are not disproportionate. should I do anything? the case is been refered to a district judge, is that normal.

 

Any advice or reassurance is most welcome.

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Hi tobciocc,

 

In order for others to advise further, can you post up some further details please? E.g., if you could scan in your PoC/the defence somebody should be able to comment on them and advise you whether everything is fine or if you need to make any amendments. :)

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"the charges on my loan (and interest) are in line with the terms of my loans"

 

Doesnt make them lawful, though does it?

 

" Also that they are not disproportionate."

 

In their opinion only. Who cares what they think- we know better, dont we?;)

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Yes thats the sum of it, they say the charges are fair and etc etc. Also says see attached sheet and there isn't one. Basically they don't highlight anything in the agreement I signed that proves what they say.

 

I guess they hope the claimant will get cold feet and stop the claim, not me.

 

BTW thanks for the responses.

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The case has been refered for full trial before the District Judge as they dispute your claim, this is quite normal.

 

has a date for trial been set yet?

 

As you see from my SLC **won** thread, they will leave it until closer to the hearing date before waving the white flag.

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HI again ... sorry for the delay, this is the defence.

 

1. It is admitted that the Claimant has an outstanding loan ££P$$$$$$$

 

2.Interest and charges have been applied, it is denied that these have been applied other than in accordance with the terms of the loan.

 

3. No admissions are made as to the allegations of how the claimant came to make the allegations now made in the particulars of claim.

 

4.The Particulars of Claim do not particularise the grounds on which, and the extent to which, the charges applied are alleged to be disproportionate or unjustifiable. Each allegation to that or similar effect is denied. The Defendant reserves the right to respond further to the particulars of Claim when they have been further particularised.

 

6. (?) Without prejudice to the above, and, for the avoidance of doubt, and so far as it is neccessary to allege this, the charges satisfy any requirements of reasonableness where (which is not admitted) such a requirement applies by reason of the regulations referred to in the particulars of Claim.

 

7. It is denied that the Claimant is entitled to the remedies claimed or

any remedy.

 

Thats the defence, sorry its long winded but thats the SLC for you. Is this the normal defence strategy?

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No not as such, I outlined what I was claiming and why. I also attached a list of all the charges added to my loan, when they were added and the total. Also the same sort of list for monies I have already paid to SLC.

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Sorry still trying to find the original template, its similar to other I've checked.

 

However today I received a letter from Capquest demanding the disputed charges from me within 7 days. Surely this is really dodgy as its gone to court, is there anybody I need to tell about this.

 

I also received a letter from the court giving me a date of 27th March for a preliminary hearing.

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Contact the court and tell them that you wish to modify your particulars.

 

There will be a fee for this.

 

You are welcome to use my PoC and refer to my legal action against SLC.

 

Im going to give one of the moderators a shout as to how you can do this.

 

Dont worry.

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Hi there,

 

you would need to file an amended particulars of claim using a N244 from memory. there is a fee which i believe is in the region of £40 i will have to check to make sure

 

if Noomill has a set of particulars of claim that they would be happy for you to use then all you need is a N244 which is fairly easy to fill in, it wouldnt need a hearing to do either and i do believe in the bank templates section it sets out how to fill in the N244 etc

 

i hope this helps

 

regards

 

paul

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My PoCs are pretty much thsame as tob's. Looks like SLC have grown themselves a set of (tiny) b@lls if they want to mix it with us

 

PARTICULARS OF CLAIM

 

 

1. The Applicant has an account xxxxxxx ("the Account") with the Respondent which was opened on or around January 1995

 

2. During the period in which the Account has been operating, the Respondent debited numerous charges to the Account in respect of purported breaches of contract on the part of the Applicant and also charged interest on the charges once applied. The Applicant understands that the Respondent contends that the charges were debited in accordance with the terms of the contract between itself and the Applicant.

 

3. A list of the charges applied is attached to these particulars of claim.

 

4. The Applicant contends that:

 

a) The charges debited to the Account are punitive in nature and are intended to hold the Applicant in terroreum; are not a genuine pre-estimate of cost incurred by the Respondent ; exceed any alleged actual loss to the Respondent in respect of any breaches of contract on the part of the Applicant; and are not intended to represent or be related to any alleged actual loss, but instead unduly enrich the Respondent which exercises the contractual term in respect of such charges with a view to profit.

 

b) The contractual provision that permits the Respondent to levy such charges is unenforceable by virtue of the Unfair Terms in Consumer Contracts Regulations (1999), the Unfair Contract Terms Act 1977 and the Common Law.

5) Accordingly the Applicant claims:

 

a) the removal of the amounts debited to the Account in respect of unlawful charges in the sum of £xxx.

 

 

b) Court costs;

 

c) Interest pursuant to section 69 County Courts Act 1984 as set out on the attached list of charges, or at such rate and for such periods as the court deems just.

6). The Applicant asks the Court to order that the Chief Executive Officer of the Respondent, Student Loans Company Limited, do write to the Applicant within 14 days, concurring that in levying these disproportionate charges, the Student Loans Company Limited erred in law and confirm that future arrears letters to all customers of the Student Loans Company Limited will be charged at no more than the actual cost to the Student Loans Company Limited, as required by Statute, Case law and consumer directives. (continued)

 

 

 

7). Alternatively, if the charges are a fee for a service, then they must be reasonable under S.15 of the Supply of Goods and Services Act (1982).

 

I believe that the contents of these particulars of claim are true

 

 

Signed:

 

 

Date:

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Well I recieved a letter today from Harper Macleod offering to settle, however not in full. Basically I paid them about £100 of payments over the course of 18 months, this was (in their words) to 'keep them off my back'. Obviously I claimed this back, Harper Macleod claim I can't as it wasn't clear what this payment was for (???). They also say I can't claim interest as the SLC hasn't added any. So, do I settle for removal of just the charges or do I stick with the full claim. The difference between settling and not is about £200.

 

I'm inclined to hold out for the full payment, what do you think.

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SLC charges interest on the entire debt at a % rate derived from the rate of inflation, so of course they have charged interest! they know this you know this, they are just trying to muddy the waters with BS.

 

Anyway, I presume that your claim is for the following:

 

1) Total amount of £20 penalties unlawfully added to your debt

 

2) Court costs

 

3) County Court interest @ 8% per annum on each charge from the date each charge was added.

 

Is this correct? If not, how did you calculate the interest?

 

They have made you an offer hoping you will take it and go away quietly.

 

You should email the solicitor at Harper Macleod accepting their offer as PART PAYMENT only, telling them you intend to continue to pursue SLC for the balance of the amount claimed.

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