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Ford Credit PPI - FOS say No!


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Hello

 

I need a bit of advice. Ive recently started a claim against Ford Credit for a mis-sold PPI policy when I bought my car in 2004. I was told by the salesman I would need to take out PPI (their platinum policy!) in order to get the credit, he said this was because my credit rating was not very good and they needed to be protected.

Anyway the loan was only for 3 years and it was finished in 2007. I wrote to Ford stating why I was mis-sold and I got the standard letter we are looking into it.

A few weeks later I had a responce from them saying I was not entitled to a refund because I had signed for it and then recived the policy documents in the post. I sent another letter asking them to reconsider and I got a final responce letter from them saying they were not present at the sale so can not verify what was actually said by their salesman.

I proceeded to report them to the FOS, anyway a few weeks later I have been told by the FOS they cannot investigate as Ford were not registered when I took out the PPI.

Where do I stand now and where do I go from here?

Please help I dont want to give this up?

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Try the FLA (Finance & Leasing Association)? Ford should have told you at the bottom of the final response letter who you could refer the complaint to and how long you had to do this, usually its 6 months.

------------------------------------------------

HFC, PPI - With FOS

NatWest, Default Removal - In Progress

Intelligent Finance, Default Removal & Charges Claimback - In Progress

HSBC, Default Removal & Charges Claimback - In Progress

Abbey, Bank Charges - In Progress

------------------------------------------------

Lloyds, PPI **WON**

Halifax, Charges - Court Claim **WON** Donation Made To CAG

GE Money, Charges - Court Claim **WON**

GE Money, PPI **WON**

HFC, Charges **WON**

Halifax, PPI - Court Claim **WON**

Vodafone, Default Removal **WON**

------------------------------------------------

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GE Money said the same to me, then changed it to FLA in the final letter. Perhaps just call the FLA and ask them about if Ford is a member.

------------------------------------------------

HFC, PPI - With FOS

NatWest, Default Removal - In Progress

Intelligent Finance, Default Removal & Charges Claimback - In Progress

HSBC, Default Removal & Charges Claimback - In Progress

Abbey, Bank Charges - In Progress

------------------------------------------------

Lloyds, PPI **WON**

Halifax, Charges - Court Claim **WON** Donation Made To CAG

GE Money, Charges - Court Claim **WON**

GE Money, PPI **WON**

HFC, Charges **WON**

Halifax, PPI - Court Claim **WON**

Vodafone, Default Removal **WON**

------------------------------------------------

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my exprience of the fla is DON,T BOTHER :mad: .they are nothing more than an extension of the banks that are members .the fla do not regulate or can tell the banks what to do,whether it is right or wrong:mad: .i wrote to them in nov ,ge sent a letter back word for word what they sent me 2 months previous.fla IS funded by the same bank you are complaining to.go to cab and they will assist you in making a small claims action.this is the route now for me .

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  • 2 months later...

hi

 

we had a ppi with ford credit [platinum cover] never recieved policy through post, also took it out on a car in dec 2006 have just traded car in for another one declined the ppi, i am self employed with a business and was at the time of taking it out, they also never metioned any of the usuall questions i'm hearing of ie:- exsisting conditions do u think it is worth trying to reclaim it many thanks

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Hello Mishel,

 

do not despair. I am not totally familiar with car credit but.....

 

Firstly have you submitted a SAR to Ford credit? asking for all the information relating to the Consumer agreement.

Do you have the original paperwork for the agreement?

 

The first letter from Ford credit is a standard fob you off letter to make you go away.

 

I got a final responce letter from them saying they were not present at the sale so can not verify what was actually said by their salesman

 

So these people do not keep records! How Clever is that? so how do they then state the PPI was not missold?

Ford may not have been registered at the time you took out the loan but they have to be regulated by someone!!

 

I will make a few visits online to see what I can find out about Ford credit and get back with any relevant information as soon as possible.

 

A possible problem is the timescale the FOS cannot deal with any PPI issues prior to 14 Jan 2005 as that is when the FSA stepped in with directions on the PPI issue.

 

Chin up

 

aa

I have no legal training and the advice I offer is a matter of support. Before you commit to any Legal action you are advised to contact a qualified legal practitioner.

------------------------------------------------

Bank charge successes:

Halifax - Full settlement incl interest.

HSBC - Settlement, goodwill no admission of liability about 75% of claim.

RBS - Settlement, goodwill no admission of liability about 70% of claim.

2 ongoing claims for bank charges with HSBC with more to come. (Supreme Court ruling could have upset these claims) They did :mad:

PPI Successes

PPI 4 settlements on 9 loans. FOS involvement on 7 added on the 8 % Statutory interest another 30% to both.

2 claims settled in full with LV without FOS involvement.

2 claims settled in full with HSBC without FOS involvement

 

PPI Claims ongoing with:

Cap one Now with the FOS

Barclays. Paid up today 24/04/10 cheque received for over £4,500 and in the bank.

LTSB still have to decide on this as their SAR production was abysmal. Papers data mixed up documents missing etc

 

1 Complaint not upheld by FOS they said it was ICO issue. Complaint upheld by ICO. See this..

Post 290 from

***RBS PPI Claim Long fight but, WON***

 

Please do not PM me for advice as it may be sometime before I can respond.

 

Keep at them. Do not give way and do not accept all they tell you, they will delay and stall for as long as they can to prevent repaying you your mis-sold PPI.

 

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Hello Mishel,

 

this is a link to the Financial Services Authority (FSA) and Ford credit is definately on the FSA register so a complaint to them may help get the ball rolling:D

 

FSA Register

 

This is the information from the FSA Register search on FCE Bank plc

Basic details for:

 

204469 - FCE Bank Plc

 

Current status:Authorised Effective Date:01/12/2001 Tied Agent:Undertakes Insurance Mediation:

Registered under Money Laundering Regulations: (this is the link to MLR 2007 http://www.hm-treasury.gov.uk/media/F/1/money_laundering_regulations2007.pdf

Address:

Central Office

Eagle Way

Brentwood

Essex

CM13 3AR

Phone:

Fax:

Email:

Website:

44 01277 692 900

No email address supplied

Notices:UK authorised firms who have a deposit-taking permission do not usually need to obtain separate permission from the FSA to receive money from clients.

 

Ford credit are listed under FCE Bank plc so let me see what else I can find for you.

 

aa

I have no legal training and the advice I offer is a matter of support. Before you commit to any Legal action you are advised to contact a qualified legal practitioner.

------------------------------------------------

Bank charge successes:

Halifax - Full settlement incl interest.

HSBC - Settlement, goodwill no admission of liability about 75% of claim.

RBS - Settlement, goodwill no admission of liability about 70% of claim.

2 ongoing claims for bank charges with HSBC with more to come. (Supreme Court ruling could have upset these claims) They did :mad:

PPI Successes

PPI 4 settlements on 9 loans. FOS involvement on 7 added on the 8 % Statutory interest another 30% to both.

2 claims settled in full with LV without FOS involvement.

2 claims settled in full with HSBC without FOS involvement

 

PPI Claims ongoing with:

Cap one Now with the FOS

Barclays. Paid up today 24/04/10 cheque received for over £4,500 and in the bank.

LTSB still have to decide on this as their SAR production was abysmal. Papers data mixed up documents missing etc

 

1 Complaint not upheld by FOS they said it was ICO issue. Complaint upheld by ICO. See this..

Post 290 from

***RBS PPI Claim Long fight but, WON***

 

Please do not PM me for advice as it may be sometime before I can respond.

 

Keep at them. Do not give way and do not accept all they tell you, they will delay and stall for as long as they can to prevent repaying you your mis-sold PPI.

 

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hello again,

 

the FCE are not members or associate members of the British Bankers Association ( Now there's a suprise )

 

This is the link to their website:

Fce Bank Plc

 

More to follow if I can find anything for you

 

aa

I have no legal training and the advice I offer is a matter of support. Before you commit to any Legal action you are advised to contact a qualified legal practitioner.

------------------------------------------------

Bank charge successes:

Halifax - Full settlement incl interest.

HSBC - Settlement, goodwill no admission of liability about 75% of claim.

RBS - Settlement, goodwill no admission of liability about 70% of claim.

2 ongoing claims for bank charges with HSBC with more to come. (Supreme Court ruling could have upset these claims) They did :mad:

PPI Successes

PPI 4 settlements on 9 loans. FOS involvement on 7 added on the 8 % Statutory interest another 30% to both.

2 claims settled in full with LV without FOS involvement.

2 claims settled in full with HSBC without FOS involvement

 

PPI Claims ongoing with:

Cap one Now with the FOS

Barclays. Paid up today 24/04/10 cheque received for over £4,500 and in the bank.

LTSB still have to decide on this as their SAR production was abysmal. Papers data mixed up documents missing etc

 

1 Complaint not upheld by FOS they said it was ICO issue. Complaint upheld by ICO. See this..

Post 290 from

***RBS PPI Claim Long fight but, WON***

 

Please do not PM me for advice as it may be sometime before I can respond.

 

Keep at them. Do not give way and do not accept all they tell you, they will delay and stall for as long as they can to prevent repaying you your mis-sold PPI.

 

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Mishel please check out these additional links

 

FCE Bank Plc - Company Overview

 

This website shows you are not alone in you dealings with FCE

 

Kommisar vs FCE Bank plc - Penalty Charges Forum

 

Ford's FCE Bank plans 5-year euro bond -lead | Deals | Regulatory News | Reuters

 

and one from moneysavingexpert forum

 

PPI on vehicle finance - MoneySavingExpert.com Forums

 

http://www.mylocalservices.co.uk/Hertfordshire/Financial_Advisers/2026331/F_C_E_Bank_Plc.htmlAll of the above are FCE Bank plc links of one sort or another. Yet another large organisation being greedy.

 

aa

I have no legal training and the advice I offer is a matter of support. Before you commit to any Legal action you are advised to contact a qualified legal practitioner.

------------------------------------------------

Bank charge successes:

Halifax - Full settlement incl interest.

HSBC - Settlement, goodwill no admission of liability about 75% of claim.

RBS - Settlement, goodwill no admission of liability about 70% of claim.

2 ongoing claims for bank charges with HSBC with more to come. (Supreme Court ruling could have upset these claims) They did :mad:

PPI Successes

PPI 4 settlements on 9 loans. FOS involvement on 7 added on the 8 % Statutory interest another 30% to both.

2 claims settled in full with LV without FOS involvement.

2 claims settled in full with HSBC without FOS involvement

 

PPI Claims ongoing with:

Cap one Now with the FOS

Barclays. Paid up today 24/04/10 cheque received for over £4,500 and in the bank.

LTSB still have to decide on this as their SAR production was abysmal. Papers data mixed up documents missing etc

 

1 Complaint not upheld by FOS they said it was ICO issue. Complaint upheld by ICO. See this..

Post 290 from

***RBS PPI Claim Long fight but, WON***

 

Please do not PM me for advice as it may be sometime before I can respond.

 

Keep at them. Do not give way and do not accept all they tell you, they will delay and stall for as long as they can to prevent repaying you your mis-sold PPI.

 

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Mishel,

 

I would complain to the FSA and the head office of Ford Credit (FCE Bank plc) about their underhand refusal to refund missold PPI.

 

hope all of the above helps your cause

 

aa

I have no legal training and the advice I offer is a matter of support. Before you commit to any Legal action you are advised to contact a qualified legal practitioner.

------------------------------------------------

Bank charge successes:

Halifax - Full settlement incl interest.

HSBC - Settlement, goodwill no admission of liability about 75% of claim.

RBS - Settlement, goodwill no admission of liability about 70% of claim.

2 ongoing claims for bank charges with HSBC with more to come. (Supreme Court ruling could have upset these claims) They did :mad:

PPI Successes

PPI 4 settlements on 9 loans. FOS involvement on 7 added on the 8 % Statutory interest another 30% to both.

2 claims settled in full with LV without FOS involvement.

2 claims settled in full with HSBC without FOS involvement

 

PPI Claims ongoing with:

Cap one Now with the FOS

Barclays. Paid up today 24/04/10 cheque received for over £4,500 and in the bank.

LTSB still have to decide on this as their SAR production was abysmal. Papers data mixed up documents missing etc

 

1 Complaint not upheld by FOS they said it was ICO issue. Complaint upheld by ICO. See this..

Post 290 from

***RBS PPI Claim Long fight but, WON***

 

Please do not PM me for advice as it may be sometime before I can respond.

 

Keep at them. Do not give way and do not accept all they tell you, they will delay and stall for as long as they can to prevent repaying you your mis-sold PPI.

 

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i don,t think it is timescale that governs a complaint the fos takes on.the company being complained about had to be members of organisations that were disbanded upto jan 05 ,like the gisc ,ring fos they will tell you if they can help .

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  • 4 years later...

Check PPI application paperwork to see who underwrites the policy - I have a claim which I initially approached FCE plc about - it was cover sold in conjunction with finance taken out on a Ford Fiesta in 1997 via one of their dealerships, where, I too, was encouraged to take it out to help my application. FCE returned my claim with the usual excuses. After discussions with the FOS, I re-checked my paperwork and found the original PPI underwriter to be one Consolidated Life Assurance Company Limited. This company's policies are now administered by Windsor Life Assurance Company Ltd, based in Telford. I am now progressing the claim through them. You'll get nowhere with FCE despite the fact that the policy was sold by their employees.

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