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Royal mail damaged my property

Steve Magpie

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Was wondering if anyone could shed some light on a curent issue with Royal mail ?

A little while ago I woke up with a start to the sound of a vehicle colliding with my site/work vehicle. on inspection the local RM delivery driver had hit my vehicle, I live/work on a private site so my vehicle is not road registered, the RM driver admitted he had hit my vehicle due to turning the wrong way ? so I contacted the local sorting office and so started a claim for the damage to be sorted.

After some time an assesor turned up to check the damge to my vehicle, he did this and went. some time later I got an email from RM telling me my vehicle was beyond economicle repair and they would settle in lue for £200.

I told them I wasnt intersted in the money, all i wanted is for them to put right the damage caused, they responded saying they dont have to fix the damage and £200 was the only offer they have. They say that because it was a RTA (road traffic accident) the insurers have no obligation to repair.

I am furious, how is it they can damage my property and not have to repair said damage ? and why is it classed as a RTA when it was on private property and my vehicle is not a road going vehicle ( no tax )

there is no question of blame, but they will not repair the damage caused ? £200 will not cover the cost of getting it to a repairers and the cost of the repair, not to mention the pain without the vehicle for the site.

I dont know wether I have any other options,

Please could someone advise me what to do next.

kind regards


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Guest 10110001

You can replace your like for like, or repair it. Just send RM the bill with a deadline to pay.


If no positive reponse then file a claim in the small claims track


The £200 offer is probably to cover their backs and show they tried to seek an amicable resolve with you, but you are entitled to all your losses including deprivation of use of your car - you even rent a car and charge it all on - but its not guaranteed you get all your money back.


The brownie points is that RM has admitted liability with its £200 offer.

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  • 6 years later...

Paul, you might want to start a new thread and tell the whole story of your problem with RM. This is a very old thread and the thread starter does not appear to have returned to update his own thread :)

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