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Hi everyone, first post, and very impressed with the ampount of informaiton on here.

I want to claim bank charges back, and spoke to them yesterday, they advised that they are not going to refund as it was not the Bank's fault. I have drafted a letter using the template on this site, so again thanks. I have not sent the letter yet, seems a little bit daunting to be honest.

I used to work for the Bank in quesiton for 11 years, so know what they are like.


Think I just need some re assurance that this is likely to work.


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Hi and welcome to CAG :)


Have a read of the FAQ's and also the step by step example :)


Then when your ready start a new thread in your banks forum


saint :)

Any typos spelling mistakes are due to leprechauns in my keyboard they move the letters around sometimes (amended just for Bookie)


"How do I...?" A Dummies' Guide to this Forum


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I offer help and advice in good faith, based on my knowledge and experience. I am NOT a legal or financial expert. There are many CAG members and site team who are better qualified. Please do not make major decisions based on my advice alone.I do not give advice via P.M's. If anyone can correct my mistakes or improve on my advice, please do.

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You are in the best place there is. Lots of people with a track record, experience and willing to help. Also a very friendly place.

Follow the advice given above and ask questions as you go along.

Good luck!!:)

Any advice given by me is based solely on my experience in claiming, my experience in CAG or my opinion. I have no legal background. I want to encourage others to reclaim what is theirs.


Got a DCA breaking OFT guidance. Complain to the OFT about the DCA. Help put an end to these practices-




Register with CAG today, its free, its a great community:



[email protected].




Thankyou Kennythecelt:)

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