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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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MR2Phil -vs- Egg


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Hey,

 

In the thread about how Egg are cancelling cards I mentioned that I thought I would go after them now that mine has been cancelled to get my charges back.

 

Do people recommend that I CCA them first or fire off the SAR first?

 

Cheers

 

8-)

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Egg's debit interest rate fluctuated from month to month. The actual interest rate prevailing in the month when unlawful Overlimit and Late Payment charges accrued monthly debit interest will be printed on the Egg statement for that month. These copy statements can be obtained from Egg fairly quickly for £5 (option 2).

 

Ok, thanks, I've had a read of that and taken the above. You say they can be obtained quickly...how do I go about that if it's different to the SAR?

 

Many thanks

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Egg does NOT obstruct statement requests, but the full one-inch pile of paper for option 3 does take manual collation time so is subject to considerable delay. If you send a formal SAR template letter they will as a matter of course reply offering you a choice of 3 options. As you already know these options you could save an unnecessary exchange of letters by writing a plain letter to them, naming the option you want.

 

Or shortcircuit the time spent writing of a letter then waiting for it to be passed from desk to desk, by using Egg securemail or by phoning, asking them to debit £5 or £10 to your card.

 

Sometimes Egg requires a photocopy of ID (passport, drivers licence) and original utility bill to prove you are who you are. Not always.

 

 

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  • 1 month later...

Ok, so it's been 38 days since I requested my information and, so far, nothing. I know they've been looking into it because they phoned me up to query my address (which they had right) as I've moved recently. I sent an Egg SecureMail on Thursday to which I got a reply to and then, this morning, I sent another reminding them that they had two days to go...if they were looking into my address about 3 weeks ago, surely they should have got the stuff to me by now...

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  • 4 weeks later...

Morning,

 

Only just got round to totalling up charges etc and there has only been around £400 worth...a little disappointing! But...I've been paying "Card Repayment Protector" for the first couple of years before I realised and cancelled it. Can I claim that back?

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Wow, Egg received my initial request for payment and replied with their bog-off letter in one day! Smart work! Mind you, it's not going to stop me LBAing them today! In the letter I asked that the outstanding amount simply be taken off the balance of the card but they didn't even go for that...thought I was making it easy for them!

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Just popping in to see how its going. ;)

HOW TO...DUMMIES GUIDE TO CAG...Read here

STEP BY STEP GUIDE...Read here

F&Q's... Read here

EVERYTHING YOU NEED THE A~Z GUIDE...Read here

 

Go to our Cag Toolbar Download page here

 

Please don't forget this site is run on DONATIONS If this site has helped in any way, then please give a little back. ;-)

Any opinions are without prejudice & without liability. All I know has come from this site. If you are unsure, please seek professional advice. .

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Yay! Welcome aboard (again!)

 

Let's hope this one is sorted quickly too! Egg are quick enough to phone up the moment you go 1p over limit...but Barclaycard have put them to shame in the settling stakes!

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I've been paying "Card Repayment Protector" for the first couple of years before I realised and cancelled it. Can I claim that back?

 

Mrs P,

 

The devil is in the detail. See below 4 PPI reclaim wins for encouragement, and 1 defeat as warning. Good luck and good cheer.

 

 

5 PPI battles won and lost:

34 weeks -
25 APR 2007 -
won PPI before court
-
Annalh v Egg/DLA/Eversheds ** Judgement given by court **

16 weeks
- 19 JUN 2007 -
won PPI in court
-
Empire strikes back v Egg Card Repayment Insurance.

08 weeks
- 01 AUG 2007 -
won PPI before court
-
Wednesday 1867 poss vs Egg
(
1
2
)

49 weeks
- 22 AUG 2007 - JULI99 -
lost PPI in court
-
Scrambled Egg
(
1
2
)

35 weeks
- 07 JAN 2008 - phatram -
WON PPI, case stayed, stay lifted, Egg settled in full before court
(was self-employed and never eligible) -
http://www.consumeractiongroup.c o.uk/forum/payment-protection-insurance-ppi/87077-egg-credit-card-ppi-3.html#post1314773

 

 

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Okaaaaay....help required, guys! Just got a letter from Egg offering £48 of the £360 requested! This is the difference between £16 and £12, blah blah blah...they have kindly given me a whole 14 days to decide whether to accept. Er...I don't need 14 seconds you muppets!

 

What now? Egg claim to be different to everyone else, can I really go the whole hog on them and win? It's not even as though I'm asking for much money! Only what they owe and no interest (at this stage).

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Eggployees are under orders to respond in a set mode, going through the motions without believing they will stick. From the claimant side there are set responses using proven template letters if you wish an express settlement repaying 100% involving a letter in plain English, or alternatively travel the route filling in court paperwork.

 

The entire dance is choreographed, 88 successes and still working for the moment. See V-E Day thread in Egg stickies section, index of latest winners at the top of page 5. Good luck.

 

 

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