John B vs Halifax

[cosyne]

Hi everyone,

 

Im about to start on the road, to hopefully get my cash back off these swines!

 

I put in for my statements going back 5 years (since i opened the account) towards the end of may. It was confirmed that the money (£5) was taken out of my account on the 6th of june. 20 days later i called up to see where they were...they had apparently sent them but they never turned up...several envelopes-worth, over several years, and not one arrived?

 

I complained and they said they would re-order them, taking a maximum of 10 days from the 26th. I have just called, and after a very long silence, 'mike' said 'there was a queue', and the statements will be sent a maximum of 10 days from the 29th!!

 

So has the stalling taken place already? Naively i have been transparent in my need for the statements, so they know exactly what they will be used for...

 

Anyway, here we go, the first tentative steps...

[goldiea]

Hi John,

 

Just remember they have 40 days to comply with a Data Subject Request so dont let them dictate the timescale..certainly that is also the advise on this site...

 

As long as within 40 days they are not committing any offence under the DPA.

 

Good Luck

 

xx

[Donna Dillingham]

Hi John

Thanks for your reply, its nice to know that everyone is out there to help and support you. I've not started yet, still reading up, which is a good thing, but good luck with yours. Let me know the outcome.

Donna

[Donna Dillingham]

Hi John

Think I sent you two replies!!! not quite up on these treads and things!!!

[cosyne]

^

hi guys,

 

the ten working days they gave are now up, and guess what? no statements!

 

what can i do if they go over the 40 day limit?

[cosyne]

now they have said that the information needs reordering again!

 

i demanded a proper explaination, and they told me that, due to my having over 900 transactions on the account, the system doesnt/cannot send the information out. The person i subsequently spoke to towards the end of june didnt know this, couldnt see any error, and ordered the statements in the same way.

 

hence the same problem.

 

they have now exceeded the 40 day limit from my first request...although i didnt put it in writing, doh!

 

after speaking to karen @ the glasgow business centre i will now get a phonecall on monday confirming the 'account report' they will send me, along with the statements. This account report contains lots more detail, so they say...but i aint saying anything till they call and confirm.

 

so anyone else facing excessive delays in getting your statements? call the business centre, as it may be the number of transactions on the account holding you back!

 

then again, it may be a load of flannel, and the halifax are simply stalling. who knows...

[pmhread]

I think the moral of the story here is to make sure everything is in writing!

 

It might seem like a shortcut, and for some it is... but then there's ones like this who have to wait months.

 

Cosyne, I'm not trying to single you out as your not the first and you certainly won't be the last. I just hope your experience will show others that the FAQ's and template library are there for a reason.

[cosyne]

absolutely, totally agree with you.

 

i actually heard of the recent ruling by the oft elsewhere, and applied for my statements back in mid/late may...BEFORE coming to this site.

 

Cheers

 

John B

[cosyne]

glasgow business centre number is out of action today...how convenient!

[cosyne]

right then!

 

got Dawn to print my statements off at last! arrived today, so here we go, only 300 quid but thats a fair bit for me:)

 

lets 'ave it!

 

*trundles off to the FAQS with a beer on the go*

[cosyne]

can i send an email as a preliminary letter? and afer the 14 days has expired, press on with the written LBA?

 

what does everyone think?

[lknox]

I'm no expert, but I would send the prelim by special delivery. Then there's no chance of them saying it hasn't been received. It costs £4.10 to send it, but at least you get peace of mind.

With an email, it could just get ignored/deleted and you won't be able to prove receipt.

 

Laura

[cosyne]

hi everyone!

 

sorry its been so long. they offered me 183 quid out of 300, and i was skint, so took it!

 

the thing is, i signed a form for 'full and final settlement'.

 

i had a direct debit due out on 14th, and a cheque clearing on the 14th, and a halifax employee told me i was covered.

 

the debit was applied for on the 13th instead, costing me 39 quid. but they say as i settled previously i cannot claim this back. is this true?

 

thank you for any advice.

 

donation is on its way too;)