Jump to content


Vodafone's erratic business billing - a possible result?


tuskar_rock
 Share

style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 4978 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

I haven't had a correct bill from Vodafone since I signed up a 24-month business contract with them over a year ago! They don't seem to be able to get the billing system to correctly charge for services signed up for at contract. Last month's debited bill was over £345 - it should have been £55.90!

 

I have lost count of the number of times Voda's customer services have said 'it's now sorted' - until the next bill comes in and the calcs are wrong again. No-one would give me a contact name, either.

 

Vodafone is not billing services correctly as per my contract and is therefore breaking the rules of the direct debit guarantee.

 

Under the Direct Debit guarantee scheme, you can expect that bills presented are 'correct' ie, they represent the correct figure for the services provided under the terms of your contract. You can reclaim direct debits paid which are 'wrong' because the bill calculation was wrong in the first place.

 

Do not cancel the direct debit instruction: just reclaim or cancel the incorrect payments by calling your bank. My bank struggled a little to find a category, but were very helpful. You either cancel the DD on the day it goes out, or you claim it back after it's paid.

 

I confirmed my actions by registered post to Vodafone and the bank, and offered to pay Vodafone the correct amount for that month in the letter. (You have to claim the whole amount back, not the incorrectly debited proportion.) Ask to escalate the problem to a Team Leader when you next speak to Customer Services.

 

So far, it seems to have worked - I have a real person to deal with, and the problem (which they've admitted is known/common) is being dealt with systematically for the first time.

 

Watch this space.

 

Hoping for the same joy in reclaiming some bank charges...

Link to post
Share on other sites

Nice !

Struggling_Simon vs Cabot - WON

Struggling_Simon vs Abbey - WON

Struggling_Simon vs HBOS - Pending

--------------------------------------------

IF I HAVE HELPED PLEASE CLICK MY SCALES

 

Vigilantibus non dormientibus æquitas subvenit

Somper in excretia,som solem profundus variat.

 

 

 

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.

Link to post
Share on other sites

 Share

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...