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Club La Costa - sound or con?


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I agree with that! Which part of my last post did you not understand! Its there in black and white, AND I have many records of people claiming to being mis-sold as well. The only problem they have is that they don't have proof. However maybe some of their cases will be proven through the TCA and Linda Myers case. We'll have to wait and see.....and see exactly who was to blame as well. :cool:

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It seems to me that if 50% (or there abouts) of the consumers of a product are disatisfied then there should be serious questions raised. I can't think of any other product that would still be being sold if such a significant number of its users beilieved that it was misold to them. ie. the promises that were made at the time of sale and the sutiablity of the product to the client's needs clearly do not match.

 

If I was selling a house on this basis I think that various watchdogs and other consumer protection groups would have had be hauled before the courts by now!

 

As the seller of the product, Club La Costa can not be happy and must have serious concerns (or should have) about the way their product is sold when so many of their customers are unhappy! Doers it not make them think that perhaps they are doing something wrong? Do they not have a moral and legal responsibility to address the problem so they have many more satisfied than disatisfied customers? Or are they really not that bothered as long as their sales team can continue to exagerate the benefits, availability, affordability etc. of the product to mugs like us.

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I agree, and I believe thats why CLC are now working with us and telling their owners about us. Remember that the votes we received were only approx 158 people...as not everyone votes for one reason or another, but its a good amount. Its a moving picture as people do come and vote as and when, and there were actually 53% happy now, with the others being 28.6% not happy and the other 18.4% actually not happy.

 

The reasons for dissatisfaction are not in Figurative Form, but at least CLC are looking at it. I surveyed also another batch on Mis-Selling where 50% beleived they were mis-sold but only 3% felt they had any evidence. It wasn't my job to take up their cases, but we are working with CLC to try and improve things.

 

BTW, I've bought houses before and found not everything to be what I thought until I moved in, but I do take your point and agree with some elements as I said. And as I said before, some people are obviously happy, so I am just stating facts which all must take into account.:cool:

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We have recently returned from what was a guaranteed no obligation trip with no pressure to buy.

 

We were originally contacted a year ago and thought it was not all it was made to be. So we made no bookings and discarded the information pack we went to collect from London.

 

I recieved a phone call about 5 weeks ago and told we would be placed in a super apartment and to check the website pictures for details and we'd not be disappointed. I was guaranteed no pressure in selling and no obligation to buy.

 

At the presentation the hard sell began. I refused to make a purchase there and then and said i wanted 24 hurs at least to think about it. We were there from 9.45am until 4.30pm and were only allowed to leave oncei'd signed on the dotted line. The Rep followed us into the toilets and escorted out back to the room insisting it would be only a few more minutes. She mocked my husband for being quiet and falling asleep. He is a diabetic and she couldn't understand that we were not making an excuse when we said we needed to leave.

 

At no point did they offer a break or food and he was in a poor state. Only when my daughter complained that we'd been there for 6 hours they brought out sandwiches. I said several times that we were not interested and not impulse buyers but they were not listening. To get evidence of their hard sell I agreed to buy the trial offer and only then were we allowed to leave. Each time I said no, more reps came to push the sale.

 

My husband is insulin dependant and my daughter in on opiods for a serious medical condition. This was supposed to be a pressure free presentation and we went with an open mind. But their refusal to allow us to leave was unbeleivable.

 

I have their letter with the date of the invitation and a reciept of my deposit with a time printed. The duration is well beyond the time a diabetic should be without food. Both my husband and daughter both suffered great discofort as a result of their persistance. The letter clearly stated that my husband was required to be there and had we known we would be therefor almost 6 hours, i would have packed a few meals and taken the necessary medication. Their inconsiderate behaviour was totally unwarranted and extemely cruel. My husband was in no fit state to walk out and we were at least 2 kilometers away from our accomodation. It was not safe for me to insist we walk out of this room into the blazing sun as I would have been causing my family further distress and serious ill health. I insisted on some sandwiches which came once i'd signed up and given them my payment card. I know my rights financially and therfore escaped the contract and cancelled all payments however, i am furious at their inhumane treatment which was not only cruel but very dangerous.

 

Is there anything i can do to get my money back on the complete trip as this is not what i signed up to. This was a trip out there only as they insisted there was no hard sell or pressure. I would welcome any advise.

 

Many thanks.

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Club La Costa have Miss-sold UK families for years and are still Miss-selling. FULL STOP.

 

What part of that do you not understand?

 

As PIPSI has just added her account of what happened on a very recent Club La Costa timeshare presentation my commment above is exactly what is happening, no matter how others on this site are trying to explain how they are changing their ways Club La Costa are still selling timeshare products the only way they know how.

 

Club La Costa may dress the trial package up as a TRY before you BUY using Jenny Bond but it is a holiday club that lasts 35 months (not a timeshare so no cooling off period). This is not to give people a trial but to circumvent timeshare laws so their sales people can LIE through their teeth on a 6 hour hard sell and so the client is now set up for the next sales process on the next holiday to purchase full memebership.

 

Club La Costa prices :

Price on site

Club La Costa trial pack 2500 - 3500 Pounds

Resale value NIL

 

Club La Costa Points 7500 - 200K Pounds

Resale value Nil

 

You will be happy twice with C.L.C the day you buy and the day you sell/give away/throw away/will it/leave on the train/burn it/get altzeihmers however doing the latter is a lot harder than the first.

 

Quote " BTW, I've bought houses before and found not everything to be what I thought until I moved in, but I do take your point and agree with some elements as I said. And as I said before, some people are obviously happy, so I am just stating facts which all must take into account.:cool:

 

Toprobroy,

 

Listen the first part of that comment is in no way in context with a timeshare sell, come on be honest you dont buy a house and end up with a flat, yes sales people are sales people but if you read all the comments of timeshare sales they are pitched the same way. You can resale at a profit, you can swap when you want where you want, you can take as many holidays as you like for 70 quid , all thes hotels are 5 and 6 star, this is a one off joining fee and no other costs are involved, the yearly maintenance will never go up, ect ect. On this kind of scale the sales mangers/area managers, directors and even the CEO must know.

 

From what I have read on this and other sites about CLC the only happy owners are the ones that upgrade every year and get treated like royalty until they stop buying and then they hit the 4001 points and then ask to resale and it falls on deaf ears unless they want to reinvest in an overpriced freehold apratment complex .

 

My best freind has 4001 CLC points she has spent over 80K and is paying over 2500 in maintenace fees every year, she has asked the company to buy back/Sell/Burn/Leave on a train but of course the pitch is NOW is not the wright time. :-x

 

(APRATMENT is the correct spelling) for people who then discover they have been sucked into the timeshare trap.

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As PIPSI has just added her account of what happened on a very recent Club La Costa timeshare presentation my commment above is exactly what is happening, no matter how others on this site are trying to explain how they are changing their ways Club La Costa are still selling timeshare products the only way they know how.

 

Club La Costa may dress the trial package up as a TRY before you BUY using Jenny Bond but it is a holiday club that lasts 35 months (not a timeshare so no cooling off period). This is not to give people a trial but to circumvent timeshare laws so their sales people can LIE through their teeth on a 6 hour hard sell and so the client is now set up for the next sales process on the next holiday to purchase full memebership.

 

Club La Costa prices :

Price on site

Club La Costa trial pack 2500 - 3500 Pounds

Resale value NIL

 

Club La Costa Points 7500 - 200K Pounds

Resale value Nil

 

You will be happy twice with C.L.C the day you buy and the day you sell/give away/throw away/will it/leave on the train/burn it/get altzeihmers however doing the latter is a lot harder than the first.

 

Quote " BTW, I've bought houses before and found not everything to be what I thought until I moved in, but I do take your point and agree with some elements as I said. And as I said before, some people are obviously happy, so I am just stating facts which all must take into account.:cool:

 

Toprobroy,

 

Listen the first part of that comment is in no way in context with a timeshare sell, come on be honest you dont buy a house and end up with a flat, yes sales people are sales people but if you read all the comments of timeshare sales they are pitched the same way. You can resale at a profit, you can swap when you want where you want, you can take as many holidays as you like for 70 quid , all thes hotels are 5 and 6 star, this is a one off joining fee and no other costs are involved, the yearly maintenance will never go up, ect ect. On this kind of scale the sales mangers/area managers, directors and even the CEO must know.

 

From what I have read on this and other sites about CLC the only happy owners are the ones that upgrade every year and get treated like royalty until they stop buying and then they hit the 4001 points and then ask to resale and it falls on deaf ears unless they want to reinvest in an overpriced freehold apratment complex .

 

My best freind has 4001 CLC points she has spent over 80K and is paying over 2500 in maintenace fees every year, she has asked the company to buy back/Sell/Burn/Leave on a train but of course the pitch is NOW is not the wright time. :-x

 

(APRATMENT is the correct spelling) for people who then discover they have been sucked into the timeshare trap.

Storminorman, I agree with you 100 % !!!

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:-x

Yes, I was caught by Club Class years ago, which is why I spent years researching Club La Costa, as I was already in that. I managed to get out of that because I used my Credit Card. And if I'm caught, as you say, because I'm an owner, then its a fair cop. I have 3,400 other people caught also on my website, which grows regularly over the last 6 years. Some are not happy, some are, and they all have their different reasons and all their circumstances are different. I am sure of one thing in all of that, and it is that their methods of selling need to change, and thats what I want to change. The crux of it is that I believe a Written statement/quote together with the cool of period is required, when they have their pitch. I've been on around 25+ holidays with CLC now and all have been worthwhile, particularly as I know how to get the best out of my product and also because I bought it at the right price, through Resale. I wouldn't do it direct and many of our members sell theirs to new and first time buyers at a fraction of the cost, including in some cases for FREE...but still Transfer Fees need to be paid.

 

So I only have this to say in conclusion. Balance in all things....it suits some but not all!:)

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i would like to ask if clc is such a good product why they wont buy it back . That would be better than putting people in serious financial difficulty and stress so toprobroy why dont you take that back to the bigwigs at clc and stop making excuses for the way they rip people off the fees are such that if you can afford them you cannot afford a holiday because you have spent all your money on the fees . And using ge money what a doozy 3 times the fee well they are good if anyone is thinking of buying they need help NOW . Its a serious money down the drain job and what are the fees going to be this year ???????

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Sorry for not replying sooner, but I'd just been on another CLC holiday, which was superb. Was in a Premier Lodge in Trenython, with huge Decking Area, Hot Tub and Jacuzzi in the bath. It was very spacious and really enjoyable. Anyway, I can see that for those who have replied, that the product isn't for you. I mean that sincerely and obviously on a ConsumerActionGroup Forum, I doubt we'd hear from many people in favour of CLC. So I have to accept that, and of course I do, or I wouldn't be back here hearing the experiences of some genuine people. I've got a lot of similar unhappy members on our site, who I can't argue with either, as it does appear the sell was not entirely all they were told. Of course it was the experience as told by them, and the only problem, as stated before, is there is nothing in writing. I am really going to keep working for changes to that on behalf of those who will be pitched to in the future.

 

You guys have to realise, that as the owner and a member of the Members site, I have read hundreds of experiences of people, and not just one or two. All of these people provide their names and addresses and are accountable for what they say, and within those 3,500 people, there are people who are happy. You can't, with all due respect, tell me that you have more experience of them than I do. So please don't beat me up all the time. I respect and agree with you, I can't say it any clearer. All I ever ask from readers here, is a bit of respect as well.

 

Regards the 3 year Trial membership, I know quite a lot of people who've enjoyed the standard they had through it and felt for the money, it was worth it, but then they refused to buy into the Main Product, Vacation Club. Some of those did, but they purchased from an owner who was leaving, sometimes through a member of our site, or sometimes on Ebay. CLC has other Products as well. Fixed Weeks, and another Older Product called Options. They are currently into selling Property as well, and have been doing that for a few years now. Many Club Members, get access to that inventory, which is high class and is the reason why they feel that paying the fees they do, that its worth it. For the fees they pay, they can get more holidays per year for that standard, through the offers that are available through the year. But once again, it doesn't suit everyone, so no need to bully me;) about that one again please.

 

Re Jenny Bond, she's come a bit of a cropper recently, and rightly so. Some of our members have repeatedly tried to get her to join our site, where she would have seen the evidence of what I've told you. If she had, she may well not have taken on the role she has, I don't know, but I do know she would have held a more balanced view on what its like being an owner. Having said that, she does appear to have had some good holidays, but I've no idea what her arrangements are and I'm sure if I did, she would have asked me to respect any confidentiality on her part.

 

I'll leave you with those comments, and try not to repeat too much, any other comments made in the future.:)

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i would like to ask if clc is such a good product why they wont buy it back .

 

Just wanted to say that its not a very good comparison.

My Building Society won't guarantee to buy my house back, and my garage dealer won't guarantee the same either. I know in the car one, you can get some trade in, but eventually its worth only scrap if you keep it long enough by which time, you've had the use out of it for the money you paid.

 

Just remember to be balanced!;-)

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If I had known then what I know now I would never have signed up for anything, all we wanted was nice holidays without costing the earth. What we received was well and truly the opposite.

Club la costa is for the wealthy, has anyone eaten at their restaurants, food was disgusting and they charge the earth & the shops on site charge the earth for the few things they have, and the resorts that we have been to have been in the middle of no-where so you have to get a taxi to get to a supermarket. We cant afford any holidays any more, and I am praying for the day when it is over. CLC have ruined so many peoples lives, surely there is someone high up with a conscience.

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Hi Solana. Sorry to hear of your Plight. I agree a few resorts are not close to choices, but the majority are. I also agree that their resort eating costs are high and we who are owners, share where its best to go locally to each resort. CLC are now looking at changing those costs, based on what owners are telling them. Only time will tell. I only wish you'd had found our site before you bought direct from CLC. More people do, and are happy, but you've had a bad experience for sure. Do you mind if I ask what resorts you've been too.!

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Hi toproboy,

no of course not, my last one was to Appollonium in Turkey, which was the worst one in many ways, we have also been to I think it was Marina Del Sol, Sunningdale, Tenerife and Hustyns, uk.

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Thanks Solana. We're just getting a few reviews of Appollonium which is generally good, but some of the Kitchens are too small. For sure though, its not close to many things and its wrong that prices are high, but thats what anywhere does. i.e. in an Exhibition they charge loads of dosh for coffees and food and you're limited to choice. I don't like it any more than you though, so I do agree. A member who has gone back recently to Appolonium said the prices are coming down at the bar now. We've already identified to CLC at our Annual Meeting, these very points you make. I'm not convinced CLC will do anything about it...until I see the change come, based on feedback we provide. I and others agree with you, but it still suits some people but not all. I've enjoyed the other sites you've mentioned, but again, people do have different views. Were all your holidays bad. Do you think your views have been influenced by the increased knowledge of what you've got, and the way it was sold to you. I think a lot of anger comes from that personally, and its the one main thing I and other members want to see changed.

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If you have purchased a timeshare and you have paid a timeshare deposit after 1996 in Spain or its islands within the cooling off period you have been miss-sold under the 1994 European timeshare directive you should first contact your creidt card company and make a claim.

 

I will post the full process on here shortly and you can do this for FREE.

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Sounds Interesting Storminorman. Look forward to reading the Full thing. I guess though, that you just can't say "I've been Mis-sold" and expect to get your money back. I would think that they may want some proof, but hey if it gets some people their money back, and they don't have to pay costs...then its a great opportunity for many people.

 

Some readers might also be interested in a new Govt Consultation about Timeshare. Its HERE and its from the Dept of Business Innovation and Skills. We at CLCMembers.co.uk are going to be submitting our Collective input based on our 3400+ members input. Its a Large Document mind you (131 Pages), but if anyone is serious about getting change for the better, then its worth submitting your views.:)

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All Well and good toproblemroy, but what about CLC members that purchase outside the UK. Like the trial members that got sucked in when in the UK and then went to Marina Del Sol and had a five hour total timeshare entrapment presentation. How can you defend these sharks, are they now recommending your site as you have given up to greed and not morals. Well heres a recommedation.

 

If you have paid a deposit for a timeshare from the company selling the timeshare on or during the cooling off period after 1996 in Spain or its islands you have been Miss-sold. (FACT) You can now make a claim against the timeshare developer under the 1994 European timeshare directive.

 

Club La Costa now have timeshare miss-selling claims against them which will shortly begin the process through the Spanish court system.

 

Please do not believe the smoke and mirror strategy of certain companies to dismiss these claims as a precedent court case finding is not far away. If you feel you have been miss-sold you should seek independant advice away from timeshare related companies.

 

Independant advice includes your own lawyer, C.A.B or any company not directly related to timeshare, it does not include the R.D.O (formerly OTE) as the R.D.O receives income from Club La Costa.

 

Club La Costa have scammed thousands of timeshare owners in the past, please remember that 40% of timeshare owners do not have access to the internet so therefore this is still happening every week.

 

As I have said previously as soon as you own 4001 CLC points and you dont want to upgrade anymore, you are left with a worthless piece of paper that even if you could sell you for free you would have to pay to give it away.

 

CLC points resale value nil

CLC trial pack resale value nil

CLC in court for miss-selling PRICELESS.............

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Firstly, I agree with you as it is indeed fact when Timeshare has been sold in the timescale you indicate. But obviously people will have to prove they meet the conditions, and I hope those who do, get a Return...Even if CLC are found guilty, I stand by that statement.

 

Also remember that the items you state that are Nil Resale, are not Timeshare Sales. Just in case anyone is confused! They are Holiday Clubs, but it won't be long before they come under stricter legislation, thank goodness.

 

I have a full Trail of RDO and OTE topics on our own site, and clearly tell members to be aware of their connection with CLC and other Companies. I've even challenged them on their Code of Ethics, needless to say, without a proper response. So I'm with you on that too and I hope people are getting it clear, how they are connected.

 

We've just clarified on our site, through a Members Experience, about the [problem] of Holiday Ownership Bureau. We have around 40 Seperate Topics about all the [problem] Companies, and many of them make our [problematic] list, based on real factual experiences.:cool: We pride ourselves on the Structured Elements of Timeshare Resale and onwership Companies, and the independant advice offered. I know of no other Site that has it clearly independently shown, linked to each members experience. I've challenged OFT on their Guidance through their Consumer Site and Phone service, who advise people, and put them through, to the TATOC Phone line. Their model is also flawed as its Funded by Resorts and Organisations including RDO. So there are conflicts of interest there as well, and OFT never see through to conclusion, the challenges I've given them on this conflict. When I get more time, I intend to push it through, but I'm too busy at the moment.:(

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Hi Top Pro clc saleman,

 

If I had recordings of a CLC timeshare presentation in the UK, that had the saleman and manager both telling me I could sell CLC points in around 3 years at a 20% profit than i brought today would that be a miss-sale.

 

AND if I had recordings of a sales manager 4 months later in Spain offering a better deal but with the promise that I could double my money in 4 years would that be a miss-sale.

 

 

The items that I state that are NIL resale value are ALL timeshare products made/sold/pushed by dodgy saleman.

CLUB LA COSTA POINTS these have no resale value because they are as worthless as a holiday club, as soon as you get to 4001 points you will be cheated, lied to, robbed of over 2K in yearly fees and will be black listed by some resorts within the group. The real estate they sell in the Costa a Lot is 80K overpriced so that they can part exchange you, just get a proper valution from a legit company, and of course they also still sell their holiday club under the noses of the RDO.

 

STOP KIDDING PEOPLE TOProBOY, admit they are still [causing problems]!

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Hi StorminNorman Anti CLC Person!:)

 

Just to be clear. I'm selling nothing. I'm just balanced.

I totally agree with you that Sales People at CLC are telling people that. The Reason I know, is that Members who join our site, still tell me and I can see that common thread. I will say though that over the last year, we have less people telling us that, but I don't doubt for one moment, that it still goes on. We brought this to the attention of the Operations Director who came to our Members Meeting in April, and he states that they do want to stamp this out, however, it's difficult to keep control of every SalesPerson and get that proof. We do advise people on presentations, to get names and signed statements saying that these points will likely not be worth anything when and if they try to sell them. We tell people, and CLC say they also tell people, This is NOT an investment, but yes...Sales People likely say otherwise.

 

To this end, we're working as a group on ideas to get a better system, with the intent of people receiving a written quote, in the fullness of time. Meanwhile, I repeat. I agree with you and I hope you can have the respect not to bring the same point to my attention again. We have members, which I seem not to be able to get you to recognise, that are happy with the Product, so all I ask is that you accept that as well. I'm happy to continue to advise people here as an independant, and you need to recognise that also, and not accuse me of being a Salesman for CLC. Read our site, and if it helps you, I can put people who are happy and people who are not, in touch with you. You can have a dozen of them if you'd like to take the time to chat with them, but I will have to ask them if they will write to you first. You can even chat with me on the phone, if you think it will do any good. Happy to arrange that for you.

Thanks:cool:

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Top Roy Rodgers,

I commend you in every way if you can get a timeshare company that has cheated and stolen hard earned money from hundreds if not thousands of holiday makers to change their ways, and I am sure there are hundreds if not thousands of Happyish owners.

But lets not kid ourselves if C.L.C was a Bank or a company regulated by the FSA they would have compensation claims coming out of there ears, but they are not, so please help the new clients that are joining by at least accepting that there are hundreds if not thousands of clients that have been Miss-sold and they should have a voice, that is not shouted down by anyone making a statement that reads" Because there are a lot of happy owners every one else should be happy and put up with their lot".

 

If C.L.C want to change the way they sell, its simple sell their products on the high street like all other travel agents, or is it because only the hard sell sells timeshare. Or is it they must sell C.L.C to first time buyers a holiday club that is sold without a cooling off period because they know that with a cooling off period they would 90 % people back out when they are at home.

I will not make any more comments on this subject as its falling on deaf ears, the three monkeys come to mind!

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StormInATeacup

I do recognise there are probably thousands who've been mis-sold. So we're in agreement on that. Re CLC, we'll just have to wait to see how it goes. We have advised a lot of people from CLC and other potential [problematic], and saved them thousands of pounds. I know, because I have the emails. We'll continue to do that in a balanced way. I agree that just because there are happy members, it doesn't mean it works for all. It doesn't. All our members participate in this ethos and offer that advice & support and advice as well, so its not just me.

 

I would like the cooling of period to apply in law, to holiday clubs as well, but that has to be done with OFT and the Timeshare Regulations. I, like others, will continue to try and lobby for that. Meanwhile we've got our swords out and defending when we can, but right now in "change land", we've also got the "kettle on". There is a growing awareness that working together is the future. The internet changed that, and so it will continue to do so. Its time for hands to held high, and hands to be shaked, but with some caution as well because we know real experiences good and bad.

 

I agree with you on the Monkeys too!, so I will reciprocate!:)

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I worked for the company - what they do not tell you is they record all their phone calls! So you if have gone for their £99 pound deal they might retain the recording, thats not to say CLC will do anything with it. But if you go on their holiday and don't sign up to their timeshares presentation dont be surprised if an unknown company happens to rise your account before your expiry date!

[Also they all have a big laugh about how gullible the clients are, the staff pretend to have kids and be just like the clients to develop a trust, they'll have a second person come on the phone and repeat the same pitch to make it seem believable - when really its two people who just want your money!. They’ll direct you to their website to get you day dreaming! Insist on a price list or some kind on fine print, the terms and conditions at least! Ask for the specific resorts name and address including postcode! Ask for the direct number of the resort!

Ask to pay via a different method than credit or debit card! They'll refuse because more than anything they want your card details!

The Accommodation is £99 but you will have to pay a huge fine if you don’t go to the meeting, once in their grasp they use all kind of tactics to get money out of you, they'll dazzle you with their catamaran service, and tell you of their California Beach resort in Spain. Looking at the price their asking your better off going to California than some cheap substitute!

The time share trial they’ll pitch is £3,000 got 6 holidays - not including flights and their lifetime membership is £12-13,000 for 65 years membership which you can pass to your relatives. Ask the same questions count - what if it burns down - what if the company goes bust? What insurance do I get? They’ll smooth talk you, tell you about how many goes on holiday with them, they'll tell you about Jenny Bond (a celebrity that’s never been pitched time shares, and one that’s pretty much forgotten these days). The thing to remember about celebrity endorsements is Chris Morris and the endorsements he got for Cake the made up drug from Prague (YouTube is and see for yourself!).

Don’t sign anything without a lawyer present, these guys are pro's at making people give them the benefit of the doubt! Don’t be fooled!

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  • 2 weeks later...

i work for the company aswell and the £29.50 booking fee doesnt get paid untill you book the holiday and that is all the holiday costs . So every1 that thinks its a [problem] should attend the meeting and see what it really is than judge from the phone call.:mad:

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