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    • Ah I see what you mean. That is unfortunate, but guess there's little I can do then. Thanks very much for your help!
    • OK I sent CCA request on Monday 7/6 recorded delivery with a postal order uncrossed with £1 stating on the back that it didn't go towards any alleged debt.   Wednesday 9/6, received the postal order back from Arrow with a cover letter saying they no longer charge a fee and 'we will respond as soon as we can'   Then on Friday 11/6 morning a letter dated the 10th (they said if we didn't hear back from you by the 11th) I got a letter of claim from Drydens saying 'if you do not provide proposals to repay, legal action may be issued in the county court'.  Along with 'you have 30 days to respond'. Attached is a printout of an income and expenditure sheet.
    • Your attachment was viewable in your first post.   Does the issue you mention with the wallpaper/slight stain really constitute a breach ?  Is it significant enough ?   The wallpaper was probably applied before the wall was properly dry.  But the other possibility, is that the tenants did not open windows regularly to ventilate the room.  It is important for windows to be opened or put into a vent position on a regular basis, to ensure that moisture is allowed out.   If the tenant had clothes drying in the house, with baths/showers being used etc, this may have helped cause the wallpaper peeling  and the damp stain.   Today has been a lovely Summer day in many parts of the UK, so the tenants may not be as quick to respond.  Same issue with replies to this site, so you might get other responses later.   The tenant is unlikely to try to pursue you for the matress or health issue they say is caused by a damp issue.  Unlikely to have sufficient evidence and their own actions may be the cause.   They are most likely deciding whether to complete work in the garden or not.   You are within your rights to hold onto the deposit for now, until the reasonable request to return property to pre let condition is completed.    
    • Oh Yorky, I'm so sorry you're still having trouble with your dad's hospital.   I can't believe they are still being so awkward, I sometimes think they (companies in general, not just hospitals) forget that we put ourselves through this stress and worry not because we want to, or even because we have to, but because we want what's best for our loved ones.   Their advice for you to deliver the form in person is at odds with the advice on their own website stating that visits have been suspended due to Covid. I mean, I would understand if someone wanted you to drop off clothes for your dad, but a piece of paper? Which could end up anywhere? That's... crazy.   I don't know if the following link is worth a try or whether you've been down this road, but the hospital website has details of all the consultants Consultants | North Tees and Hartlepool NHS Foundation Trust WWW.NTH.NHS.UK If you want to find out details of our hospital consultants and contact information you can search for them in our A-Z. obviously you'll know your dad's consultant name, but the phone numbers on there, are they ward ones that you've tried before or do they look different?   That said, even if you are more successful with that, definitely still get PALS and as much senior management on board as you can with a formal complaint. You shouldn't have to go to such lengths to get hold of the right people and for the right information, especially at such a stressful time.   You point out that you remember you're doing this for your brother and your dad, which is the best approach. I'm sure they, in their own way, know that you are pushing yourself and pushing the hospital for an outcome as you are is because of them.   I know it's easy for someone on the internet to say "look after yourself", "do this to help with stress" etc, but if you do feel you need extra help with dealing with your stress/worry, please don't be afraid to seek help from a doctor yourself. A "well" you is the best sort of support for your dad and brother.   I wish I could offer more support and I'm sure that if anyone else of the CAG community has any other suggestions, I'm sure they will come here and let you know.  
    • Ok update.  I have spent the last week or two, trying to get help from the Staff Nurses and Matron, regarding the Consultant or someone to have my dads lack of capacity documented, either their own paperwork or me sending COP3. I   they have informed the consultant looking after my dad, who at this moment is sounding very ill, with medical issues on top of delirium and confusion, he is apparently having blood transfusion bag things. not eating and drinking. I have even spoken to the consultants secretary to explain the urgent matter and to have the consultant contact over the last few days WITHOUT SUCCESS, conversion ended today with its a legal form can I take it into hospital personally, er..I dont drive and Im in Northampton, Hospital is Stockton on Tees.    the nurses cant help need to speak to consultant!!!!!!! conversation ended with well I will complain to PALS, GMC secretary of Health or whoever......reply was looks like it then?   I have just compiled a 3 page letter [well e mail one] sent to PALS, I will follow up with a written one and to whoever else I can contact.   I need this medical form before I can do anything else with court or appointee   anyone have any ideas cos Im now at my gasping point, wondering why the hell am I taking on all this stress and worry, then I think of my younger brother, and that reminds me why I am doing it and doing it for.
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Mobile Connections/Orange problem

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I'm sure this has been asked before but I'm a little stuck now. I'm also sure your all aware of the Mobile Connections [problem] so I won't go into it to much I'll just explain what's happened so far and would appreciate if you can all give me some advice please.


Last summer my mum signed up with Mobile Connections and for some reason took four contracts, she said she was harrassed by the agent into taking the two extra as we only needed two. In the end these phones arrived and we began to use them paying via DD. We didn't get any cashbacks and my mum took some advice given to her by a person (will post details later) who said she was a solicitor and had opened a police case in order to help everyone reclaim their cashbacks.


Her first advice was to tell my mum to cancel the DD and inform Orange of what happened and request a resolvement. She was also to provide a crime reference number for the case.


So I spoke to Orange over the phone as suggested and asked them for their contact address so that I could send this in writing. I sent this and decided to sit and wait for Orange, this was end of September. Come January I receive a letter from Orange (collections dept) saying that they want their money and we owe them x amount of pounds. I wrote back again, this time to the reply address on the bill. 10 days later I receive threats from debt collectors (moorcroft) and still no reply from Orange. I then wrote to Moorcroft a week later to tell them what's happened and you can obviously guess that they weren't being to understanding or helpful about it. Nevertheless I finally got a letter from Orange, three days after the Moorcroft deadline, who said that I should write to the Mobile Connections people and talk to them about the problem I've got (some address in Bradford) and that the debts are still due to the debt collectors. They have given me 30 days.


I then spoke to Trading Standards who said that basically if Mobile Connections screw me like they did then there's nothing I can do about it and that I have no rights. He also said that whilst I'm at the mercy of Orange what happened to me was unethical and a company like Orange should behave more responsibly and look after their clients.


So since that isn't happening I'm at the mercy of Orange do my attempts to resolve and communicate to Orange all count for nothing?


btw I had originally (in Sept) asked to pay up for the due airtime and to talk about terminating the phone contracts, or at least two of them, because of the issue yet this went ignored :(


Any advice is welcome.

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Hi there, welcome to CAG :)


Sorry, I've just noticed that you haven't had a reply yet. This really isn't my area of expertise at all, but hopefully somebody will be along soon to advise you further/point you in the right direction.


In the meantime, it's worthwhile reading through as many threads as possible in this forum to see if anybody else has experienced a similar problem.


Best of luck :)

Can't find what you're looking for? Please have a look at Michael Browne's

A-Z Guide


I do not answer queries via PM. If you send me a PM, please include a link to your thread - any advice I am able to offer will be on your thread.

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hi my sister in law had a similar problem as yours - which i sorted out for her eventually this week - like you she took out 3 contrcts following the mobile connections/orange [problem] anyway the company went bankrupt and she couldnt afford the contracts without the cashback deal, we wrote to orange explained the situation with no reply, rang trading standards - no help! the 2 orange contract accounts went to a debt collection agency called dlc - orange sent final demand letter for the third contract which was yet to be passed to the debt collection company, i rang debt collection agency who said in all she now owed over 1000 for the 2 orange contract accounts i explained she couldnt afford to pay it all at once but she was willing to set up a payment plan especilly since she didnt want to wreck her credit history anyway the debt collection company said if she payed 319 they would write off the rest of the debt and reconnect the contracts - well we said we'd reconnect one on a lower tariff.monthly payment plan and that was them 2 accounts settled, we rang orange and the debt owed to them for the 3rd contract was 191 - they knocked off 40.00 and said she could pay the remainder at 20.00 a month till debt cleared so it was alot of money forked out over a stupid [problem] but not as bad as it could have been so maybe you should try negotiating with the debt collection company - orange have now sent a new sim card and phone for the reconnected 1 contract

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  • 7 months later...

Dear Br. imranalikhan Peace on to you.


I have been working on the Mobile Connection issue.

Though it maybe the case your matter has now been resolved the most recent updates is that and I hope you find it useful:



Updates For Customers Claiming Handset Subsidies And Cancelling Without Unfair Charges.


Hi All Peace Mercy and Blessings be on to you.



The Claim (mobile connections customers) http://www.gushussain.co.uk/Public/LegalPart.pdf


Orange had turned down adjudication for all Cisas Applications with the comments 'application submitted out of date'.


Over the last few weeks the independent appeal panel had looked at the comments of Orange and my submissions. They decided that every case I had submitted was indeed valid and the adjudication to proceed.


The Defence (Orange) http://www.gushussain.co.uk/Public/Defence.pdf


The Decision (Cisas) http://www.gushussain.co.uk/Public/Decision.pdf


The Complaint (Gus) http://gushussain.co.uk/Public/Complaint.pdf


Suggestion: Signed up through Mobile Connections for Cashback: I would ask that if issuing a Cisas Complaint consider allowing me to file it for you, that I can request to Cisas to consider not appointing the concerned neutral person as adjudicator.


Anyone wishing to contact me for suggestions and guidance is most welcome. You should contact Mark and Mohammed in the first instance.




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