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    • The Notice to Hirer does not comply with the protection of Freedoms Act 2012 Schedule  4 . This is before I ask if Europarks have sent you a copy of the PCN they sent to Arval along with a copy of the hire agreement et. if they haven't done that either you are totally in the clear and have nothing to worry about and nothing to pay. The PCN they have sent you is supposed to be paid by you according to the Act within 21 days. The chucklebuts have stated 28 days which is the time that motorists have to pay. Such a basic and simple thing . The Act came out in 2012 and still they cannot get it right which is very good news for you. Sadly there is no point in telling them- they won't accept it because they lose their chance to make any money out of you. they are hoping that by writing to you demanding money plus sending in their  unregulated debt collectors and sixth rate solicitors that you might be so frightened as to pay them money so that you can sleep at night. Don't be surprised if some of their letters are done in coloured crayons-that's the sort of  level of people you will be dealing with. Makes great bedding for the rabbits though. Euro tend not to be that litigious but while you can safely ignore the debt collectors just keep an eye out for a possible Letter of Claim. They are pretty rare but musn't be ignored. Let us know so that you can send a suitably snotty letter to them showing that you are not afraid of them and are happy to go to Court as you like winning.  
    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • Here are 7 of our top tips to help you connect with young people who have left school or otherwise disengaged.View the full article
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
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Damaged Matsui Fridge Freezer **SORTED**


MattCufc
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Well been into the Store yesterday at 5pm.

 

Spoke to the Store Manager. He took all the particulars down, and I showed him on their in store Fridge Freezer where the damage was.

 

He said that he would need to consult with the Repair Centre and get back to me tomorrow (which is now today).

 

He has rang me back and has been in contact with the Repair Centre.

He said that he needs me to provide him with the Serial number from the Fridge and that I am to ring him back with that. He said at this stage it looks like a replacement will be possible.

 

I'm currently at work so can't get the serial number to him till tomorrow.

I have to ring him after 12pm tomorrow when he is in and he'll take it from there.

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Manager has rang me back.

 

The Repair Centre will not offer an exchange!

 

He has now taken it to the Escalations Department who will make a final decision.

 

Said he should get back to me on Monday.

 

The saga continues....

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In the meantime, inform Trading Standards of this. I always thought it was the store manager who got final say. why he would say no and then expect his boss or whoever to disagree with him is beyond me (unless it is to show that some system is being followed in some attempt to absolve themsleves from further action).

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I'll do that gyzmo, if anything just to give them an update of the situation.

 

The impression I get from the way he is talking is that he's contacting the various departments to try and get the matter sorted. He is not making any sort of decision himself. Whether he can over rule the other departments I've no idea.

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  • 4 weeks later...

Been a long time but here is an update……...

 

Well do you know, I had to ring him at the end of February as we still had no reply from the Store Manager.

He rang me back and apologised but stated the guy who was dealing with it in Escalations was off so he would sort it on his return or get someone else to look into it.

 

On 10th March 08 I still had not heard anything so thought, I'd ring the Store Manager back. Was informed he was not in, asked if he was in the next day and was advised he was not. I asked to speak to another Manager so spoke to him, had to go through everything again right from the start! He said he will contact Customer Services and then get back to me. I advised him it was Escalations the other Manager was dealing with and he replied by saying that the Escalations Dept have told him to basically get lost and they would not do anything.

He came back to me the same day and said that he had contacted Customer Services who have no record of any of my E-mails so could I bring them in to the Store. I said I am not willing to come up to the Store again (which is the other side of the City to where I live) and waste more money and time when I went through all of this previously with the other Manager who seen the Emails. I said I'll gladly give him the names of the people at Curry's who have replied and the dates of their replies. He said that was fine so gave him the details. He said he may even look into getting someone to come out and inspect it. I said you are the first person who has mentioned that despite me requesting on numerous occasions in my E-mails. I said at the end of the day if it doesn't get sorted then I'll get Trading Standards to take the matter forward as both them and the SOGA support what I am asking for. He informed me that he was off on the 11th but would get back to me on Wednesday 12th.

 

Received a telephone call from a women at Curry's this morning advising that a replacement Fridge Freezer will be sent out to us on Saturday and they will collect the old one. I still can't believe it that it is going to be sorted! I am not going to settle until Saturday though and I've received the new Fridge Freezer.

 

I do however, know what I am going to do this time - Inspect the whole of the Fridge Freezer on delivery with a magnifying glass before signing anything! ;)

 

I will report back when I have actually received the new Fridge Freezer but would just like to take this opportunity to say Thank You to everyone who has provided advice and assistance in this matter - gyzmo, ForestChav, and bookworm. A special mention to gyzmo though who has gone that extra mile to help. Thank You again.

Oh and Forest Chav - 1-0 ! Will you catch us now!? ;):D

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Well you are not going to believe this!

 

They delivered my new Fridge Freezer Saturday and took the old one away.

 

I gave it the once over, all looked fine. It was pretty dirty as they had used gloves to carry it in. So I singed the delivery sheet and thought thank god for that!

 

However, I then went to clean it starting with the outside and what do I come across? Two black marks to the outside of the Freezer door and a chip to the outside of the Fridge door. I then moved round to the sides/back and found more scratches/chips/black marks.

Then I goes inside the fridge and pulls everything out. I find a dint at the back of the Fridge and also damage to the plastic storage holders (cracks in them). I get into the Freezer and that is generally ok inside, although a couple of the plastic drawers are grazed badly.

 

I am absolutely livid ! The replacement Fridge Freezer, in my opinion, is worse than the initial one I received! :mad:

 

I got on the phone yesterday and they advised I need to ring back today as the department only work Monday - Friday. Mentioned the trouble I had last time via E-mail so asked the lady to log my call and she gave me a case reference.

 

Where do you think I stand with this. I am inclined not to accept an exchange as 2 have not been up to standard so why would a third? This is not damage during delivery this is actually leaving the Depot/Factory in that state after supposedly going through Quality Checks! I think I am going to request a refund now and take my business elsewhere. Currys have really shown themselves up this time. They know they are replacing a damaged Fridge Freezer so what do they do? Yep send out another damaged one - Genius! I will be rining them when I get in from work today - Not E-mailing as they just fob you off, where as I won't put the phone down till I get answers.

 

Am I in a position to be asking for compensation now for the two and a bit months I've been messed around?

 

I can't tell you how annoyed, and upset I am at the way I have been treated by this company after spending my hard earned dosh in their store! :mad::(

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Oh no - just when things were lookin up.

 

Asking for a repair or replacement does not constitute acceptance of the goods. I think you are entitled to a refund, so do request this.

 

As for compensation, well that may be a fight.

 

An idea may be to allow them to try one more time on the basis that they provide some sort of compensation, and hope that the next one is OK (if not, reject it anyway).

 

Personally though I would demand the money back and run as fast as you can (esp. as the sales are now on again).

 

Certainly contact Consumer Direct to update them on this - bearing in mind previous advice gievn on this matter!

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  • 4 weeks later...

Update -

 

All now sorted. Got the other one taken away and got a totally different make of Fridge Freezer.

 

I would always advise everyone to fight against Currys and i'll not buy anything from them in future.

 

Cheers all !

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