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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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keren29 v Associates (citicards)**Defence Struck Out**


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Thought i`d logged onto the Music Mart website by accident.

 

Here`s one for you which is quite apt. Smokey Robinson - Tracks Of My Tears

 

BBC - Radio 2 - Sold On Song - Top 100 - Tracks Of My Tears

Advice offered by ENRON is without prejudice and is for your judgement as to whether to take it. You should seek the assistance or hire of a solicitor or other paid professional if in doubt.

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Here's a great track that nobody will have heard of,

 

Frank Zappa - Stick it Out. From the album Joe's Garage.

 

Any educated people out there who can see the connection between my name, avatar and Zappa?:grin:

Don't let the fatherless chillen get ya! :grin:

 

Barclays - settled in full £4799.38 ;)

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  • 2 weeks later...

Hiya Sharon - have just PM'd you.For some weird reason my last reply to you isn't in my sent folder.

Abbey - Claim 1

full hearing 22 Feb 07 - Settled in full £710 :D

Abbey (Claim 2)

full hearing 22 Feb 07- Settled in full £4000 :D

Abbey (Claim 3)

Court date 27 June -

Capital One (claim 1)

£467 Settled in full 20 Sep :D

Capital One (claim 2)

£72 refunded 19 Aug :-D

Associates (Citicards)

claim 8 Aug/judgment by default 30 Aug/set aside hearing 9 Oct/Stay denied, ordered by Judge to reveal breakdown of charges andfull hearing 24 May/FULL DISCLOSURE ORDERED BY 8 MARCH/JUDGE TO STRIKE OUT DEFENCE AS NON-COMPLIANCE/DEFENCE STRUCK OUT PAYMENT IN FULL REQUIRED IN 14 DAYS

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yep can do this but will prob be out of date by the time it hits the court............they are burning the cancles from each end to dig their way out:D

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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can someone PM with an update on the Citi workings? just about to file AQ

 

Yes basically the ywill ask for a secret hearing in Salford in their AQ -you need to pre-empt this request in yours. Other than that they are still being very silly and quoting the northern ireland case all over the place - seems everyone is just waiting for a court date or for the courts to get back to us on one thing or anotehr.

Consumer Health Forums - where you can discuss any health or relationship matters.

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I've just been reading through this thread and I am ahaving a similar problem with Citi Cards.

 

I have received the letter from Smithy saying that they will refund the difference between the £25 charges and the newly introduced £12 charges - in fact I checked my statement and they have already done this! I accepted it in part payment, but it appeared on my statement before I had sent the letter! I then received a rather defensive letter from a Mr Clibbens from the Exec Office saying that they would basically stand by this, and the Kissick case blah blah.

 

Can anyone advise me what to write back to him now? I have sent the LBA but I am concerned about having to go to court. Can anyone recommend anything?

RedFox

 

A&L - £435.14 Paid in Full 21/06 - COMPLETED

Barclays - £2447.87 Paid in Full 13/11 - COMPLETED

CitiCards - Offer made 4/10

Clydesdale - £400.00 Paid in Full 17/11 - COMPLETED

MBNA - £800.00 Prelim Sent 28/11

Black Horse - £150.00 Paid in Full 26/11 - COMPLETED

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I've just been reading through this thread and I am ahaving a similar problem with Citi Cards.

 

I have received the letter from Smithy saying that they will refund the difference between the £25 charges and the newly introduced £12 charges - in fact I checked my statement and they have already done this! I accepted it in part payment, but it appeared on my statement before I had sent the letter! I then received a rather defensive letter from a Mr Clibbens from the Exec Office saying that they would basically stand by this, and the Kissick case blah blah.

 

Can anyone advise me what to write back to him now? I have sent the LBA but I am concerned about having to go to court. Can anyone recommend anything?

 

Write back accepting what you have been paid in partial settlement, ask them why they are still quoting the kissick case which is subject to an appeal. Adjust your schedule of charges and send them a copy of that - give them either 7 or 14 days to respond (they won't) and then issue claim for balance.

Consumer Health Forums - where you can discuss any health or relationship matters.

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Not only are they quoting the Kissick case which is under appeal, but its already been dismissed as applicable to English cases as N.Ireland law is different.

 

Seems like they are still grasping at straws in an attempt to mount a defence.

Advice offered by ENRON is without prejudice and is for your judgement as to whether to take it. You should seek the assistance or hire of a solicitor or other paid professional if in doubt.

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Not only are they quoting the Kissick case which is under appeal, but its already been dismissed as applicable to English cases as N.Ireland law is different.

 

Seems like they are still grasping at straws in an attempt to mount a defence.

 

edit - too much info?:lol:

Consumer Health Forums - where you can discuss any health or relationship matters.

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What is the Kissick case. Just for those of us not in the know...ta!

 

it is here http://www.consumeractiongroup.co.uk/forum/citicards/9085-citi-cards-request-repayment.html and it is subject to appeal

Consumer Health Forums - where you can discuss any health or relationship matters.

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