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    • Good evening folks, i have my hearing tomorrow at 3pm. I have never been to court for a civil matter, what is likely to happen  and what do i need to do?  I plan on going straight from work, i finish at 2pm, it will take about half an hour to get there, does that sound ok? I called the court late this afternoon, sadly i was too late in the day and the office was closed.  
    • This is kind of related but does anyone know since I have this ban from entering UAE because of my loan, can I visit Qatar? 
    • Thank you for that i thought id just ask as i was unsure.  Just hope its returned to me and doesnt spend the rest of its life going back and forth to Singapore  
    • Thanks @lolerz. I've attached it to the post. What do you think? What's the organ grinder? NTK.pdf
    • I'm afraid that if the value of the item was under declared then that is probably the best that you can hope for. Also, because the item was incorrectly addressed – even by a single letter, if that because the issue relating to the delivery then that has probably compounded the problem. There is probably very little that can be done. If you are lucky you will get the item back and then you can start again and declare it properly. Undervaluing parcels which are sent by any means is always going to cause a problem if the item is lost or damaged. It may mean that the cost of delivery is slightly less – but at the end of the day the risk becomes yours. When you enter into any kind of contract, effectively you declare it a level of risk to your contracting partner – and they decide to enter into the contract with you based on that level of risk. You have declared a level of risk and £50 – and that's the deal.   Additionally, undervaluing an item which is an internationally has the effect also of evading customs and any VAT system which is in force in that country – and that makes the whole thing a little bit more serious
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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keren29 v Associates (citicards)**Defence Struck Out**


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Hey - LTWFB - you are in the first entry!!

 

Have to confess Googling my full name gives me the top 8 hits!!! (but I have got an unusual name!!)

 

I've also googled the actor Brian looked like in my dream and it is Nigel Terry. He was a support role in Spooks. Looks a bit like Richard Harris!!

Abbey - Claim 1

full hearing 22 Feb 07 - Settled in full £710 :D

Abbey (Claim 2)

full hearing 22 Feb 07- Settled in full £4000 :D

Abbey (Claim 3)

Court date 27 June -

Capital One (claim 1)

£467 Settled in full 20 Sep :D

Capital One (claim 2)

£72 refunded 19 Aug :-D

Associates (Citicards)

claim 8 Aug/judgment by default 30 Aug/set aside hearing 9 Oct/Stay denied, ordered by Judge to reveal breakdown of charges andfull hearing 24 May/FULL DISCLOSURE ORDERED BY 8 MARCH/JUDGE TO STRIKE OUT DEFENCE AS NON-COMPLIANCE/DEFENCE STRUCK OUT PAYMENT IN FULL REQUIRED IN 14 DAYS

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Its not going to happen.

Why does he need to register ?

He already gets what he wants from here

Dont you Brian ?

:rolleyes:

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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I have news.

 

got the order today and gave the court a ring as the court funds office still hadn't had the money. She got the file out and was fantastic.

 

Citicards have written to the court and complained about the order (no surprise there then), but the bottom of their letter says 'please find attached a cheque for £530. 61'. Excellent news. The full amount.

 

So, now all I need is the defence and it can move forward.

 

Apparently the Judge is looking at the file (again!) tomorrow, so I will have more news soon.

 

I wonder if I am allowed to see the letter? Anyone know?

Abbey - Claim 1

full hearing 22 Feb 07 - Settled in full £710 :D

Abbey (Claim 2)

full hearing 22 Feb 07- Settled in full £4000 :D

Abbey (Claim 3)

Court date 27 June -

Capital One (claim 1)

£467 Settled in full 20 Sep :D

Capital One (claim 2)

£72 refunded 19 Aug :-D

Associates (Citicards)

claim 8 Aug/judgment by default 30 Aug/set aside hearing 9 Oct/Stay denied, ordered by Judge to reveal breakdown of charges andfull hearing 24 May/FULL DISCLOSURE ORDERED BY 8 MARCH/JUDGE TO STRIKE OUT DEFENCE AS NON-COMPLIANCE/DEFENCE STRUCK OUT PAYMENT IN FULL REQUIRED IN 14 DAYS

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Whilst arguing commercial confidentiality, you would think that conversely if the figures that Citi have presented are correct they would be eager to disclose them as an aid to defend any future cases against them that may arise.

Advice offered by ENRON is without prejudice and is for your judgement as to whether to take it. You should seek the assistance or hire of a solicitor or other paid professional if in doubt.

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I guess so!! If they sent out a copy of the breakdown of the charges with each letter when replying to a claim, then everyone would know just how they were made up! :D

 

Obviously though, as my claim is for charges way back in 2002/2003, I'd need a breakdown of the charges from then,rather than their current charges, because obviously they won't be the same as now ........will they......;)

Abbey - Claim 1

full hearing 22 Feb 07 - Settled in full £710 :D

Abbey (Claim 2)

full hearing 22 Feb 07- Settled in full £4000 :D

Abbey (Claim 3)

Court date 27 June -

Capital One (claim 1)

£467 Settled in full 20 Sep :D

Capital One (claim 2)

£72 refunded 19 Aug :-D

Associates (Citicards)

claim 8 Aug/judgment by default 30 Aug/set aside hearing 9 Oct/Stay denied, ordered by Judge to reveal breakdown of charges andfull hearing 24 May/FULL DISCLOSURE ORDERED BY 8 MARCH/JUDGE TO STRIKE OUT DEFENCE AS NON-COMPLIANCE/DEFENCE STRUCK OUT PAYMENT IN FULL REQUIRED IN 14 DAYS

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wow was directed here by lula.

 

have to stay good on you keren!

 

its a tonic for me who is having loads of probs with c**pwets are all their antics and delay tactics.

 

Its keeping me focused learning from your example!

Allyxia

KEEP FIGHTING FOR YOUR MONEY - EVEN WHEN IT GETS TOUGH

The Banks are somewhere which lends you an umberella when it is sunny, and takes it away when it rains

 

HSBC £1200 - Settled in Full

Cap 1 2 X £100 - Settled in Full

Nationwide £1641 - Settled in Full inc Default and CCJ Removed by Court Order

NatWest £2215.60- Settled in Full and Removed Default Natice

Woolwich £3690 - Settled in Full

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Just to remind everyone (and Brian, too). From one lawyer to another ...... Citi have to plead and prove each loss and show that these losses would NOT have occurred but for your breaches. So they cannot claim any surrounding costs such as staff training, implementing systems and computer software. Just the losses which DIRECTLY flowed from your breaches.....

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great

Was not the 42 cpr recently introduced mentioning the access to both parties unrestricted ? for all material to be used in defence.

How then can they just turn up with evidence that has not been made available to the claimant prior to a hearing ?

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Just to remind everyone (and Brian, too). From one lawyer to another ...... Citi have to plead and prove each loss and show that these losses would NOT have occurred but for your breaches. So they cannot claim any surrounding costs such as staff training, implementing systems and computer software. Just the losses which DIRECTLY flowed from your breaches.....

 

 

This is a quote from Gizmo111 v Citicards http://www.consumeractiongroup.co.uk/forum/citicards/18681-gizmo111-citicards.html: Post No 2

 

" I refer to your fourth and fifth paragraph in the aforementioned letter where you state that your interpretation of the OFT’s statement of April 6th 2006 is that you are entitled to levy a fee for breach of contract, as they cover more than just the price of a stamp or envelope etc but just not one in excess in of £12

 

Please read and consider the following extract from the OFT’s statement

 

‘Where credit card default charges are set at more than £12, the OFT will presume that they are unfair, and is likely to challenge the charge unless there are limited, exceptional business factors in play. A default charge is not fair simply because it is below £12

A default charge should only be used to recover certain limited administrative costs. These may include postage and stationery costs and staff costs and also a proportionate share of the costs of maintaining premises and IT systems necessary to deal with defaults

 

 

How does this reconcile itself with Rosemary's points above?

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This is a quote from Gizmo111 v Citicards http://www.consumeractiongroup.co.uk/forum/citicards/18681-gizmo111-citicards.html: Post No 2

 

" I refer to your fourth and fifth paragraph in the aforementioned letter where you state that your interpretation of the OFT’s statement of April 6th 2006 is that you are entitled to levy a fee for breach of contract, as they cover more than just the price of a stamp or envelope etc but just not one in excess in of £12

 

Please read and consider the following extract from the OFT’s statement

 

‘Where credit card default charges are set at more than £12, the OFT will presume that they are unfair, and is likely to challenge the charge unless there are limited, exceptional business factors in play. A default charge is not fair simply because it is below £12

A default charge should only be used to recover certain limited administrative costs. These may include postage and stationery costs and staff costs and also a proportionate share of the costs of maintaining premises and IT systems necessary to deal with defaults

 

 

How does this reconcile itself with Rosemary's points above?

 

Means citi needs a law book!

Consumer Health Forums - where you can discuss any health or relationship matters.

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try htis on for size-I found this for Bankfodder.....

 

I've been searching about for info on the penalty charges not being divided up against all customers.I found this extract from the OFT which I think addresses exactly what CITI did to us....

 

sections 3 and 4 are the bits to read

 

oft842 - Calculating fair default charges in credit card contracts

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Hi Keren and all others who have contributed to this brilliant thread. It has made great reading.

 

May I suggest a possible result of the very large hole that Smith & co have dug for citi cards.

 

My thread is here

 

To save you having to read it, I have just received a "nice" letter from citi cards telling me that they will again look into my claim for refund of charges. My LBA was sent in May! Why should they, all of a sudden, write to me again. Perhaps they are trying to pacify those of us who haven't issued a claim yet.

 

Hi Brian, we haven't locked horns yet but if citi cards don't refund my charges in full, we will!!!

 

Best of luck Keren and all other claimants, although we don't really need it. We have the law on our side!

Don't let the fatherless chillen get ya! :grin:

 

Barclays - settled in full £4799.38 ;)

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Hi all - further thoughts... certainly looking at the OFT statement, this seems to cover all these areas. However, we're not saying we won't pay their losses - just what are they?

 

Firstly, Citi have to establish that our 'breaches' are the direct cause of their loss complained about (which they have typically claimed in their £30+ charges). The test for breach of contract is that our breach is the effective or dominant cause of their loss (ie. the doctrine of causation). If Citi have suffered losses which have flowed as a result of our 'breaches', what are they?

However, these losses are limited by the rules of remoteness, ie. whilst our breach may be a factual cause of the harm suffered by Citi, the rule of remoteness of loss prevents them claiming consequential losses which extend too far. AND THIS IS THE RUB. What could they reasonably claim. If the direction of the OFT is to be relied upon, then this is the line Mr BS is following (bettcha dollar he is!) So, what are his commercial costs for running his department and how many accounts do they have to spread those costs over? Interesting!? Mr BS - any comments?;-)

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Rosemary, I just read your post you have just removed - I hadn't read the OFT report before but these small posts don't do justice to the items read. Unfortunately after reading it I refreshed the screen and it vanished :x

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Hi Andrew

 

Yes, I had tried to highlight and paste the relevant important bit in the OFT report, but it failed to copy across the highlighted bit only and I ended up with a monster of a paste!!! Scary!

 

Anyway, I'll try again.:D

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No - it's too big but 'Lickthewallfatboy' in #118 has the link.

 

I'm reluctant to discuss this too much, as I feel we're doing the thinking and debating for the benefit of Mr B.S. & Co. Although as solicitors, they'll be aware of the salient points and will be arguing the same points but from a different perspective, no doubt.

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Well, I've had my first letter from Brian! Confirmation that the money has been paid to the court. Should get the defence pretty soon (only two and a half months since I filed the claim.........)

Abbey - Claim 1

full hearing 22 Feb 07 - Settled in full £710 :D

Abbey (Claim 2)

full hearing 22 Feb 07- Settled in full £4000 :D

Abbey (Claim 3)

Court date 27 June -

Capital One (claim 1)

£467 Settled in full 20 Sep :D

Capital One (claim 2)

£72 refunded 19 Aug :-D

Associates (Citicards)

claim 8 Aug/judgment by default 30 Aug/set aside hearing 9 Oct/Stay denied, ordered by Judge to reveal breakdown of charges andfull hearing 24 May/FULL DISCLOSURE ORDERED BY 8 MARCH/JUDGE TO STRIKE OUT DEFENCE AS NON-COMPLIANCE/DEFENCE STRUCK OUT PAYMENT IN FULL REQUIRED IN 14 DAYS

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