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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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A & L


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Hi, I'm new to this forum, but I think there's is something that needs clarifying. Banks don't just charge for meeting a transaction that goes over any overdraft limit, they can (and do) charge if they decline to meet a direct debit, even though they know the funds are in the account. This happened to my wife. A direct debit for a secured loan repayment was due to leave her Alliance & Leicester current account on Wednesday. The previous weekend, an electronic funds tranfer for £500 was sent to her account from another Alliance & Leicester account (this would have more than covered it). Despite being told previously by A & L that electronic funds transfers clear 24 hours after they are sent, this one was still showing as an `uncleared credit'. The debit came in, the bank declined to meet it and charged her £34. Because the loan company will have to represent their debit, they will also charge her (amount unknown, but probably in the region of £30). All this extra cost because A & L did not handle the electronic funds transfer as quickly as they said they would. I asked A & L why electronic funds transfers are subject to any delay at all; the whole point about electronic being that it's quick. I was told this was to allow the sender time to "change his mind and recall the transfer". This doesn't even bgin to make sense; it was the anger this caused that finally prompted us to use one of the well constructed template letters available on this board, and start action to get a full refund from A & L of all charges made to my wife's account over the last 6 years. She's actually had her account for over 18 years; it was one of the old Girobank accounts that A & L took over, but I gather from what I've read on the forums that as things stand, recovery action for excessive costs and charges can only go back 6 years. Is this correct? Best Regards, Jim.

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Welcome to the group. Yes, you can only recover 6 years of charges. This is covered in the FAQ.

The law, in its majestic equality, forbids the rich as well as the poor to sleep under bridges, to beg in the streets, and to steal bread.

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  • 12 years later...

This topic was closed on 03/06/19.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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