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Jonny Lewis-Prombem with laptop


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I bought Toshiba laptop for £799 online with Jonny Lewis in 13/09/07. After two months CD drive broke.

I took that laptop (30 November 2007) to the nearest JL store-in Welwyn Garden City.

In 22nd of December JL called me that due to Christmas rush I will have to wait a bit longer for repair.

In 6th January 2008, after 37 days I called Audio/Electrical Service Desk Department in WGC, they didn't know what happend with my laptop, after 2 hours they called me back and said that my laptop is in some stage of repair and to continue technicians need my password to computer. Next day technicians from Toshiba called me and asked me about my password again.

In 21 January Service Department called me that laptop is ready to collect:D .

I went there and....Laptop came back with scratch on the lid:-x .

Bloke from Service Department took my laptop to investigate and promised me to call next day. Nobody called me yesterday, nobody call me today. I guess that I will be waiting and waiting.

I'm really fed up now.

I had that laptop for 2 months and I'm already waitning for 1,5 month for repair.

I can't wait any longer!!!! Please does anybody know what can I do?? Can I request new laptop or money back??

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Hi mauri and welcome to cag


if you start a thread in the link i have given you once there

you will be given all the help and advice you need



http://www.consumeractiongroup.c o....nsumer-issues/


good luck





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HOW NOT TO CLAIM...Click here!




.please remember that any advice i give is purely my own experience or opinion thankyou

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Welcome to the site.

As per Tillies suggestion I have moved here for you.

Keep it updated.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.



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oh dear .... Subscribing

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for said equipment you are well within your rights to ask for a replacement under the jl code of conduct.

TBH they are one of the better retailers, 7 all though it is frustrating i am sure you will get good service inthe end.


if it were me, i would contact the manager of the store and get some guns firing for you.



please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 2 weeks later...

Thank you for all advices.

I've visited John Lewis on Friday 1st Feb. I've spoke( with raised voice) with Mrs Manager and demand my money back and I got it!!

:rolleyes: Now I can start again looking for a laptop (this time I'll exclude JL)

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