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Bank Charges- advice needed please


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I have been charged £131.37 in bank charges. Natwest are now saying they are going to issue me with formal regulatory notices. I have tried to talk to them about the charges but they say the charges will stay until the outcome of the test case, & in the meantime they want my account charges paid in full. I am on disability benefit, & my child tax credit etc goes into my account. I'm worried sick. I have told them about the Act which states they cannot take my benefits to pay the charges but Natwest are ignoring me about it. Can someone please help?:(

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Hi poegleg

 

Welcome to the NatWest forum.

 

UNfortunately the act doesn't say that. I'm afraid there is not a lot you can do at the moment. You can start a claim off by sending NW a preliminary letter from the templates library asking for the money back and then a LBA after 14 days. At least your calim will be part way through when the test case comes to an end.

Steven

 

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Pegleg, if you have not already done so, please open a bank account elsewhere so that benefits can be paid into it. And leave the natwest one alone until the outcome of the OFT test case.

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Hi, Vortex. Thanks for the advice, I'm going to open an account elsewhere for my benefits to go into. I recieved a letter from Natwest today, saying they are going to issue me with Default/Termination notices for the total amount plus interest & charges. They are saying that Recovery agents will be instructed to collect my bank cards & I will be charged £125 because of them doing it. Any more advice please?:(

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Its all the usual clap trap from Natty designed to frighten you dont ring them under any circumstances and get your claim in before they instigate against you.I would personaly get the account put into dispute because the next Natty move will be the default/termination notice and as you know if the account is in dispute then technally they should not try to recover. Take Vortex advise and isolate them they can then charge themselves till the cows come home. IMHO

 

 

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Hi, Vortex. Thanks for the advice, I'm going to open an account elsewhere for my benefits to go into. I recieved a letter from NatWest today, saying they are going to issue me with Default/Termination notices for the total amount plus interest & charges. They are saying that Recovery agents will be instructed to collect my bank cards & I will be charged £125 because of them doing it. Any more advice please?:(

 

Hi pegleg,

 

Just in addition to the advice you've already received, I'd be inclined to take the cards into your local branch in person - why incur another £125 in penalty charges that you may not be able to recover for a while?

 

Get your prelim letter sent off recorded delivery first thing tomorrow morning............... and send them the 'Account in Dispute' letter as well (click on the link for the A-Z guide in my signature and scroll down, you'll find the link for the dispute letter there). That should hold them off for a little while.

 

Nationwide do a pretty good basic bank account that you can open in minutes as well.

 

Best of luck :)

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