N power price hike

[dodgy]

I recieved a letter today (21st Jan) telling me the hard up company will now be charging more for my electricity, i have a couple of questions...

 

1. they have not told me what the new rate is.

2. they have told me the increase is back dated to 5th Jan.

 

 

Am i entitled to notice period for the increase ? Do they have to tell me what the new rate is ?

 

 

TIA.

[ozzywizard]

Yes they have to tell you waht the new rae is you will be charged. Also to my understanding they have to give 28 days notice on a price increase and if they do not give this period then you have the right to change suppliers whilst on the orriginal tarrif while awaiting transfer. Unless they have found a way around this so I would double check with maybe energywatch.

[dodgy]

And the letter was dated 'Janruary 2008' cheeky buggers

[dodgy]

Question

 

Can suppliers put up prices without telling me?

Answer

 

No.

They have to tell you if they are increasing their prices.You must be given notice before the end of 65 working days of the date of the price rise.

You also have to be told that you have the right to terminate the contract (by switching to another supplier). You have 10 working days after being told about the rise to tell them you are going to end the contract. If you do this, your supplier should not apply the price rise to you. If you tell them you are changing supplier but then don't, the price rise will catch up with you - the transfer process must begin within 15 working days of the notification being received.

This is contained in Supplier Licence Condition 23, sections 4, 5 and 6

[dodgy]

Current supplier N Power,

728Kwh @ 23.65p then 13.90p thereon for daytime

4.5p for Ecocomy 7

 

 

New supplier (today) scottish power

 

225 Kwh @ 13.254p then 7.953p thereon for daytime

3.845p for Economy 7

(no increase guarantee till nov 2008 - but it can go down !!)

 

 

Thanks N Power for letting me know how much u were ripping me off, and goodbye.