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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Cahoot anyone?


lprescot
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Ok, for a Scottish claim against Cahoot I had to complete a 'Summary Cause Summons' form, available from the Scottish Sheriff Court's website. Very easy to complete.

 

Posted off to my local Sheriff court today (Perth).

 

Awaiting their reply.

 

Letters now drafted and sent to: Clydesdale bank plc (£1,939), Nationwide building society (£1,512), Bank of Scotland (£92.39).

 

Looking now at Egg (Prudential) as excessive fees have also been applied in the past for being £1-4 over agreed limit.

 

The Bank Action Group really is a tool to help chisel away at the greedy banking institutions! Keep it up guys!

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  • 2 weeks later...

Are Cahoot starting to crumble?!!! I wrote to them asking for the details of charges levied against me and I received an Email stating that they were sorry to hear my complaint and that they would be looking into it. I replied that Iwasn't aware that I had made a complaint and that I was merely looking for the details under the Data Protection Act, and today I received a cheque for £50, a refund for two charges on my account, even before I have asked for any money!! Keep up the good work!

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Yours sincerely

 

Lee Berdauskas

cahoot Service Relationship Manager

 

Thats quite amusing... I've been dealing with a Lee Berdauskas who is a "team co-ordinator" in regard to a DPA request. Thought he was quite reasonable for that... Couple of emails from idiot minions before he emailed having "taken full ownership of my concerns" and provided the information free of charge... All in just 4 days over the Easter weekend !

 

Unfortunately having read this though it seems that I might have to get legal on them to actually get any money back then...

If you have found this post (or any other post) useful ensure you click on the scales in the top right of that post to give credit where credit is due.:D

 

DO YOU HAVE A WEBSITE AND WANT TO PROVIDE A VALUABLE LINK TO THIS FORUM ? Go to this thread:-http://www.consumeractiongroup.co.uk/forum/showthread.php?p=52854

 

As ever, with (I believe most if not) all advice given on this website, I am not qualified to give any advice and you are duly warned that any decisions are your own decisions made on your own account and no liability will be accepted for any advice followed ! Use your own judgment.

Seek advice of a qualified, insured, professional if you have any doubts.

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  • 2 months later...

Don't accept it ... go all the way!!!

Cahoot - 2006

*** 08/06 - Sent Data Protection Act & £10 cheque *** 15/06 - Recieved info & cheque back ***23/06 - Sent letter to reclaim charges *** 07/07 - No response (after 14 days) *** 28/07 - Sent LBA ***

08/08 - Got response telling me to 'bog off' *** 31/08 - MCOL filed *** 03/10 - 50% offered and refused!

 

 

Monument - 2006

***31/08 - Sent DPA & £10 cheque

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  • 3 weeks later...

I wrote to Cahoot on 19 June - the first letter in the library - as they gave me a list of all my charges and interest without question. I have got exactly the same standard reply as other posters here, signed by a Lee Loftus....wonder if that is Lee Berdauskas in disguise!!! Do I send the 2nd letter now or go straight to the Scottish Summary Cause Summons mentioned by another poster earlier?

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  • 12 years later...

This topic was closed on 03/06/19.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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