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Love Bug v Bcard


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Hi everyone.started against Bcard.Got a list of the charges.Then send of letter asking for the 390 back.Got back a letter saying sorry u feel upset and we put £96 in your account and we consider this matter closed.Can someone help because this is a very low amount.

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This is a standard tactic, you need to use the following template and write back. Basically they are trying to fob you off with the difference between what they charged you and what the OFT stated was the maximum they could charge.

 

The template letter you require is here, stick to your guns and demand you full amount back. Have a read through the FAQs and the Step by Step Instuctions these will guide you. Both are linked in my signature.

 

 

 

 

 

I am not a legal expert my advice is given without prejudice and is purely my opinion only. If you are in doubt please seek professional advice.

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  • 3 weeks later...

Hi LB,

 

You've sent your Prelim ltr to BC and got a partial offer, which you've rejected.

 

It's over the 14 days you gave them in your Prelim so you now send BC the LBA which you should have seen in the guides.

 

No need to wait for a reply to your Rejection Letter. Stick to YOUR timescales.

 

Slick

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