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complaint with 3, advice please


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I have complained to 3 about poor service, my contract is at the end of its 18 months and I am cancelling it not continuing it. I have had nothing but problems with them The most recent being:

 

Basically one of their advisors saying he wont cancel my contract because I called 3 incompetent. He also said to me did it take me 18 months to realise they were incompetent. He also told me to write a complaint and "we will see who is right and who is wrong" along with shouting at me. They then disconnected the phone without notice a couple of days ago which I had not asked for and there was no money o/s arrears etc.

 

I have complained to the executive office who have emailed me saying the phone call was not recorded (conveniently i think) apologising to me and offering a £30 credit to the account as a goodwill gesture.

 

Should I take it or push for more? My final bill will probably be about £65 so I wouldn't mind getting it wiped. I think £30 is a bit low.

 

Thoughts/advice please?

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If you have no proof of the call then I think £30 is quiet a good offer. If you push for more they may well withdraw their offer and you would have to make an official complaint which could take months to sort out.

 

Just my opinion. I hope others will add theirs also.

 

Good luck.

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