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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Help on dissertation research


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Hi

I am currently undertaking a project which involves researching into the role of bank branches. Could anyone please help me with getting the information I need from the major banks? Anything else like getting addresses/email addresses/telephones nos, etc will help as I can get my research done through questionnaires?

Thanks

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Hi Dipz, I know hbosplc.com has some info on, but not sure how much, there switchboard is 01422 380880, explain to them what you're after and see if they can help. :)

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Do any of your tutors know anyone in the industry? Are you or your family / friends on good terms with bank staff (deputy manager upwards)? Worth finding out. I am having a similar problem for my dissertation, but have found someone who knows someone in the particular industry concerned and have got an interview.

 

Its not what you know, it's who you know. Unfortunate but true.

 

Otherwise, go onto bank websites and look at corporate section (most have one) and try the marketing / press office / communications department

 

Good luck with the dissertation

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Thanks for your comments!

 

I have got 2/3 interviews through friends and family's contacts with bank managers which is great. I think i will have to contact the other banks through their websites. I noticed the other day that this website has details of registered offices of the banks. Do you think sending questionnaires out to these addresses is worth a try?

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I believe that registered offices may be just a small office that does not carry out functions of the bank - merely administration. I think it would be best to use the "contact us" part - either the switchboard or press dept. and ask for where the best place is to send it.

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