Jump to content


BT Restricted


GuidoT
 Share

style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 5283 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

BT billed me for an engineer that came out to fix a fault and he did not resolve it and did not know what he was doing.

 

I disputed it, but BT said they would take the sum in the next direct debit, so I cancelled the direct debit and paid the bill with a card less that engineers charge.

 

After some effort BT subsequently agreed to withdraw the charge.

 

Because of this I am now incurring penalties for not paying by direct debit that I refused to pay, but pay the rest of the bill. I wrote to BT on this point and received their standard reply.

 

BT have now placed a restriction on my phone line so I cannot make outgoing calls.

 

Spoke to call centre and as usual pointless.

 

Can anyone give me some advice, if I switch to one of those providers that you can route your outgoing calls through will this overcome my present problem?

 

Thank you BT.

If I have been helpful please click on my star and add a comment.

Link to post
Share on other sites

I presume if you fail to pay the, ahem, payment processing charge, they would eventually cut the line off altogether.

 

We were wondering if we could get out of our contract with BT in this manner: by overpaying the current bill so as to pay next quarter's as well, and then if the "Payment Processing charge" is billed, to point out there's no payment, so there's no charge, allow it to fall into dispute and them to cut it off.

Link to post
Share on other sites

I have decided to switch to Talk Talk. Before you say anything I know this may result in problems but I presume I will be able to make outgoing calls with them.

 

I did not realise this but Talk Talk can pay BT direct for the line rental and then Talk Talk charge me for the same and the calls on top of this, i.e. one bill and BT cannot hold me to ransom.

 

This should resolve my initial practical difficulties, it just leaves me with having to deal with the final BT bill.

 

BT imbeciles.

 

I could not have managed it without your help.:rolleyes:

If I have been helpful please click on my star and add a comment.

Link to post
Share on other sites

  • 3 weeks later...

Transfer to Talk Talk very smooth, all working as from today no thanks to BT.

 

Still have not paid BT, so the easy part left of having to deal with them. I bet they do not commence legal proceedings for DD penalty.

If I have been helpful please click on my star and add a comment.

Link to post
Share on other sites

  • 2 weeks later...

I complained to BT on their website, received a fob off email response, I emailed again yesterday saying no more than I expected from BT.

 

They phoned me today (someone from this country) offered to write off the outstanding bill and apologised for not catching the matter sooner.

 

It looks like the best way to resolve matters is to complain by email.

 

A satisfactory result at last.

If I have been helpful please click on my star and add a comment.

Link to post
Share on other sites

Well done for perservering Guido, I also had a call from BT this morning (following up my email) apologising for restricting my line instead of replying to the complaint I made previously. The lass said she would also zero my bill, result!

I hate Alliance + Leicester

BT: No longer a customer :)

HSBC: £1222 refunded 28/5/06; Second claim of £737-24 refunded 9/11/06; PPI + interest on personal loan refunded 27/7/08

MBNA: £100 refunded on first claim of £112; £208 refunded on second claim for £108 24/9/07; PPI £256-28 refunded 8/4/08

NatWest: £1581-71 refunded 16/12/06; personal loan CCA agreement not provided

Link to post
Share on other sites

Well guys, be careful. What they say on the ol' phone and what they do isn't always the same thing. BT people lie on a daily basis and/or are to lazy to do the things they say they will (in my opinion, of course ;)).

 

If it works out for you fine, if not know that you have been forewarned -- and thus forearmed.

 

Shostring

Link to post
Share on other sites

I received written confirmation from BT by email 10 minutes after the telephone conversation so that is good enough for me.

If I have been helpful please click on my star and add a comment.

Link to post
Share on other sites

Ditto but I won't be 100% convinced until I get a new bill :rolleyes:

I hate Alliance + Leicester

BT: No longer a customer :)

HSBC: £1222 refunded 28/5/06; Second claim of £737-24 refunded 9/11/06; PPI + interest on personal loan refunded 27/7/08

MBNA: £100 refunded on first claim of £112; £208 refunded on second claim for £108 24/9/07; PPI £256-28 refunded 8/4/08

NatWest: £1581-71 refunded 16/12/06; personal loan CCA agreement not provided

Link to post
Share on other sites

 Share

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...