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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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OFT test case, lack of room for public - letter to MP


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Hi,

 

I received an email from Stephen Hone, on his mailing list PenaltyCharges site, in which he asks us to send letter to our MPs to back an Early Day Motion, which is going to be raised by his MP in Parliament on Monday 14th January 2007, on the lack of room of public to attend.

 

I have a template letter which I hope you find useful, and please get your MPs support it, here goes:

 

In regards to: Office of Fair Trading ("OFT") Test Case on legality of Unauthorised Overdraft (bank charges) and request for you to support an Early Day Motion by Gary Streeter MP on Monday 14th January 2008

NAME OF MP

Houses of Parliament

 

 

SW1A 0AA

Dear ,

Subject: OFT Test Case on legality of Unauthorised Overdraft (bank charges) and request for you to support an Early Day Motion by Gary Streeter MP on Monday 14th January 2008

I am writing to bring to your attention important information about the OFT Test Case on the legality of bank charges and to ask for your support with an Early Day Motion raised by Gary Streeter MP.

The whole issue of bank charges impacts on most of the people in our constituency and I hope you will support the Early Day Motion by Gary Streeter MP which he will raise on Monday 14th January 2008..

Background:

In 2005 a law student and current bank charges campaigner, Stephen Hone brought a civil court action against Abbey National PLC on the grounds that the banks Unauthorised Overdraft charge of £32, which they charged him numerous times, was "disproportionate" to the costs incurred by the bank.

His claim alleged that the charges are in breach of the Unfair Terms of the Consumer Contracts Regulations ("UTCCR") 1999, which state that a consumer should not pay a disproportionately high amount of compensation if he or she fails to meet an obligation.

His Claim was commenced in Plymouth County Court, he stated that his claim was for £2000 over a period of 6 years, his claim was filed, but Abbey National PLC failed to submit a defence therefore Stephen Hone won his case by default.

District Judge Andrew Moon found in favour of Stephen Hone and ordered the bank to pay him an undisclosed amount, however Abbey National PLC was granted a retrial after claiming it had failed to offer a defence because it was not notified of the court date, but before the case could come to court again the bank Abbey settled by paying Hone £5,000.

Since the success of Stephen Hone's case others have followed his example.

OFT Case and the 14th January 2008 Early Day Motion of Gary Streeter MP for Devon South West

On 27th July 2007 the OFT, with the agreement of UK banks, Abbey National PLC, Barclays Bank PLC, Clydesdale Bank PLC, HBOS PLC, HSBC Bank PLC, Lloyds TSB Bank PLC, Nationwide Building Society and Royal Bank of Scotland Group PLC, commenced proceedings in the High Court for a declaration of the application of the law in respect of Unauthorised Overdraft (bank "penalty charges), preliminary legal principle of whether the provisions of the UTCCRs that deal with unfairness apply. It will also address the additional point of law of whether the charges can be a penalty at common law. It will not lead to a judgment as to whether charges themselves are fair or not. The OFT will decide after the initial judgment what steps to take should it win the test case and conclude from its financial investigation that any of the charges are unfair.

However, according to the OFT, the case will now not be heard in the High Court, it will instead be heard in the International Dispute Resolution Centre on 16th January 2008.

The problem is that the International Dispute Resolution Centre only has place for 11 people, which will consist of press and public, therefore it will be difficult for both press and public to get a full picture of the trial, access to the trial will be on a first come first served basis.

The whole issue of bank charges and the legality is definately of grave concern to most people, especially those who have unfairly been subjected to bank charges, especially those on low income, disabled and the elderly and therefore it is obviously in the public intrest, so therefore it makes sense that the hearing should take place where lots of members of the public and press are actually able to attend.

On Friday 11th January 2008 Stephen Hone met with his local MP, Gary Streeter MP for Devon South West who agrees that the lack of seating for members of the public and the press is a disgrace and as a result he will be raising an Early Day Motion, I ask that you support his motion.

The importance of you supporting the Early Day Motion is that bank charges are a major contributor to the UK's debt crisis and social exclusion, especially in our constituent.

Yours Sincerely

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Nice one, but there is some debate over what influence the Government can have over a civil case, however, the more publicity the better. You may want to look on the HSBC forum for my thread Prime Ministers Website as it has email addys and a template email for the press and the more that support this the better...

 

Thanks,

 

Penfold

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