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recently started court proceedings for the sum of £995, whilst starting the claim settled the balance of the car with a 3rd party agency to which renault passed it to at a 50% discount, am I right in thinking that the settled figure has nothing to do with claim, as renault have contacted numerous times by phone now by letter asking me to contact them by phone something which I am reluctant to do, and would prefer to keep any correspondance by letter is this the right approach.

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