Anonymous text message from MBNA

[Under Siege]

Just received this text message -

 

"Hi, give me a call on 01244673052, it is important that i speak to you today."

 

I have found out that it is from MBNA

 

I know that this is against debt collection guidelines but who do I complain to?

[itsamomentintime]

OFT possibly?

[ScarletPimpernel]

Trading Standards; the OFT won't take complaints from consumers.

 

However, you can contact the OFT's Consumer Credit Licencing team to bring MBNA's breach of the guidelines (one of many) to their attention. Other than acknowledgement, however, you won't hear any more from them.

[Niles]

I've had one of those today - trying to find out who sent it was a bit tricky, with no reverse phonebook facility in the UK.

 

How many other people have had this sort of treatment? And how many complaints to the appropriate bodies can we get sent in at once?

[Soo43]

I have had several of these texts from MBNA one from someone call Alex - this frightened the life out of me initially as i thought a friend of mine called Alex was ill!!! also had postcards from MBNA stating they were going to call me on such a date and time (all in plain view of the postman!!!) also can you believe it keep getting information for MBNA for taking out another loan!!!!

[Under Siege]

Soo43,

 

I am going to look into this because I have recieved another text today, whilst the account is subject to a complaint and being investigated.

[Under Siege]

From the OFT website -

 

Debt collection guidance -

 

2.2 Examples of unfair practices are as follows -

 

c. Those contacting debtors not making clear who they are, who they work for, what their role is, what the purpose of the contact is.

 

 

http://www.oft.gov.uk/shared_oft/business_leaflets/consumer_credit/oft664.pdf

[Safecracka]

I have also had a few text messages and another one today. some have been 01244 or 07787, so probably from the same place.

Also had the post cards as above.

[binarymonkey]

I have also received a text message today from MBNA:

 

From: "01244 57414"

 

Note that this is not a mobile number, includes a space character (never seen that before on any phone), and it's not even a complete number. This is the first indication that this is a message from a company (too stupid to even make it look convincing!), and not a genuine personal contact.

 

Message:

" I think I have found a solution for you. Call me on 01244 574141 to hear about it"

 

is replaced with the first name they on account for you.

 

Despite me knowing this was most likely some kind of marketing exercise, I was curious as to what this was about. Surprise, surprise, it's MBNA collections department!

 

Even worse, MY ACCOUNT IS NOT EVEN IN ARREARS! The woman on the phone hurried a rather flustered apology down the phone (mentioning a computer error) when I asked her where MBNA got off being so unforgivably deceitful!

 

Reviewing the OFT document posted above, this communication is clearing in violation of these guidelines. Is there any legal action that could be taken I wonder?

 

Perhaps I can blackmail them into writing off my loan account?

 

This incident has left me reeling in disgust at the way MBNA operate their business - absolute animals. I feel for the people that are being hounded by them and can only offer my support - just remember that it is MBNA that is on the wrong side of the law!

 

Matthew

[AA99]

I've had them too - grrrrrrrrrrrrr:mad:

[TheChancellor]

I've had one of those today - trying to find out who sent it was a bit tricky, with no reverse phonebook facility in the UK.

 

 

Any number is worth Googling.

This one shows up as an old CAG post from last year.

[AA99]

We nearly got divorced last week when I answered the phone to a very sweet and sexy voice asking for my husband by his Christian name only.... Who's calling? Jody..... Jody who? I can't tell you that...... Well then, Jody, I am his wife and you can't talk to my husband, good bye !

[Lula]

sorry, but I am laughing here , they really are lower than a snakes belly though aint they

[TheChancellor]

We nearly got divorced last week when I answered the phone to a very sweet and sexy voice asking for my husband by his Christian name only.... Who's calling? Jody..... Jody who? I can't tell you that...... Well then, Jody, I am his wife and you can't talk to my husband, good bye !

 

You sure it wasn't Joanie?

 

"Hello this is Joanie (The Telephone Answering Machine Song)"

 

Hello, this is Joanie

I'm sorry that I'm not home

But if you leave me your name and number

I promise soon as I get in I'll call

[389shell]

Can't we sign them up for something using this number?

[TheChancellor]

Can't we sign them up for something using this number?

 

No, because that would be very, very naughty.

 

I'll have a think about the best plan of attack.

[389shell]

I have been told before that I am very, very naughty, I am a bad, bad girl lol

 

*Pulls all the drawers out looking for letters asking for telephone details*

[TheChancellor]

I have been told before that I am very, very naughty, I am a bad, bad girl lol

 

 

Ooooooooh:eek:

 

I thought all you northern lasses were quiet lol.

[389shell]

That is what we want you to think!

[TheChancellor]

That is what we want you to think!

 

 

Well I'm doubly-shocked:eek:

 

Pity it's so bleedin' cold up there otherwise I would apply for a visa to visit.

[TETSUO]

I got one yesterday simply saying...

 

You have not responded to our mesages, please help us to help you by calling 01244 629960

 

bless'em

[TheChancellor]

I got one yesterday simply saying...

 

You have not responded to our mesages, please help us to help you by calling 01244 629960

 

bless'em

 

You should have called it might have been Gordon Brooooon with another bailout lol.

[TETSUO]

You should have called it might have been Gordon Brooooon with another bailout lol.

 

I wish... I did call it (for kicks) and it wasn't Gordy, but some obnoxious knob who soon got bored of my ranting - heheh